Removing a tag from an article simply removes it from the article--it doesn't delete the tag from your knowledge base. If you'd like to delete a tag from your knowledge base completely, see Delete a tag.
Our default Editor and Writer roles have permission to remove existing tags from articles (and to delete tags completely). If you're using a custom author role, that role must have the Tag Permission to Remove tags from articles but might not have the ability to Delete tags.
To remove a tag from an article:
- In the article editor and in select category editors (topic display and custom content), scroll to the Tags input box.
- Click the x next to the tag you'd like to remove.
Click the X on the tag you'd like to remove - Be sure to Save the article or category.
