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- Who can access the files and images in my knowledge base?
- Find the URL to your File Library file
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- Adding files and images inside of articles
- Adding files and images in bulk
- Adding videos to your articles
- Editing and updating files
- File upload errors
- Display PDF file in articles
- Display Microsoft Office OneDrive files in articles
- Display Microsoft Office file in articles
- Custom image captions
- Adjust image width for all images
- Display images side-by-side
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- Homepage Overview
- Change the background image on my homepage
- Remove the homepage title
- Change the color of the homepage title
- Article Widgets
- New Articles Widget
- Updated Articles Widget
- Popular Articles Widget
- Recent Articles Widget
- Create a custom home page articles widget
- Add a custom banner using built-in div styles
- Add a custom icon and header link on your homepage
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- Logos
- Custom Colors
- Themes
- Layouts
- Add a link to the upper right (top navigation)
- Custom Fonts
- Undo changes to Settings > Style
- Configuring reCAPTCHA
- Theme Builder
- Favicons
- Breadcrumbs
- Click to zoom / enlarge images
- Customize style or layout using HTML/CSS
- Display a back to top icon when scrolling
- Only Play GIFs While Hovering
- Localizing your knowledge base to your timezone
- Different Logos for Different Reader Groups
- Access to the Header via Custom Head
- Set your footer copyright to automatically update
- Fix Anchor Links Hidden by Top Navigation
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- Article Table of Contents
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 as Standard Formatting
- Adjust Line Spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Make the PDF icon prettier
- Setup a JavaScript redirect
- Fix Email Article for Articles with Apostrophes
- Conditional content based on tags
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the width when the table of contents collapses
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- How it works
- Where do Related Articles show up?
- Adding related articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Backward suggest Related Articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- Customize Contact Form Link
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Install Zendesk App
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- Manage Articles overview
- Using standard Manage filters
- Creating a custom Manage filter
- Editing a custom Manage filter
- Included Tags vs. Excluded Tags New
- Deleting a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk editing articles in Manage
- Bulk activating "ready for review" versions
- Archiving articles in bulk in Manage
- Deleting articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Populate the glossary
- Add glossary terms to your search results
- Style the glossary snippet search results
- Add the glossary page to your search results
- When should I use alternate titles?
- View the glossary
- Style the letters at the top of the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Customize how glossary terms look
- Keep glossary header visible when scrolling
- Add search to the glossary page
- Glossary FAQs
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview
- Widget 2.0 display settings
- Widget 2.0 installation
- Customize widget tabs, headers, and text
- Customize widget contact form
- Widget authentication--when and how to use it
- Widget 2.0 JWT authentication
- Widget 2.0 Oauth2 authentication
- Customize the widget look and feel
- Using Widget 2.0 on Single Page Applications
- Open widget to specific tab
- Open widget to a specific article or category
- Transition checklist: from Modern Widget to Widget 2.0
- Advanced option: add the widget in your own div wrapper
- Hide one of the Widget 2.0 tabs
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Duplicate content
- Public Sitemaps and SEO
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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- Use secure links (SSL/HTTPS )
- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Security Setting
- Restrict Content to Logged In Readers
- Requiring login to view files/images
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- What is a user?
- User permissions
- Add a user
- User login type
- What is the difference between an editor and a writer?
- Custom roles
- Available custom role permissions
- What are user teams?
- Create user teams
- Restrict content to user teams
- Change the order of user teams
- Edit users and permissions
- Reset a user password
- Can users share logins?
- Deleting a user
- What happens when I delete a user?
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Single sign-on (SSO)
Allow readers to easily and securely log in using an existing set of credentials. 
Articles
Single Sign-on (SSO) Overview
KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
SSO FAQs
Answers to the most common questions about SSO.
Opening links to SSO knowledge bases from Microsoft Office
Learn why links to your SSO-protected KB might not open in MS Office files--and how to fix it.
SSO Advanced Options
Learn about the various Advanced Options for SAML SSO Integration.
- Configure SAML SSO (generic instructions)
- Configure SSO using Active Directory Federation Services (ADFS)
- Configure SSO using Azure Active Directory (Azure AD)
- Configure SSO using G Suite (formerly Google Apps)
- Configure SSO using remote authentication (log in readers via a 3rd party website or application)
- Configure SSO using Salesforce
- SSO options for different knowledge base setups
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