Customize widget contact form

In Settings > Widget, the Contact Form section allows you to change some of the text labels and placeholder text in the widget's Contact tab, including:

  • Field labels
  • Search results header
  • Thank you message
  • Add a custom footer

Screenshot showing the widget Contact Form settings with each setting numbered 1-9, beginning with SubjectWidget Contact Form settings

Screenshots showing the Contact Form initially, with suggested subject articles, and thank you messageWidget Contact Form settings in widget

  1. Subject: Text entered here changes the label for the Subject field.
  2. Details: Text entered here changes the label for the Details field.
  3. Name: Text entered here changes the label for the Name field.
  4. Email Address: Text entered here changes the label for the Email address field.
  5. Attachment: Text entered here changes the label for the Upload an Attachment field.
  6. Button: Text entered here changes the label for the button that submits the contact form.
  7. Suggested Resources: Text entered here changes the header above the Suggested Articles once an end-user types into the Subject field.
  8. Expand Suggested Resources: Text entered here changes the text next to the expand arrow when the suggested resources are collapsed.
  9. Thank You Message: Text entered here changes the Thank you message that appears after an end-user submits the contact form.
  10. Custom Footer HTML: You can add a custom footer which will appear below the main body of the contact form. This field accepts HTML, so you can include links to a privacy policy, data retention policy, etc.

As of our November 2019 release, the Widget 2.0 Contact Form does not incorporate Custom Fields, ZenDesk fields, or multiple email addresses in the main Knowledge Base > Contact Form settings. Contact us if you'd like to use these fields in Widget 2.0.