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  • Home
  • Glossary
  • Write your docs
    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categoriesUpdated
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude category
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why isn't my category showing up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a new blank article
        • Create a new article from template
        • Structure template (sample)
        • Copy an existing article
        • Share articles between categories and knowledge bases
        • Generate article from title
        • URL redirect article
      • Edit an article
        • Web accessibility best practices
          • Accessibility starter resources
            • Accessibility auditing tools
              • Screen readers
                • Accessibility conferences and events
                • Add images and files to articles
                • Edit and update files in articles
                • Work with links to other websites
                • Use action links with # or javascript:void(0)
                • Edit permalinks
                • Add anchors within articles
                • Add code samples
                • Add banners and thumbnails
                • URL redirect article
                • Editor keyboard shortcuts
                • Autosave
                • Modern WYSIWYG editor vs legacy editor
                • SCAYT Spell Check
                • Sharing "draft" articles
              • Reuse, link, and recommend articles
                • Share articles between categories and knowledge bases
                • Topic articles
                • Related articles section
                • Use Widget 2.0 for Contextual Help: Recommend on Pages
                • Link to article or category
              • Article settings
                • Full and short titles
                • Internal note
                • Internal title
                • Publishing status
                • Published date
                • Schedule an article to be published
                • Schedule an article to be archived
                • Edit or remove an article's scheduled publication or archival
                • Article callouts (New, Updated, and Video)
                • Display Settings
                • Automatically redirect when you update an article's URL
                • Redirect old articles to a new permalink
                • Search phrases
              • Versioning and history
                • Versions
                  • Overview
                    • What is a version?
                    • Benefits of using versions
                    • Use cases for versions
                    • Are revisions stored for versions?
                  • How to use versions
                    • Open and edit versions
                    • Create a version
                    • Activate a version
                    • Delete a version
                  • Version notes
                    • What are version notes?
                    • View version notes
                    • Edit version notes
                  • Version sharing/review process
                    • Article in-app version review process
                    • Version review process for readers
                    • In-app version review process, custom content categories
                  • Version PDFs
                    • Generate a version PDF
                    • Change the version PDFs' format or text
                • Revisions
                  • What is a revision?
                  • Use cases for revisions
                  • View revisions and revision history
                  • Compare revisions
                  • Recover a revision
                  • Delete a revision
                  • Are revisions stored for versions?
              • Reorder and move articles
                • Reorder articles
                • Move articles between levels
              • Delete and recover articles
                • Delete an article
                • Delete articles in bulk in Manage
                • Recover a deleted article
                • Recover multiple deleted articles
              • Change article styles (layout, lists, and other tricks)
              • Files and images
                • Supported file types
                • File size limits
                • Who can access the files and images in my knowledge base?
                • Find a file's URL
                • Add images to articles
                  • Add images to articles: Modern Editor
                  • Add images to articles: Legacy Editor
                  • Add alternative text to images
                  • Custom image captions
                  • Adjust image width for all images
                  • Display images side-by-side
                  • Add files and images directly in your Files page
                  • Edit and update files
                  • Image upload errors
                  • Why are some screenshots blurry?
                  • Image best practices
                    • Intro
                    • File types for screenshots/larger images
                    • File types for icons
                    • Resizing images
                    • Accessible images
                    • Gif and animation usage
                    • Create consistent screenshots
                • Add videos to articles
                  • Add videos to your articles
                  • Wistia video embeds
                  • Add videos in bulk
                  • Video upload errors
                  • Edit and update videos
                • Add other files to articles
                  • Add files to articles: Modern Editor
                  • Add files to articles: Legacy Editor
                  • Display PDF file in articles
                  • Embed Google Drive files in articles
                  • Display Microsoft Office OneDrive files in articles
                  • Display Microsoft Office file in articles
                  • Add files in bulk
                  • Edit and update files
                  • File upload errors
                • Files page: Manage images and files
                  • Introduction to the Files page
                  • List View
                  • Which Files page view should I use?
                  • Add files and images directly in your Files page
                  • Edit and update files in the Files library
                  • Add a file description for alt textNew
                  • Find a file's URL
                  • File references
                  • Restoring deleted files
                  • Purge and fully remove files
                  • Manage files with file labels
                  • Use labels as filters
                  • Who can access the files stored in my knowledge base?
              • Tags
                • What are tags?
                • Create a tag
                • Edit a tag
                • Delete tags
                • Add an existing tag to an article
                • Remove a tag from an article
                • Tags in searches
                • Hide tags from Search Results
                • Merge tags
                • What does merging tags do?
                • Tags usage report
              • File Labels
                • What are file labels?
