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  • Release notes
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  • Home
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  • Write the docs
    • Categories
      • Create a category
        • Add a category or sub-category
        • Choose a category type
        • Default categories
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude a category and all its content from search results
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why is a category not coming up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a new article from scratch
        • Article templates
        • Structure template (sample)
        • Copy an existing article
        • Share articles between categories and knowledge bases
        • URL redirect article
      • Edit an article
        • Adding images and files to articles
        • Editing and updating files in articles
        • Working with links to other websites
        • Editing permalinks
        • Working with anchors
        • Adding code
        • Adding banners and thumbnails
        • URL redirect article
        • Editor keyboard shortcuts
        • Autosave
        • Modern WYSIWYG editor vs legacy editor
        • SCAYT Spell Check
        • Sharing "draft" articles
      • Reuse, link, and recommend articles
        • Share articles between categories and knowledge bases
        • Reuse an article within another article
        • Related articles section
        • Using Widget 2.0 for Contextual Help: Pages to Recommend On
        • Link to article
      • Article settings
        • Full and short titles
        • Internal note
        • Internal title
        • Publishing status
        • Schedule an article to be published
        • Schedule an article to be archived
        • Edit or remove an article's scheduled publication or archival
        • New, updated, and video callouts
        • Restrictions
        • Automatically redirect when you update an article's URL
        • Redirect old articles to a new permalink
        • Search phrases
      • Versioning and history
        • Versions
          • What is a version?
          • Use cases for versions
          • Opening and editing versions
          • Create a version
          • Version notes
          • Activating a version
          • Deleting a version
          • In-app version review process
          • Version review process for readers
          • Are revisions stored for versions?
        • Revisions
          • What is a revision?
          • Use cases for revisions
          • View revisions and revision history
          • Compare revisions
          • Recover a revision
          • Delete a revision
          • Are revisions stored for versions?
      • Reorder and move articles
        • Reorder articles
        • Move articles between levels
      • Delete and recover articles
        • Delete an article
        • Deleting articles in bulk in Manage
        • Recover a deleted article
        • Recover multiple deleted articles
      • Change article styles (layout, lists, and other tricks)
    • Files and images
      • Who can access the files and images in my knowledge base?
      • Find a file's URL
      • Adding images to articles
        • Adding images to articles: Modern Editor
        • Adding images to articles: Legacy Editor
        • Custom image captions
        • Adjust image width for all images
        • Display images side-by-side
        • Adding images in bulk
        • Editing and updating files
        • Image upload errors
      • Adding videos to articles
        • Adding videos to your articles
        • Wistia video embeds
        • Adding videos in bulk
        • Video upload errors
        • Editing and updating videos
      • Adding other files to articles
        • Adding files to articles: Modern Editor
        • Adding files to articles: Legacy Editor
        • Display PDF file in articles
        • Display Microsoft Office OneDrive files in articles
        • Display Microsoft Office file in articles
        • Adding files in bulk
        • Editing and updating files
        • File upload errors
      • File Library: Managing images and files
        • Introduction to the File Library
        • List View
        • Which File Library view should I use?
        • Adding files and images directly in File Library
        • Editing and updating files in the File Library
        • File references Updated
        • Restoring deleted files
        • Find a file's URL
        • Managing files using file labels
        • Using labels as filters
        • Who can access the files stored in my knowledge base?
    • File Labels
      • What are file labels?
      • Create a file label
      • Edit a file label
      • Delete a file label
      • Add an existing label to a file
      • Remove a label from a file
