Tags

Overview

Tags are an awesome way to add another level of organisation to your knowledge base, and provide new ways for your users to find exactly what they're looking for.

A tag is a word or short phrase that "describes" the article, and an article may have as many tags as you like. 

Adding Tags

Adding tags to an article is very straightforward - look for the "Tags" input box below the article editor, then type your tag and hit Enter after each one. 

Tags you've used before will automatically come up again as you type, and you may add as many tags to an article as you like!

Tags in Searches

Tags are automatically taken into account when a user runs a search on your knowledge base. A user may also search specifically for all articles with a certain tag by putting a colon in front of the tag name, like this:

Listing Articles by Tag

If you like, you could get really fancy and create a link that lists all articles with a certain tag. The link would look something like this:

/help/search?phrase=:flying

Just replace "flying" with your tag! You may also need to replace "help" with "home" if that's how your knowledge base is set up.