                • Create a file label
                • Edit a file label
                • Delete a file label
                • Add an existing label to a file
                • Remove a label from a file
                • Merge labels
                • What does merging labels do?
                • Use labels as filters
              • Snippets
                • What is a snippet?
                • Snippets library
                • Create a snippet
                • Snippet references
                • Copy existing snippet
                • Add snippets in content
                • Undo changes to a snippet
                • Snippet use cases
                • Snippet best practices
              • Shared & synced content
                • Synced content overview
                • Shared content articles
                • Sync behavior in shared content categories
                • Why isn't my shared content article showing in search results?
                • How can I tell multiple shared child articles apart?
                • Synced content in copied knowledge base
                • Synced knowledge base
              • Import content
                • Import from Word
                • Import from Confluence
                • Import from Zendesk
                • Import from Freshdesk
                • Import with the API
                • Testing imports
                • Import best practices
              • Create REST API documentation
                • REST API documentation in KnowledgeOwl
                • Prerequisites
                • Create your API documentation
                • Custom styles
                • Limitation: content security policy header
                • Understand Redoc's standalone API docs
                • Next steps
              • Generate content
                • Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl
            • Look and feel
              • Homepage look and feel
                • Homepage overview
                • Change the homepage welcome text
                • Add a background image to my homepage
                • Change the background image on my homepage
                • Remove the homepage welcome text
                • Change the color of the homepage welcome text
                • Add category icons to your homepage category panels
                • Article Lists
                • New Articles list
                • Updated Articles list
                • Popular Articles list
                • Recent Articles list
                • Remove article lists from your homepage
                • Create a custom homepage articles list
                • Add a custom banner with built-in div styles
                • Add a custom icon and header link on your homepage
              • Overall look and feel
                • Style your overall theme
                  • Access the theme builder
                  • Choose your colors
                  • Color picker: Which colors control which parts of my theme?
                  • Choose your font
                  • Use a custom font
                  • Choose your logo
                  • Choose your theme
                  • Use the new Support theme
                  • Choose your layout
                  • Change your favicon
                  • Choose your table of contents behavior
                  • Set your knowledge base time zone, date, and language
                  • Customize style or layout with HTML/CSS
                  • Add a link to the upper right (top navigation)
                  • Undo changes to Customize > Style
                  • Breadcrumbs
                  • Access to the header via Custom Head
                  • Reset your theme
                  • Copy a knowledge base's theme
                • Configure default behavior
                  • Basic settings
                  • Domain settings
                  • Website settingsUpdated
                  • Article editor settings
                • How to use your own domain
                  • Private domain overview
                  • Create a CNAME record on your DNS
                  • Add a private domain
                  • Set up your SSL cert
                  • Make all requests use your new private domain
                  • Add reCAPTCHA
                  • SSL cert troubleshooting: CNAME record has not fully synced
                  • SSL cert troubleshooting: CAA policy does not allow
                  • Update your private domain
                • Other overall look and feel customizations
                  • Add Fancybox to click to zoom/enlarge images
                    • About Fancybox
                    • Installation
                    • Style images
                    • Change toolbar
                    • Specific images only
                    • Skip images
                    • Upgrade
                  • Remove "Made with KnowledgeOwl" statement from footer
                  • Change Alert div icon or colors
                  • Display a back to top icon when scrolling
                  • Only play GIFs while hovering
                  • Use different logos for different reader groups
                  • Set your footer copyright year to automatically update
                  • Fix anchor links hidden by top navigation
              • Article look and feel
                • Use your own syntax highlighter for code blocks
                • Create an article table of contents (TOC) from headers
                • Create expanding/collapsing sections in an article
                • Adjust line spacing
                • Format numbered list spacing and borders
                • Customize nested numbered list styles
                • Use thumbnails and banner images
                • Update your article actions merge code
                • Remove the PDF, print, or email icon from all articles
                • Fix for article editor removing a script
                • Fix email article for articles with apostrophes
                • Make the PDF icon prettier
                • Conditional content based on tags
                • Style your table footer
              • Category look and feel
                • Icon panels styles
                • Topic display: Hide category description
                • Topic display: Style your tabs
                • Icon panels: Change panel background color/category title color