      • Merge labels
      • What does merging labels do?
      • Using file labels as File Library filters
    • Tags
      • What are tags?
      • Create a tag
      • Edit a tag
      • Delete a tag
      • Add an existing tag to an article
      • Remove a tag from an article
      • Tags in searches
      • Hide tags from Search Results
      • Merge tags
      • What does merging tags do?
      • Tags usage report
    • Snippets
      • What is a snippet?
      • Creating a snippet
      • Copy existing snippet
      • Using snippets
      • Snippet Library
      • Snippet use cases
      • Snippet references
    • Shared & synced content
      • Shared content articles
      • Why aren't some of my shared content articles showing up in search?
      • Sync behavior in shared content categories
      • How can I tell multiple shared child articles apart?
      • Synced content in copied knowledge base
      • Synced knowledge base
    • Import content
      • Import best practices
      • Import from Zendesk
      • Import from Freshdesk
      • Import using the API
      • Testing imports
    • Generate content
      • Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
    • Create REST API documentation
      • REST API documentation in KnowledgeOwl
      • Prerequisites
      • Create your API documentation
      • Custom styles
      • Limitation: content security policy header
      • Understand Redoc's standalone API docs
      • Next steps
  • Look and feel
    • Homepage look and feel
      • Homepage Overview
      • Change the welcome text on my home page
      • Change the background image on my homepage
      • Remove the homepage welcome text
      • Change the color of the homepage welcome text
      • Add category icons to your homepage category panels
      • Article Lists
      • New Articles List
      • Updated Articles List
      • Popular Articles List
      • Recent Articles List
      • Create a custom home page articles list
      • Add a custom banner using built-in div styles
      • Add a custom icon and header link on your homepage
    • Overall look and feel
      • Setting your overall theme
        • Access the theme builder
        • Choose your logo
        • Choose your colors
        • Color picker: Which colors control which parts of my theme?
        • Choose your theme
        • Use the new Support theme
        • Choose your layout
        • Change your favicon
        • Set your knowledge base time zone, date, and language
        • Customize style or layout using HTML/CSS
        • Add a link to the upper right (top navigation)
        • Custom fonts
        • Undo changes to Settings > Style
        • Breadcrumbs
        • Access to the header via Custom Head
      • Basic Settings
        • Basic Settings
        • Domain Settings
        • Website Settings
        • Article List Settings
        • Editor Settings
      • Using your own domain
        • Create a CNAME record on your DNS
        • Add a private domain
        • Set up your SSL cert
        • Add reCAPTCHA
        • SSL cert troubleshooting: CNAME record has not fully synced
        • SSL cert troubleshooting: CAA policy does not allow
        • Changing your private domain
      • Other overall look and feel customizations
        • Configuring reCAPTCHA
        • Click to zoom / enlarge images
        • Display a back to top icon when scrolling
        • Only play GIFs while hovering
        • Use different logos for different reader groups
        • Set your footer copyright to automatically update
        • Fix anchor links hidden by top navigation
    • Article look and feel
      • Use your own syntax highlighter for code blocks
      • Create an article table of contents (TOC) from headers
      • Split up article content into tabs
      • Create expanding/collapsing sections in an article
      • Using H5 and H6 for custom formatting
      • Adjust line spacing
      • Format numbered list spacing and borders
      • Customize nested numbered list styles
      • Use thumbnails and banner images
      • Update your article actions merge code
      • Remove the PDF, print, or email icon from all articles
      • Fix email article for articles with apostrophes
      • Make the PDF icon prettier
      • Conditional content based on tags
    • Table of contents & organization
      • Display categories open by default
      • Add Home button to table of contents
      • Add search bar to table of contents
      • Add glossary link to table of contents
      • Add a link to the full PDF download to table of contents
      • Add contact us link to table of contents
      • Change the icons used in the table of contents
      • Change the slideout Table of Contents' width (Minimalist Theme)
      • Hide the table of contents
    • Search look and feel
      • Change your search bar placeholder
