KB visibility and access

Decide who can see which content in your knowledge base and/or how they'll log in.

Articles

Create a public knowledge base

Learn how to create a public knowledge base in KnowledgeOwl so that anyone with the link can access it.

Create a public knowledge base with some private content

Learn how to restrict certain content on your publicly accessible KnowledgeOwl knowledge base.

Create a private knowledge base

Learn how to make your KnowledgeOwl knowledge base private and restrict access to your content.

Create a private knowledge base with different content for different readers

Learn how to restrict content to different readers in a KnowledgeOwl knowledge base.

Restrict content to logged in readers

You can restrict some content so that it is only visible to specific readers. To do so, create a reader group or groups and then restrict the category or individual articles to that group. Restrictions can be set: At the category level: restr...

Restrict by IP address, shared passwords, reader logins, or a combination

Learn more about what each Content authentication option does and how you might want to use it.

Convert a private knowledge base to mixed public and private

Follow these instructions to convert your existing totally private knowledge base to have some public content.