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- Add a category or sub-category
- Choose a category type
- Use default categories
- Use topic display categories
- Use blog style categories
- Use shared content categories
- Use custom content categories
- Share and Sync Categories between Knowledge Bases
- Hide a category from navigation
- Customize category behavior in the table of contents
- Restrict a category to certain readers
- Delete a category and its content
- Reorder categories or articles
- Move categories or articles between levels
- Why is a category not coming up in search?
- Why is a category not displaying to readers?
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- Create from template
- Share and Link Articles Between Categories and KBs
- Full and Short Titles
- Publishing Status
- Topic Articles
- New, Updated, and Video Callouts
- Restrictions
- Versions
- Related Articles section
- Pages to Recommend On (Contextual Help)
- Tags
- Redirect old articles to a new permalink
- Modern WYSIWYG Editor
- Autosave
- SCAYT Spell Check
- Adding images and files to articles
- Editing and updating files in articles
- Working with links to other websites
- Link to Article
- Display Code
- Reorder articles
- Move articles between levels
- Working with Anchors
- Structure Template (Sample)
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- Adding images and files inside of articles
- Adding Files and Images in bulk
- Editing and updating files
- File upload errors
- Display PDF file in articles
- Display Microsoft Office OneDrive files in articles
- Display Microsoft Office file in articles
- Embed videos
- Who can access the files and images in my knowledge base?
- Obtain a URL to your File Library file
- Custom image captions
- Adjust image width for all images
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- Logos
- Custom Colors
- Themes
- Layouts
- Custom Fonts
- Customising your domain
- Configuring reCAPTCHA
- Theme Builder
- Favicons
- Click to zoom / enlarge images
- Breadcrumbs
- Customize style or layout using HTML/CSS
- Display a back to top icon when scrolling
- Localizing your knowledge base to your timezone
- Only Play GIFs While Hovering
- Different Logos for Different Reader Groups
- Styles in Internet Explorer 8
- Access to the Header via Custom Head
- Set your footer copyright to automatically update
- Fix Anchor Links Hidden by Top Navigation
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- Article Table of Contents
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 as Standard Formatting
- Adjust Line Spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Make the PDF icon prettier
- Setup a JavaScript redirect
- Fix Email Article for Articles with Apostrophes
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- How it works
- Where do Related Articles show up?
- Adding Related Articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Backward suggest Related Articles
- Hide Related Articles section from a specific article New
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview New
- Widget 2.0 display settings New
- Widget 2.0 installation New
- Customize widget tabs, headers, and text New
- Customize widget contact form New
- Widget authentication--when and how to use it New
- Widget 2.0 JWT authentication New
- Widget 2.0 Oauth2 authentication New
- Customize the widget look and feel New
- Open widget to specific tab New
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Public Sitemaps and SEO
- Duplicate content
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Contact form reporting Updated
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- Use secure links (SSL/HTTPS )
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- What's the difference between a user and a reader?
- Create a reader
- Create readers in bulk New
- Create a group
- Display conditional content based on reader logins
- Test access based on reader roles
- Set up general reader settings
- Set up self-administered reader options
- Set up password management for readers
- Allow reader signups
- Auto-assign groups by email rules
- Allow Google log in for readers
- Allow readers to log in using SSO
- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Security Setting
- Restrict Content to Logged In Readers
- Requiring login to view files/images
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Look and feel
Change your knowledge base look and feel to match your design/branding.
Homepage look and feel
Customize the homepage of your knowledge base. 
Overall look and feel
Change your top navigation, footer, and overall layout/theme. 
Article look and feel
Change the way content displays in articles: style numbered lists, add tables of contents, create tabs or accordion sections, and more. 
Table of contents & organization
Set whether your TOC shows categories expanded by default, add links or a search bar to your TOC, and more. Most of these options are in Settings > Basic. 
Search look and feel
Change the search "No Results" message, the search bar placeholder, and hide individual tags from search results. 
PDF look and feel
Style your individual article, full PDF, and custom PDF downloads to force page breaks, display content only in PDFs (such as banner images), and display clickable links. 
Default HTML
Delete something you needed, or just want to reference the default Knowledge Base HTML as a template? We've got you covered.
Merge codes
Quick reference for built-in KnowledgeOwl template merge codes. 
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