                • Topic display: Change Quick Links style and/or add header
              • Table of contents & organization
                • Display categories open by default
                • Add or remove Home link in table of contents
                • Add search bar to table of contents
                • Add glossary link to table of contents
                • Add a link to the full PDF download to table of contents
                • Add contact us link to table of contents
                • Change the icons used in the table of contents
                • Change the slideout Table of Contents' width (Minimalist Theme)
                • Hide the table of contents
              • Search look and feel
                • Change your search bar placeholder
                • Customize the search "No Results" message
                • Hide tags from Search Results
                • Style the glossary term callouts in search results
              • PDF look and feel
                • Add page numbers to PDFs
                • Display content only in PDFs
                • Snippet to force page breaks in PDFs
                • Prevent Page Breaks in PDF Table Rows
                • Display full URL of links in PDFs
              • Glossary look and feel
                • Customize how highlighted glossary terms and definitions look
                • Keep glossary header visible when scrolling
                • Style the letters at the top of the glossary
                • Add search to the glossary page
                • Style the glossary snippet search results
                • Add a print icon to the Glossary page
              • Default HTML and CSS
                • Default HTML
                  • Default Homepage HTML
                  • Default Body HTML
                  • Default Top Navigation HTML
                  • Default Article HTML
                  • Default Article Version HTML
                  • Default Login HTML
                  • Default Manage Reader Subscriptions HTML
                  • Default 404 Error Page HTML
                  • Default Restricted Access Page HTML
                  • Default Right Column HTML
                  • Default Homepage Article HTML (deprecated)
                • Default Custom CSS
                • Customize default text
                  • Overview
                  • Add or edit your own text string
                  • Reset a customized text string
                  • Section breakdown: Search
                  • Section breakdown: Table of Contents
                  • Section breakdown: Top Navigation
                  • Section breakdown: Reader Login
                  • Section breakdown: Article
                  • Section breakdown: Miscellaneous
                  • Section breakdown: Required Reading
                  • Section breakdown: Article Lists
                  • Section breakdown: Contact Form
                  • Update Style Settings with Customize Text merge code
                  • Update Homepage with Customize Text merge code
                • Merge codes
                  • What are merge codes?
                  • KB Merge Codes
                  • Article
                  • Homepage
                  • Reader
                  • Body
                  • PDF Merge Codes
                  • Custom content category merge codes
                  • Other
              • Features
                • Related Articles
                  • Feature overview
                    • How it works
                    • Where do Related Articles show up?
                    • Do deleted or archived articles show in Related Articles?
                    • Use automatic Related Articles
                    • Manually suggest Related Articles
                    • Use both manual and automatic Related Articles
                  • Set up Related Articles
                    • Turn on automatic Related Article suggestions
                    • Backward suggest Related Articles
                    • Set the number of Related Articles to automatically display
                    • Turn off automatically suggested Related Articles
                    • Display Related Articles only in specific articles
                    • Readd the Related Articles section to my articles
                    • Hide Related Articles section from a specific article
                    • Hide Related Articles when there are none
                    • Hide Related Articles when there is only one or less
                  • Add and remove Related Articles
                    • Add Related Articles
                    • Reorder or remove Related Articles
                • Contact Form
                  • Contact form overview
                    • What data is collected in the Contact Form?
                  • Set up your contact form
                    • Set up contact form to send emails to one or more addresses
                    • Custom fields
                    • Integrate contact form with Zendesk
                    • Integrate contact form with Freshdesk
                    • Update wording in the Contact Form
                    • Customize Contact Form link
                    • Contact form submission email delivery issues
                  • Advanced setup
                    • Bypass contact form self-serve
                    • Open the contact form with certain details filled in
                    • Add template text to the start or end of the contact form's subject
                    • Fix error for site owner on Contact Form
                • Manage articles
                  • Manage articles feature overview
                    • Use Manage filters
                      • Use standard Manage filters
                      • Create a custom Manage filter
                      • Edit a custom Manage filter
                      • Included Tags vs. Excluded Tags
                      • Delete a custom Manage filter
                    • Bulk edit articles
                      • Bulk edit articles in Manage
                      • Bulk activate "ready for review" versions
                      • Bulk edit articles to make them required reading
                      • Archive articles in bulk in Manage
                      • Delete articles in bulk in Manage
                      • How do bulk edits, archives, and deletes work?
