Set your knowledge base time zone, date, and language

Localize your knowledge base to set:

• The time zone your dates display in
• The format for dates
• The default language (sets the underlying HTML "lang" attribute, which lets screen readers know the primary language your content uses)

To change any of these settings:

1. Go to KB settings > Basic.
2. Use the Timezone dropdown to select the time zone for your knowledge base.
3. Select or enter the appropriate Date Format:
   • The default is American - MM/DD/YYYY, for example March 15, 2025, will display as 03/15/2025.
   • European - DD/MM/YYYY displays March 15, 2025, as 15/03/2025.
   • Define your own Custom format. KnowledgeOwl uses PHP to format dates. Here are some common formats:
     • To use a format of YYYY-DD-MM (2025-03-15), enter:

       Y-m-d

     • To use a format of MM.DD.YY (03.15.25), enter:

       m.d.y

     • Refer to the PHP date documentation date() Formatting section for more examples.
4. Update the Default language if the majority of your content isn't written in the current language.
5. Be sure to Save your changes once you're done.