While we hate to have you go, you can cancel your subscription at any time.
Before you cancel, export your content in whatever formats make sense for you:
Once you cancel your account, here's what happens:
- As soon as you cancel: All access to your knowledge base(s) stops; all API keys stop working; authors will no longer be able to log in to app.knowledgeowl.com.
- 0-179 days after cancellation: We can reactivate your account or grant temporary access for any further exports during this time with no loss of data.
- 180 days after cancellation: We delete your entire account data, including all readers, authors, reporting data, and knowledge base content. Our team cannot recover data after this deletion, so please be sure you have everything you need!
180-day point of no return
All of your articles, categories, files, reader logins, and author logins are automatically purged from our servers 180 days after cancellation. Please be sure you have everything you need before the 180-day mark!
