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- Add a category or sub-category
- Choose a category type
- Use default categories
- Use topic display categories
- Use blog style categories
- Use shared content categories
- Use custom content categories
- Use URL redirect categories
- Edit a category
- Internal note
- Internal category title
- Hide a category from navigation
- Customize category behavior in the table of contents
- Restrict a category to certain readers
- Delete a category and its content
- Reorder categories or articles
- Move categories or articles between levels
- Why is a category not coming up in search?
- Why is a category not displaying to readers?
- Exclude a category and all its content from search results
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- Create from template
- Share articles between categories and knowledge bases
- Full and Short Titles
- Internal note
- Internal title
- Publishing Status Updated
- Topic Articles
- New, Updated, and Video Callouts
- Restrictions
- Versions
- Related Articles section
- Pages to Recommend On (Contextual Help)
- Redirect old articles to a new permalink
- Modern WYSIWYG Editor
- Search phrases
- Autosave
- SCAYT Spell Check
- Adding images and files to articles
- Editing and updating files in articles
- Working with links to other websites
- Link to Article
- Display Code
- Reorder articles
- Move articles between levels
- Working with Anchors
- Structure Template (Sample)
- Sharing "draft" articles
- What kind of article change history does KnowledgeOwl keep?
- URL redirect article
- Editor keyboard shortcuts
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- Who can access the files and images in my knowledge base?
- Find the URL to your File Library file
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- Adding files and images inside of articles
- Adding files and images in bulk
- Adding videos to your articles
- Editing and updating files
- File upload errors
- Display PDF file in articles
- Display Microsoft Office OneDrive files in articles
- Display Microsoft Office file in articles
- Custom image captions
- Adjust image width for all images
- Display images side-by-side
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- Homepage Overview
- Change the background image on my homepage
- Remove the homepage title
- Change the color of the homepage title
- Article Widgets
- New Articles Widget
- Updated Articles Widget
- Popular Articles Widget
- Recent Articles Widget
- Create a custom home page articles widget
- Add a custom banner using built-in div styles
- Add a custom icon and header link on your homepage
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- Logos
- Custom Colors
- Themes
- Layouts
- Add a link to the upper right (top navigation)
- Custom Fonts
- Undo changes to Settings > Style
- Configuring reCAPTCHA
- Theme Builder
- Favicons
- Breadcrumbs
- Click to zoom / enlarge images
- Customize style or layout using HTML/CSS
- Display a back to top icon when scrolling
- Only Play GIFs While Hovering
- Localizing your knowledge base to your timezone
- Different Logos for Different Reader Groups
- Access to the Header via Custom Head
- Set your footer copyright to automatically update
- Fix Anchor Links Hidden by Top Navigation
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- Article Table of Contents
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 as Standard Formatting
- Adjust Line Spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Make the PDF icon prettier
- Setup a JavaScript redirect
- Fix Email Article for Articles with Apostrophes
- Conditional content based on tags
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the width when the table of contents collapses
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- How it works
- Where do Related Articles show up?
- Adding Related Articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Backward suggest Related Articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- Customize Contact Form Link
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Install Zendesk App
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- Manage Articles overview
- Using standard Manage filters
- Creating a custom Manage filter
- Editing a custom Manage filter
- Deleting a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk editing articles in Manage
- Bulk activating "ready for review" versions
- Archiving articles in bulk in Manage New
- Deleting articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Populate the glossary
- Add glossary terms to your search results New
- Style the glossary snippet search results
- When should I use alternate titles?
- View the glossary
- Style the letters at the top of the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Customize how glossary terms look
- Keep glossary header visible when scrolling
- Add search to the glossary page
- Glossary FAQs
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview
- Widget 2.0 display settings
- Widget 2.0 installation
- Customize widget tabs, headers, and text
- Customize widget contact form
- Widget authentication--when and how to use it
- Widget 2.0 JWT authentication
- Widget 2.0 Oauth2 authentication
- Customize the widget look and feel
- Using Widget 2.0 on Single Page Applications
- Open widget to specific tab
- Open widget to a specific article or category
- Transition checklist: from Modern Widget to Widget 2.0
- Advanced option: add the widget in your own div wrapper New
- Hide one of the Widget 2.0 tabs
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Public Sitemaps and SEO
- Duplicate content
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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- Use secure links (SSL/HTTPS )
- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Security Setting
- Restrict Content to Logged In Readers
- Requiring login to view files/images
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- What is a user?
- User permissions
- Add a user
- User login type Updated
- What is the difference between an editor and a writer?
- Custom roles
- Available custom role permissions Updated
- What are user teams?
- Create user teams
- Restrict content to user teams
- Change the order of user teams
- Edit users and permissions
- Reset a user password
- Can users share logins?
- Deleting a user
- What happens when I delete a user?
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- What's the difference between a user and a reader?
- Create a reader
- Create readers in bulk
- Can I show different content to different readers?
- Reader password security
- What's the difference between admin managed and self-administered reader passwords?
- Set up self-administered reader options
- Allow Google log in for readers
- Allow readers to log in using SSO
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Search
Learn how KnowledgeOwl search works along with what features and functionalities are available.
- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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