                    • Export Manage articles to CSV
                      • When to use the CSV export
                      • Generate your CSV export
                      • CSV export tips and tricks
                  • Ratings
                    • Ratings feature overview
                      • Set up ratings
                        • Enable ratings
                        • Change the location of the Ratings section
                        • Add ratings to individual articles
                        • Disable ratings
                        • Add ratings to all articles
                      • Ratings reports and resets
                        • Ratings reporting
                        • Reset article ratings
                    • Article favorites
                      • Feature overview
                        • Set up favorites
                          • Turn on favorites
                          • Display favorites in the table of contents
                          • Display favorites outside the table of contents
                          • Change the favorites star icon
                          • Change how many favorites are displayed in the Current reader's favorites article list
                          • Add a top navigation link to the Favorite Articles page
                          • Fix missing favorites icon
                        • Add and access favorite articles
                          • Add an article to your favorites
                          • Remove an article from your favorites
                          • Reorder your favorites
                          • Access your favorite articles
                      • Comments
                        • Change your commenter icon or avatar
                        • Comments feature overview
                          • Set up comments
                            • Comments configuration overview
                            • Change comments placeholder, prompt, or button text
                            • Set who can submit and view comments
                            • Get emails when comments are submitted
                            • Comment spam protection and security
                            • Limit the max characters allowed in comments
                            • Turn off comments in your knowledge base
                          • Moderate and approve comments
                          • Glossary
                            • Glossary feature overview
                              • Add terms to your Glossary
                                • Glossary formatting
                                • Add a new glossary term
                                • Import glossary terms
                                • When should I use display titles?
                                • Troubleshooting glossary term imports
                              • Set up Glossary
                                • Add or remove glossary link in table of contents
                                • Add glossary terms to your search results
                                • Add the glossary page to your search results
                                • Rename the glossary
                                • Glossary setup FAQs
                                • View the glossary
                              • Add Glossary definitions in articles
                                • Add glossary definitions in articles manually
                                • Automatically highlight definitions in articles
                                • When one glossary term contains another glossary term
                              • Style Glossary terms and definitions
                              • Broken link checker & report
                                • Overview
                                • Generating a Broken Links Report
                                • Additional content options
                                • Exclude codes
                                • Which codes should I worry about?
                                • How to read the Broken Links Report
                                • What content is checked
                                • What is not checked
                                • Tips & tricks for broken links
                                • Who can run the Broken Links Report?
                              • Advanced search
                                • Advanced search feature overview
                                  •  Advanced Search video walkthrough
                                • Run Advanced searches
                                  • Run an Advanced search
                                  • Exact matches searches
                                  • Regex pattern searches
                                • Review Advanced search results
                                  • Advanced search Results table
                                  • Advanced search CSV download
                              • Subscriptions
                                • How to use subscriptions
                                  • How subscriptions work
                                  • Subscribe to a category
                                  • Unsubscribe from a category
                                  • Trigger/retrigger subscriptions
                                • Configure subscriptions
                                  • Requirements to turn on subscriptions
                                  • Set the subscription notification schedule and email subject
                                  • Set up SMTP for subscriptions
                                  • Set up public subscriptions
                                  • Enable subscriptions
                                  • Add Subscribe button to topic and custom content categories
                                  • Style the Subscribe button differently
                                  • Force readers to subscribe with their reader account email address
                              • Contextual Help Widget (2.0)
                                • Widget feature overview
                                  • Set up Widget
                                    • Widget Settings section
                                    • Widget Admin Settings
                                    • Widget Customize Text section
                                    • Widget Contact Form section
                                    • Custom Widget Styles
                                    • Custom Widget Javascript
                                    • Add spam protection to Widget 2.0 Contact Tab
                                    • Open widget to a specific article or category
                                    • Use Widget 2.0 for Contextual Help: Recommend on Pages
                                    • Hide one of the Widget 2.0 tabs
                                    • Widget 2.0 installation
                                  • Widget authentication
                                    • Widget authentication--when and how to use it
                                    • Widget 2.0 JWT authentication
                                    • Widget 2.0 OAuth2 authentication
                                  • Advanced Widget setup & methods
                                    • Open widget to specific tab
                                    • Use Widget 2.0 on Single Page Applications
                                    • Prepopulate Widget 2.0 Contact Form fields
                                    • Display the widget in your own div wrapper
                                    • Widget methods and functions dictionary
                                  • Upgrade from older widgets
                                    • Modern Widget vs. Widget 2.0 Comparison
                                    • Transition checklist: from Modern Widget to Widget 2.0
                                • Required Reading
                                  • Overview
                                  • Enable and configure Required Reading
                                    • Enable Required Reading
                                    • Add the Required Reading flag to your article template
                                    • Add the Required Reading flag to your Right Column template
                                    • Add the Acknowledgements section to your article template
                                    • Change the Required Reading text
                                    • Add a Required Reading link to Table of Contents
                                    • Add a Required Reading article list to your homepage
                                  • Make individual articles required
                                  • Access the Required Reading page
                                  • Bulk edit articles to make them required reading
                                  • Retrigger the same article for new acknowledgement
                                  • Remove requirement or start date
                                • SMTP
                                  • SMTP feature overview
                                    • Create an SMTP service
