When you run a search in your live knowledge base, in Manage, or using the Search for articles... option in the top navigation, you run a text search. This is great for situations where you have a distinct phrase or word that appears in the text to search for.
But you may also want to run searches for:
- Specific URLs
- Specific HTML (such as color hexes or rgb values, certain classes, etc.)
- Some underlying HTML elements, like iframes
In these cases, you really want to search the underlying HTML of your articles, not the text.
And these cases are exactly what we built Tools > Advanced search for!
Here, you can search for an exact text string or use regex to find combinations of values.
Once you run your search, we'll search your articles and custom content categories for your search term.
Your search results are displayed in the Results table or can be downloaded in a CSV export.
Refer to Advanced Search video walkthrough for a rundown on the feature when we first released it. (It does look a bit different now!)
