Articles

Articles are individual pages or topics that can show up in search. Learn how to create and edit articles.

Articles

Create from template
You can choose to create a new article using another article as a template or starting point. It's another way to copy an existing article as a starting point so you don't have to start from scratch.  You can create various article tem...
Share and Link Articles Between Categories and KBs
You have the ability to share an article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions will stay in sync across all shared articles. Each article can choose to have its own title, restri...
Full and Short Titles
Every article has its Full Article Title, which is what will display at the top of your article. There is also an optional short title that can be specified and is used in the table of contents.
Publishing Status
All articles have a Publishing Status . The six statuses available are: Draft (default status for newly created articles) Ready to Publish Rejected Draft Published Needs Review Deleted Draft An article in Draft status is not visible to...
Topic Articles
You can set an internal flag to mark any article in your knowledge base as a Topic Article. Topic articles appear in search and the table of contents like any other article. But they can also be embedded within other articles. This will embed the b...
New, Updated, and Video Callouts
Overview KnowledgeOwl gives you the option to tag your articles as New  or  Updated. This is great for letting your readers know about new content as well as any changes to existing content! You can even let your readers know if you...
Restrictions
Overview KnowledgeOwl allows you to set Restrictions for specific articles. The available restrictions are: Exclude from search results Hide from navigation Remove "PDF" icon Remove feedback ability Remove comment ability The ...
Versions
Your knowledge base content is subject to change. Perhaps your internal policies have been updated or the software you are documenting has undergone a major change to its interface. You will need to update your knowledge base content and it can be ...
Related Articles section
See the Related Articles guide for more information on this feature.
Pages to Recommend On (Contextual Help)
Pages to Recommend On allows you to provide contextual help to your readers via the embeddable contact form widget or the API. The basic idea is that you can provide a list of relevant articles based on the page the person opened the widget from--an...
Tags
Overview Tags are an awesome way to add another level of organisation and navigation to your knowledge base. A tag is a word or short phrase that "describes" the article, and an article may have as many tags as you like.  Adding Tag...
Redirect old articles to a new permalink
You can use the Old Links feature to 301 redirect retired permalinks and articles to a new location. To configure old links: Go to the new article and click on Old Links at the top of the editor. Specify the old permalinks that should redirect ...
Modern WYSIWYG Editor
Modern editor looking weird? Try a hard refresh: Shift+F5 on a PC and Command+R on a Mac. The modern WYSIWYG editor is here to stay! If you aren't sure which editor you are using, here's a quick visual guide: Modern WYSIWYG Editor ...
Autosave
When editing a category or article, autosave creates a backup every 30 seconds. If you leave without saving the updates, autosave will let you know the next time you come back to the category or article, giving you the option to recover the autosave...
SCAYT Spell Check
The SCAYT option is only for those using the legacy editor. The modern (new) editor uses the built-in browser spell-check. Spell check can be enabled by default under Settings > Basic. The spell checker tool in the editor is SCAYT, which stand...
Adding images and files to articles
For many types of documentation, images, screenshots, or sample files can add examples and detail to your documentation. The process of adding files and images to articles differs a little between the Modern Editor and the Legacy Editor. Modern Edi...
Editing and updating files in articles
Every file you add to an article in your knowledge base is stored in your File Library. You can access files there to update the name, the file itself, and labels associated with that file. Renaming files By default, files are uploaded with a name...
Working with links to other websites
There are two different ways you can link to websites outside of KnowledgeOwl: URL redirects, in which an entire article or category in your knowledge base redirects to another site links included within the text of an article This article will...
Link to Article
The Link to Article feature is helpful when referencing another article within KnowledgeOwl . It dynamically creates the links based on the unique ID of the articles, so you never have to worry about changed permalinks breaking links in your knowle...
Display Code
Sometimes you may want to display code for your readers to copy and paste from an article. Here's how: Click on Source in your WYSIWYG editor. Paste the code you want to display into the Source. Wrap the code using the following format: <...
Reorder articles
Reorder categories or articles by rearranging their order in Knowledge Base > Articles. Click on the up and down arrow icon to the right of each category or article, and drag and drop the content where you want it. Follow these instructions to m...
Move articles between levels
In Knowledge Base > Articles, in addition to reordering content inside the current level , you can also move... articles to the top category level articles into other categories articles into other sub-categories To do this... Click (and...
Working with Anchors
Anchors are a great way to navigate between or link to specific sections in your article, like manually inserting invisible bookmarks. To use anchors, you'll need to: Create the anchor itself Insert a link pointing to the anchor Note: if y...
Structure Template (Sample)
[SAMPLE -- This is a sample template for providing style/structure guidance. See Create from template  on creating articles using templates.] Use this template just to get quick and easy styles/structures for any article. Below is a sample o...