                                      • Create a new SMTP service: Basic authentication
                                      • Gmail for two-factor authentication
                                      • Create a new SMTP service: Microsoft OAuth2
                                      • Create a new SMTP service: Unauthenticated
                                  • PDFs
                                    • PDF overview
                                    • Individual article PDFs
                                    • Standard PDF export (Full PDF Download)
                                    • Custom PDF exports
                                    • Styling PDFs
                                    • Hyperlinks in PDFs
                                    • PDF Watermarks and Passwords
                                  • HTML Zip export
                                    • Overview
                                    • Generate an HTML Zip export
                                    • HTML export of categories with question marks in the title
                                  • SEO guide
                                    • Get started
                                    • Best practices
                                    • KnowledgeOwl SEO features
                                    • Promote your knowledge base
                                    • Make your knowledge base public
                                    • Generate your sitemap
                                    • Optimize your homepage
                                    • Custom title tags and meta descriptions
                                    • Public Sitemaps and SEO
                                    • Duplicate content
                                    • Hide from search engines
                                    • Measure SEO performance
                                    • Google Search Console
                                  • Modern & Legacy Contextual Help Widget (deprecated)
                                    • How the widget works
                                    • Installation
                                    • Use the Modern Widget for Contextual Help: Recommend on Pages
                                    • Modern Slideout Widget Authentication with OAuth2
                                    • Use the Modern Slideout Widget on Single Page Applications
                                    • Modern Widget + Zendesk Contact Form fix email address dropdown
                                    • Deprecation of Modern & Legacy widget
                                  • Linus Assist
                                    • What is Linus Assist?
                                    • Enable Linus Assist
                                    • Generate your first article
                                    • Generate new article from title
                                    • Article title prompts for Linus Assist
                                    • Generate content for an existing article
                                    • Add your own OpenAI API key to Linus Assist
                                    • Interruption to Linus Assist
                                  • AI chatbot
                                    • AI chatbot feature overview
                                  • Search
                                    • Search feature overview
                                      • Set up search
                                        • General search settings
                                          • General settings overview
                                          • Pagination
                                          • Sorting
                                          • Filter by category
                                          • Exclude category
                                          • Shared content articles
                                          • Article blurbs
                                          • Glossary term callouts
                                          • Glossary page
                                          • Language
                                        • Change search text and styles
                                          • Fine tuning search
                                            • Fine tuning search overview
                                            • Autosuggest behavior
                                            • Fuzzy search
                                            • Search fields
                                            • Search field weights
                                            • Preview field weight changes
                                          • Synonyms
                                            • Intro to synonyms
                                            • Create a synonym
                                            • Edit a synonym
                                            • Delete a synonym
                                          • Large PDFs
                                        • Search your knowledge base
                                          • Keyword search
                                            • Keyword search overview
                                            • Autosuggest search
                                            • Full search results
                                            • Exact match searches
                                            • Autosuggest versus full text search
                                          • Tag search
                                            • Tag search overview
                                            • Tag search case sensitivity
                                            • Save a tag search
                                            • Tags versus search phrases
                                        • Optimize search
                                          • Optimize search intro
                                          • Use search settings
                                          • Use indexed fields well
                                          • Use search field weights
                                          • Use search phrases
                                          • Use synonyms
                                          • Use Searches with no results
                                        • Run a search reindex
                                          • Run a required search reindex
                                          • Run an optional search reindex
                                          • Delayed reindex
                                        • Search FAQs
                                          • Why isn't my category showing up in search results?
                                          • How do I add keywords to my article?
                                          • Why doesn't search work for unhyphenated versions of hyphenated words?
                                          • Can I exclude an entire category--and all its articles--from search?
                                          • Why doesn't my shared content article show in search results?
                                          • Use Google Custom Search Engine in KnowledgeOwl
                                        • How search works: Advanced
                                          • Search basics
                                          • Indexing
                                          • Stemming
                                          • Search relevance scoring
                                      • Reporting
                                        • Reporting Dashboard
                                          • Overview
                                          • Your Knowledge Base at a Glance
                                          • Article Ratings Report
                                          • Popular Articles Report
                                          • Published Articles with 0 Views
                                          • Searches with no Results
                                          • Reset article views in the Popular Articles report
                                        • Contact form reporting
                                          • Overview
                                          • Contact Form Activity
                                          • Search Activity
                                          • Export searches to CSV
                                          • Page Breakdown
                                        • Widget reporting
                                          • Widget reporting overview
                                          • Articles Viewed from Remote Pages
                                          • Recommended Article Weights
                                        • Comments reporting
                                          • Overview
                                          • View comments pending approval
                                          • Approve or delete comments
                                          • Who can view, approve, and delete comments?
                                          • What happens when I delete a comment?
