For each article, besides adding a short title to be used in the table of contents, you can also add an Internal Title. Internal titles are used only within app.knowledgeowl.com -- they aren't things your readers see when viewing the knowledge base.
Internal titles can be useful when you might have a lot of articles with very similar names, just in different categories, and you want to be sure you're selecting the correct article when you use:
- The Insert Link to Article option in Modern Editor
- The Related Articles section
They can also be useful when you want to call an article one thing to your end-users, and something else to your content contributors.
Sample internal article title. Readers will see "It's owl good" as the title, but within app.knowledgeowl.com, the article appears as "Search announcement".
The internal title is displayed instead of the Full Article Title in these places within app.knowledgeowl.com:
- The Articles hierarchy
- The Find Articles search in the lower left corner
- The Manage Articles interface (search and article list)
- The Manage Articles CSV export > Customizations > Internal Title column
- The Insert Link to Article pop-up/search
- The Related Articles search
- The Add Article > Copy from existing search
- The Add Article > Share content from an existing article search
- If the article is a shared content article, the internal title will be used in the shared content messages in the editor
To add an internal title:
- With the article open in the editor, click the Add Internal Title link to the right of the Full Article Title.
- Enter the title you'd like to use in the Internal Article Title box that appears.
- Save your article.
You can remove an internal title using the Remove Internal Title link in the editor.