      • Customize the search "No Results" message
      • Hide tags from Search Results
      • Style the glossary snippet search results
    • PDF look and feel
      • Add page numbers to PDFs
      • Display content only in PDFs
      • Snippet to force page breaks in PDFs
      • Prevent Page Breaks in PDF Table Rows
      • Display full URL of links in PDFs
    • Glossary look and feel
      • Customize how highlighted glossary terms and definitions look
      • Keep glossary header visible when scrolling
      • Style the letters at the top of the glossary
      • Add search to the glossary page
      • Style the glossary snippet search results
      • Add a print icon to the Glossary page
    • Default HTML
      • Default Home Page Article HTML
      • Default Home Page HTML
      • Default Body HTML
      • Default Top Navigation HTML
      • Default Article HTML
      • Default Login HTML
      • Default Manage Reader Subscriptions HTML
      • Default 404 Error Page HTML
      • Default Restricted Access Page HTML
      • Default Right Column HTML
    • Merge codes
      • What are merge codes?
      • KB Merge Codes
      • Article
      • Homepage
      • Reader
      • Body
      • Custom content category merge codes
      • Other
  • Features
    • Related Articles
      • How it works
      • Where do Related Articles show up?
      • Adding related articles
      • Reordering or removing Related Articles
      • Enabling and disabling automatic suggestions for Related Articles
      • Set the number of Related Articles to automatically display
      • Backward suggest Related Articles
      • Hide Related Articles section from a specific article
      • Hide Related Articles when there are none
      • Hide Related Articles when there is only one or less
    • Contact Form
      • Contact form overview
      • What data is collected in the Contact Form?
      • Create Tickets from Customers in your Help Desk or CRM
      • Create Zendesk Tickets
      • Create Freshdesk Tickets
      • Customize Contact Form Link
      • Bypass contact form self-serve
      • Open the contact form with certain details filled in
      • Add template text to the start or end of the contact form's subject
      • Install Zendesk App
      • Fix error for site owner on Contact Form
    • Manage articles
      • Manage Articles overview
      • Using standard Manage filters
      • Creating a custom Manage filter
      • Editing a custom Manage filter
      • Included Tags vs. Excluded Tags
      • Deleting a custom Manage filter
      • Export the Manage Articles list to CSV
      • Bulk editing articles in Manage
      • Bulk activating "ready for review" versions
      • Archiving articles in bulk in Manage
      • Deleting articles in bulk in Manage
      • How do bulk edits, archives, and deletes work?
    • Ratings
      • Ratings overview
      • Enable ratings
      • Add ratings to all articles
      • Add ratings to individual articles
      • Ratings reporting
      • Reset article ratings
    • Article Favorites
      • Overview
      • How favorites work
      • Enable & configure favorites
      • Change the favorites star icon
      • Change how many favorites are displayed
    • Comments
      • Add Comments section to articles
      • Comment restrictions and permissions
      • Comment security
      • View comments pending approval
      • Commenter icons / images / avatars
      • Limit the max characters allowed in comments
    • Glossary
      • Overview
      • Glossary formatting
      • Populate the glossary
      • Add glossary terms to your search results
      • Add the glossary page to your search results
      • When should I use display titles?
      • View the glossary
      • Automatically highlight definitions in articles
      • Add glossary definitions in articles manually
      • When one glossary term contains another glossary term
      • Change the style of glossary terms, the glossary page, or glossary search results
      • Troubleshooting glossary term imports
      • Glossary FAQs
    • Broken link checker & report
      • Broken Links Report overview
      • Generating a Broken Links Report
      • Additional content options
      • Exclude codes
      • Which codes should I worry about?
      • How to read the Broken Links Report
      • What content is checked Updated
      • What is not checked
      • Tips & tricks for broken links
      • Who can run the Broken Links Report?
    • Customize Text tool
      • Overview New
      • Add or edit your own text string
      • Reset a customized text string
      • Section breakdown: Search
      • Section breakdown: Table of Contents
    • Subscriptions
      • Using subscriptions
        • How subscriptions work
        • Subscribing to a category
        • Unsubscribing from a category
      • Configuring subscriptions
        • Requirements for enabling subscriptions
