Learn about article settings, statuses, and permissions, including: tags, internal notes, titles, group and team restrictions, and hiding and showing articles.
Articles
Use New & Updated article callouts
Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.
Publishing status
Learn what each of the publishing statuses means and does.
Display Settings
Learn how to hide your article from various places in your knowledge base using the Display Settings.
Full and short titles
Every article has its Full Article Title, which is what displays at the top of your article. There is also an optional short title, which is used in the table of contents.
Redirect old articles to a new permalink
No more 404s! If an article's permalink has changed, add an Old Link to redirect the previous permalink to the current correct one.
Internal title
Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!
Internal note
Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.
Search phrases
Learn how to add search phrases to articles.
Meta descriptions
Learn how your content's meta description is used within KnowledgeOwl and by search engines. Discover best practices and tips for improving your meta descriptions.
Published date
Learn how to set, update, and remove a published date on an article (and why you might want to!).
Schedule an article to be published
Learn how to schedule an article for publication.
Schedule an article to be archived
Learn how to schedule an article for archival.
Edit or remove an article's scheduled publication or archival
Learn how to remove an article's scheduled archival and publication.
Create a template
Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!
Add a video callout
Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.
Automatically redirect when you update an article's URL
With this setting enabled, if you edit an article or category to change its permalink, when you Save your changes, you'll be prompted to add the permalink you just removed as an Old Link.
Title tags
Learn how to create effective title tags for your content to improve SEO, social media previews.
Turn off comments for specific articles
Learn how to remove the comments section from specific articles in your knowledge base.
Turn off ratings for specific articles
Use the Display settings to Remove feedback ability if you'd like to turn off the ratings section in a given article.