Localize your knowledge base to set:
- The time zone your dates display in
- The format for dates
- The default language (sets the underlying HTML "lang" attribute, which lets screen readers know the primary language your content uses)
To change any of these settings:
- Go to KB settings > Basic.
- Use the Timezone dropdown to select the time zone for your knowledge base.
- Select or enter the appropriate Date Format:
- The default is American - MM/DD/YYYY, for example March 15, 2025, will display as 03/15/2025.
- European - DD/MM/YYYY displays March 15, 2025, as 15/03/2025.
- Define your own Custom format. KnowledgeOwl uses PHP to format dates. Here are some common formats:
- To use a format of YYYY-DD-MM (2025-03-15), enter:
Y-m-d
- To use a format of MM.DD.YY (03.15.25), enter:
m.d.y
- Refer to the PHP date documentation date() Formatting section for more examples.
- To use a format of YYYY-DD-MM (2025-03-15), enter:
- Update the Default language if the majority of your content isn't written in the current language.
- Be sure to Save your changes once you're done.