Search phrases

Search phrases can help your users discover your content.

When to use search phrases

Search phrases are useful in the following situations:

  • You've configured your knowledge base search to weight search phrases to rank higher than other fields. This allows you to artificially boost an article up the search results list. Refer to Search weights for more information on configuring search weights. For example:
    You have three articles about taming owls: "Introduction to owl taming", "Best owl breeds for taming", and "Dangers of owl taming". The default search places "Dangers of owl taming" at the top of the results when users search for "owl taming". You want your users to start with the introduction (and not be scared off!) You can configure your search settings to favor search phrases, then add the phrase "owl taming" in the Search Phrases field in the "Introduction to owl taming" article.
  • You want users to find the article when they search for a phrase or term that doesn't occur in the content itself. However, you should consider using the Synonyms feature for this use case.

You don't need to use search phrases if you are happy with the order of search results, and the phrase is present in the title, permalink, body, or meta description fields.

Adding search phrases

  1. Open the article for editing.
  2. Type the term or phrase you want to use in the Search Phrases field. 
  3. Press Enter or Tab to add the phrase. You can now type another phrase, or save the article.
    Screenshot of the KnowledgeOwl interface, showing three fields: Tags, Search Phrases, and Title Tag. The Search Phrases field contains two example phrases.