Full and short titles

Every article has its Full Article Title, displayed at the top of the article editor and displayed as a Heading 1 in the live article in the knowledge base.

If your full article title is quite long, consider adding a Short title. The short title is used in the table of contents instead of the article's full title.

If the article is within a topic display category, use the Display Options checkbox to set whether to use Short Article Titles within the topic display category. When checked, this setting will use the short title in:

The Quick Links section (if applicable)
In place of the Full Article Title wherever the article title is displayed, including:
- Default Layout: The article title heading
- Accordions Layout: The text for the accordion
- Tabs Layout: The tab's label

The full article title will still be used everywhere else, including in search results, other category landing pages, and article lists, and within the app.

The information below varies based on whether you're using our 2026 new editor or old editor.

To figure out which instructions to follow:

Open any article for editing.
If the lefthand navigation is collapsed and there's a link near the top of the page to Switch to old editor, follow the New editor documentation.
If the lefthand navigation is expanded and the top of the editor and the righthand column have a heavier grey background, follow the Old editor documentation.

Here are side-by-side examples of the new editor and the old editor:

Sample New editor

Sample Old editor

Try out the new editor
We'd love your feedback on the new editor. To switch to the new editor, open any article for editing and select the Switch to new editor link at the top of the editor.

To add a short article title in the new article editor:

Open the article for editing.
Select the ... triple dot menu in the upper right of the editor.
Select the option to Add short title:
Select the triple dot menu and select Add short title
The Short title field displays above the Permalink.
Enter your Short title:
Be sure to Save your changes.

To add a short article title in the old article editor:

Select the Add Short Title link next to the Full Article Title:
The Short Article Title field appears.
Enter the Short Article Title you'd like to use:
Be sure to Save your changes.

Your short title will display in the table of contents and, if applicable, in the article's topic display category.

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