        • Configure SMTP for subscriptions
        • Configure subscription notification schedule and email subject
        • Configure public subscriptions
        • Enable subscriptions
        • Add Subscribe button to topic and custom content categories
        • Style the Subscribe button differently
        • Force readers to subscribe using their reader account email address
    • Contextual Help Widget (2.0)
      • Widget 2.0 overview
      • Modern Widget vs. Widget 2.0 Comparison
      • Transition checklist: from Modern Widget to Widget 2.0
      • Widget configuration & installation
        • Widget Settings section
        • Widget Admin Settings
        • Widget Customize Text section
        • Widget Contact Form section
        • Custom Widget Styles
        • Custom Widget Javascript
        • Protect Widget 2.0 Contact Form with reCAPTCHA
        • Open widget to a specific article or category
        • Using Widget 2.0 for Contextual Help: Pages to Recommend On
        • Hide one of the Widget 2.0 tabs
        • Widget 2.0 installation
      • Widget authentication
        • Widget authentication--when and how to use it
        • Widget 2.0 JWT authentication
        • Widget 2.0 Oauth2 authentication
      • Advanced widget configuration & methods
        • Open widget to specific tab
        • Using Widget 2.0 on Single Page Applications
        • Prepopulate Widget 2.0 Contact Form fields
        • Advanced option: add the widget in your own div wrapper
        • Widget methods and functions dictionary
    • PDFs
      • PDF overview
      • Individual article PDFs
      • Standard PDF export (Full PDF Download)
      • Custom PDF exports
      • PDF Watermarks and Passwords
    • HTML Zip export
      • Overview
      • Creating an HTML Zip export
      • HTML export of categories with question marks in the title
    • SEO guide
      • Get started
      • Best practices
      • KnowledgeOwl SEO features
      • Promote your knowledge base
      • Make your knowledge base public
      • Generate your sitemap
      • Optimize your homepage
      • Custom title tags and meta descriptions
      • Public Sitemaps and SEO
      • Duplicate content
      • Hide from search engines
      • Measure SEO performance
      • Google Search Console
    • Modern & Legacy Contextual Help Widget (deprecated)
      • How the widget works
      • Installation
      • Using the Widget for Contextual Help: Pages to Recommend On
      • Modern Slideout Widget Authentication with Oauth2
      • Using the Modern Slideout Widget on Single Page Applications
      • Modern Widget + Zendesk Contact Form
      • Deprecation of Modern & Legacy widget
  • Search
    • Using search
      • Searching the knowledge base
      • Autosuggest search
      • Full text search
      • Exact match searches
      • Tag Searches
    • Configuring search
      • Pagination
      • Sorting
      • Glossary snippets
      • Add the glossary page to your search results
      • Article blurbs
      • Filter search by categories
      • Autosuggest
      • Shared content articles
      • Exclude category
      • Index large PDFs
      • Search weights
      • Search testing
      • Primary search language
      • Synonyms
      • Tags versus search phrases
    • How search works
      • Search basics
      • Indexing
      • Stemming
      • Search relevance scoring
    • Change the look and feel of the search bar and results
    • Search FAQs
      • Why is my category not showing up in search?
      • How do I add keywords to my article?
      • Search doesn't work for unhyphenated versions of hyphenated words.
      • Use Google Custom Search Engine in KnowledgeOwl
      • Can I exclude an entire category--and all its articles--from search?
      • Why is my article that's linked to another article not showing up in search?
  • Reporting
    • Reporting Dashboard
      • Your Knowledge Base at a Glance
      • Article Ratings Report
      • Popular Articles Report
      • Published Articles with 0 Views
      • Searches with no Results
      • Reset article views in the Popular Articles report
    • Contact form reporting
      • Contact Form Activity
      • Search Activity
      • Page Breakdown
    • Widget reporting
      • Articles Viewed from Remote Pages
      • Recommended Article Weights
    • Comments reporting
      • Overview
      • How do I know when there are comments pending approval?
      • Approving or deleting comments
      • Who can view, approve, and delete comments?
      • What happens when I delete a comment?
    • Google Analytics
      • Set Up Google Analytics
      • Set Up Google Analytics Site Search and Page-Specific Traffic
  • Security and permissions
    • General security options
      • Create a public knowledge base
      • Create a public knowledge base with some private content
