Schedule an article to be archived

Archived articles are still stored in Manage, but aren't displayed in your live knowledge base or in your Articles page.

You can archive an article in three ways:

1. Edit the article directly to change the Publishing status to Archived.
2. Archive them directly from Manage, either singly or in bulk. Refer to Archive articles in bulk in Manage for more detailed instructions.
3. Schedule the article to be archived at a future day/time. This page provides instructions on how to schedule archival.

All undeleted articles have the Schedule option just below the Publishing Status dropdown (old article editor) or visible when you hover over the Status field (new article editor). Any article that doesn't already have a Deleted or Archived status gives you the option to Schedule > To be archived for a future day and time.

Articles that are scheduled for archival will display information about their schedule in the article editor and in the Scheduled Archive Date column of the Manage CSV export. Refer to Generate your CSV export for more information on working with the Manage CSV export.

How archival schedules work

When the day and hour arrives, we run a scheduled job in the background to process your scheduled articles. Typically you'll see the scheduled article archive around :10 or :15 after the hour you selected.

What you can expect to see:

• The Status changes to Archived. Refer to Publishing status for more details on the Archived status.
• As with all archived articles, the article will no longer appear in your live knowledge base or your Articles page.
• The Last Modified date will update when the schedule has run.
• If you use webhooks, the article.statuschange and article.archive will log the change.
• You can still access the article in Manage using the Standard Archived filter. Refer to Use standard Manage filters for more information.

How to schedule an article for publication

The information below varies based on whether you're using our 2026 new editor or old editor.

To figure out which instructions to follow:

1. Open any article for editing.
2. If the lefthand navigation is collapsed and there's a link near the top of the page to Switch to old editor, follow the New editor documentation.
   
3. If the lefthand navigation is expanded and the top of the editor and the righthand column have a heavier grey background, follow the Old editor documentation.

Here are side-by-side examples of the new editor and the old editor:

Sample New editor

Sample Old editor

New editor Old editor

To schedule an article for archival in the new article editor:

1. Open the article you'd like to schedule in the editor.
2. Hover over the Status field. A Schedule button appears.
3. Select Schedule > To be archived:
   Select Schedule > To be published
   The Schedule to Archive calendar picker opens.
4. Use the calendar picker to select the day you want to schedule archival on. This must be at least one day in the future, but you can schedule as far out as you'd like. Refer to How to use the schedule calendar picker for more detailed instructions.
5. Use the clock face to select the time you'd like to schedule archival for. Refer to How to use the schedule time picker for more detailed instructions.
   1. Archival generally occurs 10-15 minutes after the selected hour in the displayed time zone.
   2. The time zone displayed and used depends on the Timezone set for your knowledge base in KB settings > Basic. 
6. Once you've finished making your selections, select Save to finalize the schedule.

Once your article is scheduled, the Status section updates to include a Scheduled to be archived section:

Sample Scheduled to be published details

If you need to cancel or edit the schedule in any way, hover over the schedule statement and select the Remove link. Refer to Edit or remove an article's scheduled publication or archival for more information.

To schedule an article for archival in the old article editor:

1. Open the article you'd like to schedule in the editor.
2. In the upper right, just below the Publishing Status dropdown, select Schedule.
3. In the dropdown that appears, select To be archived. (You won't see this option if the article is already Published or in a Needs Review status.)
   A calendar picker opens where you can complete your scheduling details.
4. Use the calendar picker to select the day you want to schedule archival on. This must be at least one day in the future, but you can schedule as far out as you'd like. Refer to How to use the schedule calendar picker for more detailed instructions.
5. Use the clock face to select the time you'd like to schedule archival for. Refer to How to use the schedule time picker for more detailed instructions.
   1. Archival generally occurs 10-15 minutes after the selected hour in the displayed time zone.
   2. The time zone displayed and used depends on the Timezone set for your knowledge base in KB settings > Basic. 
6. Once you've finished making your selections, select Schedule to finalize the schedule.

Once your schedule is added, the editor displays an alert across the top with the details of the schedule:

Sample scheduled archival callout at the top of the editor

The righthand column also shows the scheduled archival date. If you need to cancel or edit the schedule in any way, remove it by selecting the trashcan icon there. Refer to Edit or remove an article's scheduled publication or archival for more information.

Scheduled for archive information in righthand column

How to use the schedule calendar picker

The calendar picker defaults to 12pm on an unselected day in the current month. Select a day in the calendar month to schedule archival for that day.

To switch to a different month, select the <month year> label at the top and then select the month you'd like:

How to use the schedule time picker

The calendar picker defaults to 12:00pm. Select a number on the clock face to select a different hour.

To switch between AM or PM, select the lowercase am or pm in the upper right corner of the picker:

Select pm in the upper right to toggle to am.