                                          • Create a CSV export of your Comments report
                                        • Required reading reporting
                                          • Required reading reporting overview
                                          • Reading the Required Reading Report
                                        • Analytics
                                          • Set up third-party analytics
                                          • Search term analytics
                                          • Reader-specific analytics
                                      • Security and permissions
                                        • KB visibility and access
                                          • Create a public knowledge base
                                          • Create a public knowledge base with some private content
                                          • Create a private knowledge base
                                          • Create a private knowledge base with different content for different readers
                                          • Restrict content to logged in readers
                                          • Restrict by IP address, shared passwords, reader logins, or a combination
                                          • Convert a private knowledge base to mixed public and private
                                        • Advanced security options
                                          • Requiring login to view files/images
                                          • Spam protection
                                          • HTTP response headers
                                          • Basic authentication
                                          • Change authentication type for image / file security
                                        • Author management
                                          • Authors
                                            • What is an author?
                                            • Author permissions
                                            • Add an author
                                            • Edit authors and permissions
                                            • Reset an author password
                                            • Author login type
                                            • Default author roles
                                            • Export a list of authors
                                            • Delete an author
                                            • What happens when I delete an author?
                                            • Can authors share logins?
                                            • Can multiple authors work on the same article?
                                            • Author email delivery issues
                                            • Why is this email address saying it's on a suppression list?
                                          • Author Teams
                                            • What are author teams?
                                            • Create author teams
                                            • Change the order of author teams
                                            • Restrict content to author teams
                                            • Inherited author team restrictions
                                            • Remove author team restrictions
                                          • Author roles & custom roles
                                            • Default author roles
                                            • Custom author roles
                                            • Available custom role permissions
                                        • Reader management
                                          • Readers and reader filters
                                            • Readers overview
                                            • What's the difference between an author and a reader?
                                            • Enable reader logins
                                            • Create a reader
                                            • Create readers in bulk
                                            • Search for readers
                                            • Create a custom reader filter
                                            • Edit a custom reader filter
                                            • Delete a custom reader filter
                                            • Edit readers in bulk
                                            • Purge deleted readers
                                            • How do reader groups work?
                                          • Reader Groups
                                            • Where can you set reader groups?
                                            • How do reader groups work?
                                            • Create a reader group
                                            • Restrict content to logged in readers
                                            • Test reader group access
                                            • Auto-assign groups by email rules
                                            • Checking if an article or category is restricted to reader groups
                                            • Display different logos for different reader groups
                                            • Delete a reader group
                                          • Reader emails
                                            • Customize your reader welcome emails
                                            • Customize your reader password reset emails
                                            • Configure SMTP for reader emails
                                            • How custom SMTP from/reply impacts the email template from/reply to fields
                                            • Reader email delivery issues
                                          • Reader security, passwords, and login options
                                            • Reader password security
                                            • What's the difference between admin managed and self-administered reader passwords?
                                            • Set up self-administered reader options
                                            • Allow Google log in for readers
                                            • Allow readers to log in through SSO
                                            • Help readers reset their passwords
                                          • Reader signups
                                            • Overview
                                            • Enable reader signups
                                            • Change the default text of the reader signup form
                                            • Add custom fields to the reader signup form
                                            • Approve or deny single new reader
                                            • Approve or deny multiple readers
                                            • Auto-assign new readers to groups upon signup
                                        • Single Sign-On (SSO)
                                          • Single sign-on (SSO) overview
                                          • SSO options for different knowledge base setups
                                          • SSO FAQs
                                          • Update your x509 certificate
                                          • Opening links to SSO knowledge bases from Microsoft Office
                                          • SAML SSO instructions
                                            • SAML SSO setup overview
                                            • Configure SAML SSO (generic instructions)
                                            • Configure SSO with Active Directory Federation Services (AD FS)
                                            • Configure SSO with Azure Active Directory (Azure AD)
                                            • Configure SSO with Google Workspace
                                            • SSO Advanced options
                                            • SAML attribute map
                                            • Custom attribute map rules
                                            • Missing SSO ID mapping warning
                                            • Auto-Assign Groups By Email Rules (SSO Edition)
                                          • Remote authentication instructions
                                            • Overview
                                            • Prerequisites
                                            • Enable remote authentication
                                            • Create your remote auth token request and script
                                          • Salesforce SSO instructions
                                            • Salesforce configuration intro
                                            • Step 1: Enable Salesforce SSO in KnowledgeOwl
                                            • Step 2: Create LoginController apex class in Salesforce
                                            • Step 3: Add the Remote Site in Salesforce
                                            • Step 4: Create a Visualforce page in Salesforce
                                            • Step 5: Create final apex classes in Salesforce
                                        • Security, privacy, and compliance
                                          • Cookie declaration
                                          • Privacy policy
                                          • Data Processing Addendum (DPA)
                                          • HIPAA compliance
                                          • Security and reliability
                                          • Payment card industry (PCI) compliance
                                          • Consensus Assessments Initiative Questionnaire (CAIQ)
                                          • GDPR
                                          • Maintain GDPR compliance with your own data
                                          • Uptime SLAs
                                          • List of Sub-processors
                                          • Supported cipher suites
                                          • Required IP addresses
                                          • Vulnerability Disclosure Policy
                                          • Knowledge base backup
                                      • Account and billing
                                        • Plans & pricing
                                          • 30-day free trial
                                          • Pricing model
                                          • Plans
                                          • Fair Pricing Policy
                                          • Priority support
                                          • Subscription add-ons
                                        • Payments & subscriptions
                                          • Payment options
                                          • Discounts
                                          • Update payment method
                                          • View past payment receipts
                                          • How we calculate sales tax
                                          • Change your billing email address
                                          • Resolve failed payment or overdue account
                                          • Switch from monthly to yearly subscription
                                          • Switch from yearly to monthly subscription
                                          • Cancel your account
                                        • Trial FAQs
                                          • How do I subscribe to KnowledgeOwl?
