Homepage Overview

Your knowledge base's homepage is the initial landing page that readers will see if they go to your default link. Usually, the homepage includes things like customer support contact information, announcements, or a description of what the knowledge base contains. You can also show a list of newest and most popular articles!

Why does my home page look different in the editor than it does live?

The WYSIWYG editor, much like when you are actually editing an article, will not pull in all of your styles as it is meant to assist in text formatting. We recommend saving and previewing your progress often by clicking on the homepage URL to make sure things are looking as they should be.

Can I style my home page separately from everything else?

Yes you can. You can use the CSS merge code for the Homepage class to target styles on only that page: .hg-home-page

How do I make changes to my homepage?

There are two places you can edit your homepage:

  1. The homepage editor (Knowledge Base > Home Page)
    Sample homepage template
  2. The Custom HTML for the home page (Settings > Style, Custom HTML > Home Page)
    Sample homepage Custom HTML

In general, if you like the default layout with the category tiles and the widgets, but you just want to make a couple changes to it (such as removing one of the widgets or replacing it with some text of your own, etc.), edit the template directly. If you have a very specific design you're going for, remove everything from the template and edit the Custom HTML directly.

The template mergecode *must* be referenced in the Custom HTML for the Home Page, but for complete control over your homepage, you can save the template with nothing in it and code the entire homepage in HTML.