Use Customize > Default text to change KnowledgeOwl's default wording to better match your organization. Refer to Customize default text overview for more information on using this feature overall; refer to Add and remove customized text strings for instructions on editing text strings.
On this page, we walk through all of the Article Default Text Strings available with accompanying screenshots to show how they're used.
Default text string references
Here's a list of all the Default Text strings available in the Article Knowledge Base Section:
| Default Text String | Description | Additional notes/description | Screenshot References |
|---|---|---|---|
| Last Modified on | Last modified timestamp label | This text is displayed beneath the article's title in both the live knowledge base and in Individual article PDFs (if used). It precedes the Last updated date. If you have a knowledge base created before June 2023, you'll also need to update Customize > Style to recognize these text changes. Refer to Update Style Settings with Customize Text merge code for more details. | Full Article screenshot, #1 |
| Related Articles | Related articles list heading | Only applicable if you are using Related Articles. If you have a knowledge base created before June 2023, you'll also need to update Customize > Style to recognize these text changes. Refer to Update Style Settings with Customize Text merge code for more details. | Full Article screenshot, #2 |
| Download PDF | Download PDF button name and title | If you display individual article PDFs, this text is displayed when someone hovers over the PDF icon (or when they use a screen reader). | Article Header screenshot, #12 |
| How would you rate this article? | Article star rating label | If article ratings are enabled and set to 5 Star Rating, this text will display as the rating prompt. | Article Ratings screenshots, #7 |
| Was this article helpful? | Article thumbs rating label | If article ratings are enabled and set to Thumbs Up / Thumbs Down, this text will display as the rating prompt. | Full Article screenshot, #3 |
| Helpful | Name and title for the helpful rating link | If article ratings are enabled and set to Thumbs Up / Thumbs Down, this text will display when someone hovers over the thumbs up icon. | Article Ratings screenshots, #5 |
| Unhelpful | Name and title for the unhelpful rating link | If article ratings are enabled and set to Thumbs Up / Thumbs Down, this text will display when someone hovers over the thumbs down icon. | Article Ratings screenshots, #6 |
| Thank you for your feedback! | Rating success message | This message is displayed if article ratings are enabled and someone has submitted a rating. It replaces the rating section entirely. | Article Ratings screenshots, #13 |
| Leave a comment... | Article comment placeholder text | If comments are enabled, this placeholder text is displayed in the Comments box. | Full Article screenshot, #4 |
| User Icon | Alt text for user icons | If comments are enabled, this is the alt text for the user icon. It is only displayed if the user icon image can't load. | N/A |
| Change User Icon | Label for change user icon button | If comments are enabled, this is the label for the "change user icon" link displayed. (It will appear once someone activates the comments text box.) | Article Comments screenshots, #8 |
| Submit | Label for comment submit button | If comments are enabled, this is the text displayed on the Submit button. (It will appear once someone activates the comments text box.) | Article Comments screenshots, #9 |
| Submit comment | Title attribute for comment submit button | If comments are enabled, this is the text that will display when a reader hovers over the Submit button. | Article Comments screenshots, #10 |
| Thank you! Your comment has been submitted for approval. | Feedback text shown when a comment is submitted. | If comments are enabled and someone has submitted a comment, this text will display as confirmation that their comment was submitted. | Article Comments screenshots, #11 |
| Version Number | Version number or custom identifier | The text label for an inactive version's number. Currently used in version PDFs only. | Article Version PDF screenshot, #1 |
| Version Author | Name of author who created this version | The text label for the author who created an inactive version Currently used in version PDFs only. Only populated for versions created after 11 October 2023. | Article Version PDF screenshot, #2 |
| Version Creation Date | Date this version was created | The date and timestamp when an inactive version was first created. Currently used in version PDFs only. May not be populated for versions created before 11 October 2023. | Article Version PDF screenshot, #3 |
| Version Activation Date | Date this version was activated | The date and timestamp when an inactive version was activated. Currently used in version PDFs only. Only populated for versions activated after 11 October 2023. | Article Version PDF screenshot, #4 |
| Author Activating | Author who activated this version | The text label for the author who activated a version. Currently used in version PDFs only. Only populated for versions activated after 11 October 2023. | Article Version PDF screenshot, #5 |
| Version Deactivation Date | Date this version was deactivated | The date and timestamp when an active version was deactivated. Currently used in version PDFs only. Only populated for versions deactivated after 11 October 2023. | Article Version PDF screenshot, #6 |
| Author Deactivating | Author who deactivated this version | The text label for the author who deactivated a version by activating another one. Currently used in version PDFs only. Only populated for versions deactivated after 11 October 2023. | Article Version PDF screenshot, #7 |
Full Article screenshot
Here are where most of the text string sections appear within a full article:
Full Article Screenshot
#2 is only relevant if you are using Related Articles.
#3 is only relevant if Ratings have been enabled and the Thumbs Up / Thumbs Down rating type is used.
#4 is only relevant if Comments are enabled.
#1 and #2 (Last modified on and Related Articles) may require some updates to Customize > Style. Refer to Update Style settings with Customize Text merge code for more details.
Article Header screenshot
The Download PDF text string is only visible when someone hovers over the PDF icon in the header (and if the PDF icon is displayed in the article):
Article Rating screenshots
The screenshots below only apply if Ratings have been enabled.
The Helpful and Unhelpful text strings are displayed when the Thumbs Up / Thumbs Down rating type is used and someone hovers over the icons:
Hovering over the thumbs up icon
Hovering over the thumbs down icon
When the 5 Star rating type is used, a different text string displays above the stars:
The text displayed when 5 Star rating type is used
With either Article Rating type, once someone submits a rating, the ratings section is replaced by the feedback message:
The rating section is replaced with a feedback message once a rating is submitted
Article Comments screenshots
The screenshots in this section only apply if Comments are enabled.
Once someone gets into comments placeholder textbox, the Change User Icon link and Submit button appear. Hovering over the Submit button will display the Submit comment text string.
The comments section as it appears once someone clicks into the comments text box.
Once someone submits a comment, the comments section is replaced with feedback text:
The feedback message replaces the comments section once a comment is submitted
Article Version PDF screenshot
The text strings below are currently only used in article version PDFs. Many of these text strings will be empty for versions created, activated, or deactivated prior to 11 October 2023. The layout of these PDFs may look different if you've edited Customize > Style (HTML & CSS) > Custom HTML > Article Version.
