Internal title

For each article, besides adding a short title to be used in the table of contents, you can also add an internal title. Internal titles are used only within app.knowledgeowl.com. Your readers never see them.

Internal titles can be useful when you have a lot of articles with very similar names and you want to be sure you're selecting the correct article when you use:

The Insert Link to Article option in the article editor
The Related Articles section
Delete an article and search for an article to redirect it to

They can also be useful when you want to call an article one thing to your readers, and something else to your content contributors. For example, maybe you have a feature that's been renamed and your team all calls it by the old name but your documentation uses the new name. An internal title can be a great way to help your authors still find that article.

KnowledgeOwl displays the internal title instead of the full article title in these places within app.knowledgeowl.com:

The Articles hierarchy
The Search [knowledge base] search in the top navigation
The Manage Articles interface (search and article list)
The Manage Articles CSV export > Internal Title column
The Insert Link to Article modal/search
The Related Articles search
The Add > Article > Copy from existing article search
The Add > Article >Sync with an existing article search
If the article is a synced article, the internal title will be used in the shared content messages in the editor

How to add an internal title

The information below varies based on whether you're using our 2026 new editor or old editor.

To figure out which instructions to follow:

Open any article for editing.
If the lefthand navigation is collapsed and there's a link near the top of the page to Switch to old editor, follow the New editor documentation.
If the lefthand navigation is expanded and the top of the editor and the righthand column have a heavier grey background, follow the Old editor documentation.

Here are side-by-side examples of the new editor and the old editor:

Sample New editor

Sample Old editor

Try out the new editor
We'd love your feedback on the new editor. To switch to the new editor, open any article for editing and select the Switch to new editor link at the top of the editor.

To add an internal title in the new article editor:

Open the article for editing.
Enter the text you'd like for your article's internal title in the Internal title field.
1. If you don't see the Internal title field, select + Add field:
  Select + Add field... toThe Add field modal opens.
2. Select Internal title.
Be sure to Save your changes.

Remove the internal title by deleting all text from the Internal title field.

To add an internal title in the old article editor:

Open the article for editing.
Select Add Internal Title to the right of Full Article Title.
Enter the title you want to use in the Internal Article Title box that appears.
Be sure to Save your changes.

Remove an internal title using the Remove Internal Title link in the editor.

How to add an internal title

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