Approving or deleting comments

To view, approve, or delete comments submitted to your knowledge base:

  1. Go to Reporting > Comments.
  2. Use the dropdown near the top of the page to filter to the comments Awaiting Approval.
  3. Check the boxes to select individual comments and then use the Approve or Delete links at the top to approve or delete the selected comments.
    Sample comment approval

Approved comments will be visible to readers with the appropriate permissions. Deleted comments are stored but not shown.