The visits Logs report displays detailed information about your visitor, their device and location, the pages they visited, and all the actions they completed during their visit.
It's a top-level report available in the Choose your report dropdown.
I don't see this report
The Logs report is only available if you don't Turn off visits log & visitor profiles in KB settings > Owl Analytics.
How to view the report
To open the Logs report:
- Go to Reporting > Owl Analytics.
- Select Logs from the Choose your report > Type dropdown.
- Select the time Period you want the report to display.
Anatomy of the report
The Logs report opens in the main report window. It displays individual cards for each visit, with three main sections:
Let's review each section in more detail below.
1: Visitor data
This section provides the information Owl Analytics captured about the visit and visitor, including:
- The date and timestamp the visit began
- Their device's IP address
- Their location, which includes a country flag. Depending on your settings, this may display a country name or a specific place name.
- How the visit began: This will list the referrer. Direct Entry means the visitor navigated here in a way Owl Analytics couldn't track; Refer to the referrer documentation for more details about the options and details this section may contain.
- If Reader tracking is enabled in KB settings > Analytics, the reader's username/email address. Refer to Set up Owl Analytics for more information on this setting.
- Their device's browser
- Their device's operating system
- Their device's screen size
2: Visit summary data
The bold text at the top of the visit action list summarizes:
- The number of actions the visitor completed during the visit
- The total time of the visit (visit total time doesn't include the amount of time spent on the final page of the visit, as Owl Analytics can only track time between actions on your knowledge base).
3: Visit action list
This section provides the full set of actions the visitor completed during the visit, with the first action at the top and the final action at the bottom.
The action list includes:
- The title and URL of each visited page
- Any words or phrases they searched
- Any downloads or external links they opened
Visitor profile link
If you have visitor profiles turned on, the upper right portion of each visit displays a link to View visitor profile for the visit. This link isn't shown in the screenshot above.
