KnowledgeOwl Support
Table of Contents
Table of Contents
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Home
Glossary
Getting Started
Before you start
Set up your account
Create your knowledge base
Create categories
Create articles
Customize your branding
Set up who can access your site and how
Next steps
Import Content
Import from Zendesk
Import from Help Scout
Import from Freshdesk
Import using the API
Import from another platform
Testing imports
Security Setup
Create a public knowledge base
Create a public knowledge base with some private content
Create a private knowledge base
Create a private knowledge base with different content for different readers
Use secure links (SSL/HTTPS )
Single Sign-on (SSO)
Single Sign-on (SSO) Overview
SSO FAQs
SSO Instructions
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Remote authentication
Salesforce SSO
User Management
What is a user?
Add a user
Edit users and permissions
User permissions
Custom roles
Available custom role permissions
Reset a user password
What is the difference between an editor and a writer?
Can users share logins?
Reader Management
What's the difference between a user and a reader?
Create a reader
Create a group
Display conditional content based on reader logins
Test access based on reader roles
Set up general reader settings
Set up self-administered reader options
Set up password management for readers
Allow reader signups
Auto-assign groups by email rules
SEO Guide
Get started
Best practices
KnowledgeOwl SEO features
Promote your knowledge base
Make your knowledge base public
Generate your sitemap
Optimize your homepage
Custom title tags and meta descriptions
Duplicate content
Hide from search engines
Measure SEO performance
Google Search Console
Categories
Add a category or sub-category
Choose a category type
Use default categories
Use topic-based categories
Use blog style categories
Use custom content categories
Use shared content categories
Customize category behavior in the table of contents
Hide a category from navigation
Restrict a category to certain readers
Delete a category and its content
Why is a category not coming up in search?
Why is a category not displaying to readers?
API
API Overview
Webhooks
Articles Endpoint
List Articles
Get Article
Create an Article
Search for Articles
Article Version Endpoint
Article Comment Endpoint
List Comments
Readers Endpoint
Reader Endpoint
List Readers
Reader Group Endpoint
List Reader Groups
Objects
Article
Article Version Object
Category
Comment
File
Reader
Reader Group
Tag
Examples
Create a Category
Get a List of Articles Based on a Word in the URL
Pull and update article HTML
Upload File to the Library
Reference Guides
Default HTML
Default Home Page Article HTML
Default Home Page HTML
Default Body HTML
Default Top Navigation HTML
Default Article HTML
Default Login HTML
Default 404 Page HTML
Default Restricted Access Page HTML
Default Right Column HTML
Merge Codes
Article
Homepage
Reader
HTML Template
Handy Scripts
Hide Related Articles when there are none
Hide Related Articles when there is only one or less
Change your search bar placeholder
Make the PDF icon prettier
Display a back to top icon when scrolling
Setup a JavaScript redirect
Split up article content into tabs
Customize contact form subject line
Announcements
Company and Product Info
Contact Support
Data Processing Addendum (DPA)
KnowledgeOwl and the GDPR
Privacy Policy
Security and Reliability
System Requirements and Supported Browsers
Terms and Conditions
Troubleshooting Software Issues
Cookie Declaration
Release Notes
More Help
Account and Billing
14-day Free Trial
Add another knowledge base
Add more users
Annual Discounts
Cancel my account
Change billing email
Extend my trial
Keep Me Logged In
Non-profit Discounts
Open API
Pause or put my account on hold
Pay by invoice
Plans and Pricing
Readers
Update credit card
User Roles and Permissions
Users versus Readers
View past receipts and invoices
Your Account
Article Formatting
Adjust Image Width for All Images
Add Comments to Articles
Display Code
Hide PDF for Individual Article
Adjust Line Spacing
Format Numbered Lists
Create a Table of Contents for an Article
Link to Article
Using H5 and H6 as Standard Formatting
Click to zoom / enlarge images
Limit the max characters allowed in comments
Customize nested numbered list styles
Fix Email Article for Articles with Apostrophes