      • Create a private knowledge base
      • Create a private knowledge base with different content for different readers
      • Default access options
      • Restrict Content to Logged In Readers
      • Basic authentication
      • HTTP response headers
      • Requiring login to view files/images
    • User management
      • Users
        • What is a user?
        • User permissions
        • Add a user
        • Edit users and permissions
        • Reset a user password
        • User login type
        • What is the difference between an editor and a writer?
        • Export a list of users
        • Deleting a user
        • What happens when I delete a user?
        • Can users share logins?
      • User Teams
        • What are user teams?
        • Create user teams
        • Change the order of user teams
        • Restrict content to user teams
      • User roles & custom roles
        • Default user roles
        • Custom user roles
        • Available custom role permissions
    • Reader management
      • Readers and reader filters
        • Readers overview
        • What's the difference between a user and a reader?
        • Enable reader logins
        • Create a reader
        • Create readers in bulk
        • Search for readers
        • Create a custom reader filter
        • Edit a custom reader filter
        • Delete a custom reader filter
        • Edit readers in bulk
        • How do reader groups work?
      • Reader Groups
        • Where can you set reader groups?
        • How do reader groups work?
        • Create a reader group
        • Display conditional content based on reader logins
        • Test reader group access
        • Auto-assign groups by email rules
        • Checking if an article or category is restricted to reader groups
        • Display different logos for different reader groups
      • Reader emails
        • Customize your reader welcome emails
        • Customize your reader password reset emails
        • Configure SMTP for reader emails
        • How custom SMTP from/reply impacts the email template from/reply to fields
      • Reader security, passwords, and login options
        • Reader password security
        • What's the difference between admin managed and self-administered reader passwords?
        • Set up self-administered reader options
        • Allow Google log in for readers
        • Allow readers to log in using SSO
        • Help readers reset their passwords
      • Reader signups
        • Using reader signups
        • Add custom fields to the reader signup form
        • Approve or deny single new reader
        • Approve or deny multiple readers
        • Auto-assign new readers to groups upon signup
    • Single sign-on (SSO)
      • Single sign-on (SSO) overview
      • SSO options for different knowledge base setups
      • SSO FAQs
      • Update your x509 certificate
      • Opening links to SSO knowledge bases from Microsoft Office
      • SAML SSO instructions
        • SAML SSO setup overview
        • Configure SAML SSO (generic instructions)
        • Configure SSO using Active Directory Federation Services (AD FS)
        • Configure SSO using Azure Active Directory (Azure AD)
        • Configure SSO using G Suite (formerly Google Apps)
        • SSO Advanced Options
        • Direct Reader Attribute Map
        • Custom Attribute Map rules
        • Missing SSO ID mapping warning
      • Remote Authentication Instructions
        • Overview
        • Prerequisites
        • Enable remote authentication
        • Create your remote auth token request and script
      • Salesforce SSO Instructions
        • Salesforce configuration intro
        • Step 1: Enable Salesforce SSO in KnowledgeOwl
        • Step 2: Create LoginController apex class in Salesforce
        • Step 3: Add the Remote Site in Salesforce
        • Step 4: Create a Visualforce page in Salesforce
        • Step 5: Create final apex classes in Salesforce
  • Account and billing
    • Adding and editing knowledge bases
      • Creating an additional knowledge base
      • Copy a knowledge base
      • Delete a knowledge base
    • Adding and removing user seats
      • Adding a user seat: in-app credit card
      • Removing a user seat: in-app credit card
      • Adding a user seat: invoice
      • Removing a user seat: invoice
    • Billing
      • Payment options
      • Discounts
      • Update credit card
      • How do I add or remove user seats?
      • View past receipts and invoices
      • Change billing email
      • Switch from monthly to annual billing
      • Pause or suspend subscription
      • Cancel my account
    • Company and Product Info
      • Company Website
      • Contact support
      • How do I stay up-to-date on KnowledgeOwl?
      • System requirements and supported browsers
      • Terms and conditions
      • Troubleshooting software issues
