Create a private knowledge base

To make your knowledge base private, go to Settings > Security and choose one of our available security options:

  • Restrict by reader logins
    Readers will be required to log in with a username and password. Users with full account admin access can set up readers, reader groups, and reader settings under Your Account > Readers (or Account > Readers for users with admin access to readers). Learn more in our Reader Management guide.
  • Restrict by IP or shared password
    Readers will need to be coming from a specified IP address or enter a shared password to access the site. You can also choose to require both an approved IP address and a password to log in.
  • Remote authentication
    Readers will be required to log in through a 3rd party site, such as your own website or application. You can use this option to automatically log in readers from your software.
  • SAML SSO (single sign-on)
    Readers will be required to log in through your specified identity provider, such as ADFS, Okta, or G Suites (Google Apps for Work). 
  • Salesforce SSO (single sign-on)
    Readers will only be able to log in through your Salesforce account. Learn how to set it up in our Salesforce SSO Configuration guide.