Fix Anchor Links Hidden by Top Navigation
Content Creation
Create from Template
Article Widgets
Related Articles Widget
New Articles Widget
Updated Articles Widget
Popular Articles Widget
Manage Articles
Share and Link Articles Between Categories and KBs
Share and Sync Categories between Knowledge Bases
Article Table of Contents
Autosave
Related Articles
SCAYT Spell Check
Publishing Status
Restrictions
Versions
Link to Article
New, Updated, and Video Callouts
Full and Short Titles
Home Page
Contact Form
Pages to Recommend On (Contextual Help)
Tags
Modern WYSIWYG Editor
Working with Anchors
Redirect old articles to a new permalink
Comments
Comment Restrictions and Permissions
Comment Security and Moderation
Commenter Icons / Images / Avatars
Exports and Backups
Individual Article PDFs
Standard PDF Export (Full PDF Download)
HTML Zip Backup
Custom PDF Exports
Files and Images
Embed videos
Adding Links to Download or View PDF Files
Sharing Files from a Restricted Site
Managing Files and Images in Your File Library
Display PDF file in articles
Resize video embeds for mobile (responsive design)
Custom Image Captions
Resizing iFrame with 100% Height
Only Play GIFs While Hovering
Glossary
Populate the glossary
View the glossary
Provide definitions in articles automatically
Add glossary definitions in articles manually
Customize how glossary terms look
Keep glossary header visible when scrolling
Add search to the glossary page
Glossary FAQs
Integrations
Ticketing Systems
Create Freshdesk Tickets
Create Help Scout Conversations
Create Kayako Tickets
Create Tickets from Customers in your Help Desk or CRM
Create Zendesk Tickets
Install Zendesk App
Chat and Messaging Tools
Embed Olark Chat Widget
KnowledgeOwl Web Widget
Widget Authentication with Oauth2
Installation
Miscellaneous
Use Google Custom Search Engine in KnowledgeOwl
Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
Integrate KnowledgeOwl into your Web Site or Application
Libraries
Snippets
Synonyms
File Library
Adding Files and Images
Adding Images and File Inside of Articles
Editing and Swapping Files
Obtain a URL to Your File Library File
File Upload Errors
API Calls in Snippets
Knowledge Base Management
Create a Knowledge Base
Copy a Knowledge Base
Delete a Knowledge Base
Copy or Delete your Knowledge Base
PDFs
Display Content Only in PDFs
Snippet to Force Page Breaks in PDFs
Prevent Page Breaks in PDF Table Rows
Display clickable links in PDFs
Reporting
Ratings
Your Knowledge Base at a Glance
Article Ratings Report
Set Up Google Analytics Site Search and Page-Specific Traffic
Popular Articles Report
Published Articles with 0 Views
Searches with no Results
Set Up Google Analytics
Contact Form Activity
Pages Searched using the Widget
Comments Pending Approval
Recommended Article Weights
Search
Search Overview
Autosuggest and typeahead
Tags for search
Learned search
Security
Security Setting
Restrict Content to Logged In Readers
Allow Google log in for readers
Settings
Custom Domain Links
Secure Knowledge Base Links
Localization / Timezones
SCAYT Spell Check
Article Callouts
PDF Watermarks and Passwords
Filter Search by Categories
Customize your Table of Contents
Public Sitemaps and SEO
Style
How do I change the background image on my home page?
Customize style or layout using HTML/CSS
Theme Builder
Change or Upload Your Logo
Customize Contact Form Link
Favicons
Logos
Changing Knowledge Base Favicons
Breadcrumbs
Remove Home Page Title
Make Articles Wider and Remove the Right Column
Custom Colors
Change the Width When the Table of Contents Collapses
Custom Fonts
Different Logos for Different Reader Groups
Themes
Styles in Internet Explorer 8
Layouts
Access to the Header via Custom Head
Table of Contents & Organization
Reorder categories or articles
Add Home Button to your Table of Contents
Move categories or articles between levels
Add Contact Us Link to Table of Contents
Open Categories by Default
Webhooks
Using Webhooks with Slack
Test
Home
Single Sign-on (SSO)
Allow readers to easily and securely log in using an existing set of credentials.
Articles
Single Sign-on (SSO) Overview
KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
SSO FAQs
Answers to the most common questions about SSO.
SSO Instructions
(7)
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Configure SSO using remote authentication (log in readers via a 3rd party website or application)
Configure SSO using Salesforce