Import Content

Do you have existing content you want to migrate to KnowledgeOwl? Use one of our import options to simplify the process.

Import from Zendesk

What you'll need

  • Zendesk domain name
    Example: knowledgeowl is the domain name for knowledgeowl.zendesk.com
  • Zendesk user email with access to this help center
  • Zendesk API key

How to import from Zendesk

  1. Confirm you have the required information from Zendesk.
  2. Go to Knowledge Base > Import and choose Zendesk Import.
  3. Fill in the required fields and click Start Import.


Import from Help Scout

What you'll need

  • Help Scout API Key
  • A list of Doc Collections you want to import

How to import from Help Scout

  1. Confirm you have the required information from Help Scout
  2. Go to Knowledge Base > Import and add your API key into the Help Scout API Key field.
  3. Click on Choose Docs Collection to pick which you would like to import.
  4. Click Start Import. 

Import from Freshdesk

What you'll need

  • Freshdesk domain name
    Example: knowledgeowl is the domain name for knowledgeowl.freshdesk.com
  • Freshdesk API key

How to import from Freshdesk

  1. Confirm you have the required information from Freshdesk.
  2. Go to Knowledge Base > Import and choose Freshdesk Import.
  3. Fill in the required fields and click Start Import.

Import using the API

You can use the KnowledgeOwl API to import content. The API is available on all plans, and you will need development resources to be able to use it. Visit our API documentation to learn more.

Import from another platform

Contact us if you would like to import content from a platform that isn't currently available. We've done imports from a variety of tools, and we plan to add new import options based on demand. 

As long as we can get access to the content in a clean and consistent format, we can often help import it to KnowledgeOwl as a paid professional service. Custom imports start at $500 and are priced according to amount of content and complexity. Contact us or schedule a call to discuss or get a quote.

Testing imports

New or trial accounts 

If you have a new or trial account without much content or customizations, you can test imports without worry. If something goes wrong or you want to try again, you can delete the current kb and create a new one.

To delete your kb and start over:

  1. Click on the owl in the top left to go to your dashboard. 
  2. Click on the gear icon next to your knowledge base and choose Delete.

If you only have one knowledge base, this will restart the setup process for a new kb. If you have multiple kb slots on your account, you can then choose New Knowledge Base to try again. 

To add multiple kbs to your trial or account.

  1. Go to Your Account > Account in the top right.
  2. Increase the number of knowledge bases.
  3. Choose Upgrade Trial or Upgrade Account.

Existing accounts 

If you already have an account with a knowledge base set up, you might not want to test an import in your production knowledge base. Here's a few options for testing imports outside of production:

  • If you have additional kb slots in your subscription, you can create a new knowledge base to test the import. 
  • If you do not have additional kb slots, you can add more kbs to your subscriptions under Your Account > Account. 
  • If you just want a temporary kb for testing, contact us so we can set you up with a complimentary sandbox kb.