Customize widget contact form

In Settings > Widget, the Contact Form section allows you to change some of the text labels and placeholder text in the widget's Contact tab, including:

  • Field labels
  • Search results header
  • Thank you message
  • Add a custom footer

Screenshot showing the widget Contact Form settings with each setting numbered 1-9, beginning with SubjectWidget Contact Form settings

Screenshots showing the Contact Form initially, with suggested subject articles, and thank you messageWidget Contact Form settings in widget

  1. Subject: Text entered here changes the label for the Subject field.
  2. Details: Text entered here changes the label for the Details field.
  3. Name: Text entered here changes the label for the Details field.
  4. Email Address: Text entered here changes the label for the Details field.
  5. Attachment: Text entered here changes the label for the Details field.
  6. Button: Text entered here changes the label for the Details field.
  7. Suggested Resources: Text entered here changes the label for the Details field.
  8. Thank You Message: Text entered here changes the label for the Details field.
  9. Custom Footer HTML: You can add a custom footer which will appear below the main body of the contact form. This field accepts HTML, so you can include links to a privacy policy, data retention policy, etc.

As of our November 2019 release, the Widget 2.0 Contact Form does not incorporate Custom Fields, ZenDesk fields, or multiple email addresses in the main Knowledge Base > Contact Form settings. Contact us if you'd like to use these fields in Widget 2.0.