      • KnowledgeOwl status page
      • KnowledgeOwl W-9
      • How can I send product feedback?
    • Security, privacy, and compliance
      • Security and reliability
      • Cookie declaration
      • Data processing addendum (DPA)
      • HIPAA compliance
      • GDPR
      • Privacy policy
      • Uptime SLAs
      • List of Sub-processors
      • Supported cipher suites
    • Plans and trials FAQ
      • 30-day free trial
      • Extend my trial
      • Pricing
      • Plans
      • Priority Support
      • Professional Services
      • Enterprise
  • API and webhooks
    • API
      • Using the KnowledgeOwl API
        • Introducing the KnowledgeOwl API
        • Authentication
        • API keys
        • Pagination and limiting results
        • Usage limits
        • Input and output formats
        • Query operators
        • API calls in snippets
      • Endpoint reference
      • Working with APIs
        • Introduction
        • What is an API?
        • What is a REST API?
        • Calling an API: terminology and tools
        • Calling an API: curl
        • Calling an API: Postman
        • Learn more
      • Cookbook: examples with curl and Postman
        • Using the cookbook
        • Create a category
        • Upload and edit files
    • Webhooks
      • Webhooks overview and creation
      • Available webhook events
      • Webhook API calls
      • Using Webhooks with Slack
      • Reactivating a webhook
    • Zapier
      • What is Zapier?
      • Send Contact Form submissions to Google Sheet via Zapier + webhooks
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
      • Zapier and the KnowledgeOwl API
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
  • Release notes
  • Getting Started Guide
    • Intro to KnowledgeOwl
      • Before you start
      • Set up your account
      • What is a knowledge base?
      • How are KnowledgeOwl knowledge bases structured?
      • The KnowledgeOwl app vs. a knowledge base
      • Get oriented in the app
    • Get started with a new knowledge base
      • Purpose & audience
      • Create a Knowledge Base Brief
      • Look & feel
      • Set up your domain
      • Configure your KB access
      • Decide which features to use
      • Determine your content hierarchy
      • User roles and permissions
      • Version guidelines
      • Reporting and analytics
      • Content audit cycle
      • Create a style or author's guide
      • Document your knowledge base's setup
    • Explore features
      • Navigation-related features
      • Content-related features
      • Integration-related features
      • Metadata-related features
      • Permissions-related features
    • Trial FAQs
      • How do I add more users to my trial?
      • How do I add more knowledge bases to my trial?
      • How do I extend my trial?
      • What happens when my trial expires?
      • What are my pricing and plan options?
      • How do I update my trial to the Business or Enterprise plan?
      • What happens when I subscribe to KnowledgeOwl?
      • How do I cancel my trial?
  • Spread the word
    • SoftwareReviews
    • Capterra
    • G2
  • Wisdom Wednesdays
    • Overview
    • February 1st: Sharing files: embeds, links, and URL directs, oh my! New
    •  Customize Text Tool (Jan. 18th) Updated
    •  Intro to File References (Jan. 4th) Updated
    •  New theme updates! (Dec. 14th)
    •  Updating images & files (Nov. 30th)
    •  Using tags + Manage filters for fast docs updates/audits (Nov. 16th)
    •  How to get the most from glossary (Oct.26th)
    •  In-line and side-by-side images (Oct. 19th)
    •  Get the most out of search (Oct. 12th)
    •  Broken Links Report (Oct. 5th)
  • Home

Search

Learn how KnowledgeOwl search works along with what features and functionalities are available.

Using search (5)

  • Searching the knowledge base
  • Autosuggest search
  • Full text search
  • Exact match searches
  • Tag Searches

Configuring search (15)

  • Pagination
  • Sorting
  • Glossary snippets
  • Add the glossary page to your search results
  • Article blurbs
  • Filter search by categories
  • Autosuggest
  • Shared content articles
  • Exclude category
  • Index large PDFs
  • Search weights
  • Search testing
  • Primary search language
  • Synonyms
  • Tags versus search phrases

How search works (4)

  • Search basics
  • Indexing
  • Stemming
  • Search relevance scoring

Change the look and feel of the search bar and results

Search FAQs (6)

  • Why is my category not showing up in search?
  • How do I add keywords to my article?
  • Search doesn't work for unhyphenated versions of hyphenated words.
  • Use Google Custom Search Engine in KnowledgeOwl
  • Can I exclude an entire category--and all its articles--from search?
  • Why is my article that's linked to another article not showing up in search?
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