Overview
Use webhooks to proactively subscribe to notifications about events that occur in your knowledge base. For example, you could create a Slack channel that receives webhooks to monitor when someone creates an article or changes an article's status.
We offer 2 types of webhook payloads, one formatted specifically for Slack and the other containing KnowledgeOwl API object data that can be sent to many different applications or services.
Create webhooks
You must have Full Admin access to create webhooks in your knowledge base.
To create webhooks in your knowledge base:
- Go to Account > Webhooks.
- Select + Create New Webhook.
Select + Create New Webhook to begin
The New Webhook modal opens. - Use the Knowledge Bases checkboxes to select which knowledge bases you'd like this webhook to fire for. All Knowledge Bases is selected by default, but you can select specific knowledge bases to refine this.
The New Webhook modal
- Select one or more Webhook Events to subscribe to. Refer to Available webhook events for descriptions of each webhook event.
- Select the Webhook Type:
- Slack sends the webhook as a Slack message. Refer to Using Webhooks with Slack for more information.
- API will send it to any API endpoint of your choice.
- Add an appropriate API Endpoint to send the webhook to.
- Select Create to finish creating the webhook.
Once you create the webhook, if you've selected a single knowledge base, you can also restrict the webhook to fire on a single category.