                                          • Which features are available during my trial?
                                          • How do I extend my trial?
                                          • What happens when my trial expires?
                                          • What are my pricing and plan options?
                                          • How do I add more authors to my trial?
                                          • How do I add more knowledge bases to my trial?
                                          • How do I choose my plan?
                                          • What happens when I subscribe to KnowledgeOwl?
                                          • How do I cancel my trial?
                                          • Why does my Security settings page prevent public access?
                                        • Add and remove knowledge bases
                                          • Create an additional knowledge base
                                          • Copy a knowledge base
                                          • Delete a knowledge base
                                          • Remove an unused knowledge base slot
                                        • Add and remove author seats
                                          • Add an author seat: Automatic payments
                                          • Remove an author seat: Automatic payments
                                          • Add an author seat: Invoice
                                          • Remove an author seat: Invoice
                                        • SLAs
                                          • Overview
                                          • SLA definitions
                                          • SLA exclusions
                                          • Business plan SLA
                                          • Enterprise plan SLA
                                        • Company and Product Info
                                          • Company Website
                                          • Contact support
                                          • How do I stay up-to-date on KnowledgeOwl?
                                          • System requirements and supported browsers
                                          • Troubleshooting software issues
                                          • KnowledgeOwl status page
                                          • KnowledgeOwl W-9
                                          • How can I send product feedback?
                                          • Terms and conditions
                                      • Integrations, API, and webhooks
                                        • Integrations
                                          • Slack
                                            • Use the KnowledgeOwl Webhooks Slack app
                                            • Use Webhooks with Slack (build your own app)
                                          • Zapier
                                            • Send Contact Form submissions to Google Sheet via Zapier + webhooks
                                              • Prerequisites
                                              • Quickstart
                                              • Tutorial
                                              • More use cases
                                            • Zapier and the KnowledgeOwl API
                                              • Prerequisites
                                              • Quickstart
                                              • Tutorial
                                              • More use cases
                                          • Zendesk
                                            • Install Zendesk App
                                            • Create Zendesk Tickets
                                            • Import from Zendesk
                                        • API
                                          • Use the KnowledgeOwl API
                                            • Introducing the KnowledgeOwl API
                                            • Authentication
                                            • API keys
                                            • Find your knowledge base ID or project ID
                                            • Pagination and limiting results
                                            • Usage limits
                                            • Input and output formats
                                            • API date formats
                                            • Query operators
                                            • API calls in snippets
                                          • API endpoint reference
                                            • How to work with APIs
                                              • Introduction
                                              • What is an API?
                                              • What is a REST API?
                                              • Calling an API: terminology and tools
                                              • Calling an API: curl
                                              • Calling an API: Postman
                                              • Learn more
                                            • Cookbook: examples with curl and Postman
                                              • Cookbook usage instructions
                                              • Create a category
                                              • Upload and edit files
                                              • Update version metadata
                                            • Cookbook: code samples
                                              • Create a list of articles from a specific category
                                          • Webhooks
                                            • Webhooks overview and creation
                                            • Available webhook events
                                            • Webhook API calls
                                            • Reactivate a webhook
                                        • Release notes
                                          • Getting Started Guide
                                            • Intro to KnowledgeOwl
                                              • Before you start
                                              • Set up your account
                                              • What is a knowledge base?
                                              • How are KnowledgeOwl knowledge bases structured?
