When you create synced articles in the same knowledge base, you have the option to give the synced article a different title.
But if you don't give it a different title, it can mean that you have a list of articles that all have the same title. This can make it hard to link to the article you want when you Add Related Articles or use Link to article or category, depending on how long your category titles are.
This is exactly what internal article titles were created for! The internal article title lets you set a title for the article that is only displayed within app.knowledgeowl.com. The live knowledge base still displays the article's full title.
So for example, let's say I have a parent article called "Comments reporting", stored in my Reporting & Analytics category.
And I have a synced article also called "Comments reporting", stored in my Comments category.
In this case, I could set internal article titles to make it easier to tell these two apart as I'm linking to this content:
- Internal article title of "Comments reporting (reporting)" for my parent article in the Reporting & Analytics category.
- Internal article title of "Comments reporting (feature)" for the synced child article in my Comments category.
Both articles will still display "Comments reporting" to my readers, but all authors working in the editor will see the internal titles instead.
Refer to Internal article title for more information on using this feature.