Customize widget contact form

In Settings > Widget, the Contact Form section allows you to change some of the text labels and placeholder text in the widget's Contact tab, including:

  • Field labels
  • Search results header
  • Thank you message
  • Add a custom footer

Screenshot showing the widget Contact Form settings with each setting numbered 1-9, beginning with SubjectWidget Contact Form settings

Screenshots showing the Contact Form initially, with suggested subject articles, and thank you messageWidget Contact Form settings in widget

  1. Subject: Text entered here changes the label for the Subject field.
  2. Details: Text entered here changes the label for the Details field.
  3. Name: Text entered here changes the label for the Name field.
  4. Email Address: Text entered here changes the label for the Email address field.
  5. Attachment: Text entered here changes the label for the Upload an Attachment field.
  6. Button: Text entered here changes the label for the button that submits the contact form.
  7. Suggested Resources: Text entered here changes the header above the Suggested Articles once an end-user types into the Subject field.
  8. Expand Suggested Resources: Text entered here changes the text next to the expand arrow when the suggested resources are collapsed.
  9. Thank You Message: Text entered here changes the Thank you message that appears after an end-user submits the contact form.
  10. Custom Footer HTML: You can add a custom footer which will appear below the main body of the contact form. This field accepts HTML, so you can include links to a privacy policy, data retention policy, etc.

As of August 2021, the Widget 2.0 Contact Form does not incorporate Custom Fields or ZenDesk fields in the main Knowledge Base > Contact Form settings. Contact us if you'd like to be added to the feature request for any of these fields.