                                              • The KnowledgeOwl app vs. a knowledge base
                                              • Get oriented in the app
                                            • Get started with a new knowledge base
                                              • Purpose & audience
                                              • Create a Knowledge Base Brief
                                              • Look & feel
                                              • Set up your domain
                                              • Configure your KB access
                                              • Decide which features to use
                                              • Determine your content hierarchy
                                              • Author roles and permissions
                                              • Version guidelines
                                              • Reporting and analytics
                                              • Content audit cycle
                                              • Create a style or author's guide
                                              • Document your knowledge base's setup
                                            • Explore features
                                              • Intro
                                              • Navigation-related features
                                              • Content-related features
                                              • Integration-related features
                                              • Metadata-related features
                                              • Permissions-related features
                                            • Transition to KO from another tool
                                              • How to start your knowledge base
                                                • 2 minute demo video
                                                  • Common trial questions
                                                  • Spread the word
                                                    • SoftwareReviews
                                                    • Capterra
                                                    • G2
                                                  • Wisdom Wednesdays
                                                    • Overview
                                                    • September 27th: SMTP changes and Microsoft OAuth2 SMTP
                                                    •  Advanced Search walkthrough (Aug. 30th)
                                                    •  Use the Customize Text tool to change your article template (July 5th)
                                                    •  Version review and activation (June 7th)
                                                    •  Versions & revisions (May 24th)
                                                    •  Topic display category tabs layout (April 26th)
                                                    •  Article Favorites (April 12th)
                                                    •  Guest presentation on a reader Scavenger Hunt (March 29th)
                                                    •  Three use cases for snippets (March 15th)
                                                    •  Get the most from topic display categories (March 1)
                                                    •  Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
                                                    •  Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
                                                    •  Customize Text Tool (Jan. 18th)
                                                    •  Intro to File References (Jan. 4th)
                                                    •  New theme updates! (Dec. 14th)
                                                    •  How to update images & files (Nov. 30th)
                                                    •  Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
                                                    •  How to get the most from glossary (Oct.26th)
                                                    •  In-line and side-by-side images (Oct. 19th)
                                                    •  Get the most out of search (Oct. 12th)
                                                    •  Broken Links Report (Oct. 5th)
                                                  • Video Library
                                                    • 2 minute demo of KnowledgeOwl
                                                      • How to start building your knowledge base
                                                        • Articles & Categories - the very basics of your knowledge base
                                                          • Do you need a private, public or mixed use knowledge base?
                                                            • Readers vs. Authors
                                                              • Search feature overview
                                                                • Tips for setting up a customer-facing knowledge base
                                                                  • Fave features: Glossary, Favoriting and Comments
                                                                    • Contextual help widget demo
                                                                      • How to set up a knowledge base with both private and public content
                                                                        • Reporting feature overview
                                                                          • Product Newsletter video archive
                                                                            • July 2023
                                                                              • August 2023
                                                                                • September 2023
                                                                                  • October 2023
                                                                                    • November 2023
                                                                                    • Wisdom Wednesday Archives
                                                                                      • Get the most out of search
                                                                                        • Working with inline and side-by-side images
                                                                                          • Kate's tags + manage articles process for fast documentation updates
                                                                                            • Get the most out of Glossary
                                                                                              • How to update files and images
                                                                                                • New theme updates
                                                                                                  • Intro to file references
                                                                                                    • Customize text tool
                                                                                                      • Sharing files: embeds, links, URL redirects, oh my!
                                                                                                        • Icon panel subcategory display option
                                                                                                          • Get the most out of topic display categories
                                                                                                            • Three use cases for snippets
                                                                                                              • Driving reader engagement: A scavenger hunt (aka the Knowledge Games)
                                                                                                                • Article favorites
                                                                                                                  • Tabs display
                                                                                                                    • Versions part one
                                                                                                                      • Versions part two (review and activation)
                                                                                                                        • Customize text article template
                                                                                                                          • Advanced search walkthrough
                                                                                                                        • Owlcademy
                                                                                                                        • Full PDF Download
                                                                                                                        • Home

                                                                                                                        Look and feel

                                                                                                                        Change your knowledge base look and feel to match your design/branding.

                                                                                                                        Homepage look and feel

                                                                                                                        Overall look and feel

                                                                                                                        Article look and feel

                                                                                                                        Category look and feel

                                                                                                                        Table of contents & organization

                                                                                                                        Search look and feel

                                                                                                                        PDF look and feel

                                                                                                                        Glossary look and feel

                                                                                                                        Default HTML and CSS

                                                                                                                        Customize default text

                                                                                                                        Merge codes

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