KnowledgeOwl Support
Table of Contents
Table of Contents
Toggle navigation
Release notes
Contact support
Home
Glossary
Write the docs
Categories
Add a category or sub-category
Choose a category type
Use default categories
Use topic display categories
Use blog style categories
Use shared content categories
Use custom content categories
Share and Sync Categories between Knowledge Bases
Hide a category from navigation
Customize category behavior in the table of contents
Restrict a category to certain readers
Delete a category and its content
Reorder categories or articles
Move categories or articles between levels
Why is a category not coming up in search?
Why is a category not displaying to readers?
Articles
Create from template
Share and Link Articles Between Categories and KBs
Full and Short Titles
Publishing Status
Topic Articles
New, Updated, and Video Callouts
Restrictions
Versions
Related Articles section
Pages to Recommend On (Contextual Help)
Tags
Redirect old articles to a new permalink
Modern WYSIWYG Editor
Autosave
SCAYT Spell Check
Adding images and files to articles
Editing and updating files in articles
Working with links to other websites
Link to Article
Display Code
Reorder articles
Move articles between levels
Working with Anchors
Structure Template (Sample)
Files and images
Who can access the files and images in my knowledge base?
Adding files and images inside of articles
Adding files and images in bulk
Adding videos to your articles
Editing and updating files
Find the URL to your File Library file
File upload errors
Display PDF file in articles
Display Microsoft Office OneDrive files in articles
Display Microsoft Office file in articles
Custom image captions
Adjust image width for all images
Snippets
What is a snippet?
Creating a snippet
Using snippets
Snippet Library
Snippet use cases
Import content
Import best practices
Import from Zendesk
Import from Freshdesk
Import using the API
Testing imports
Generate content
Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
Look and feel
Homepage look and feel
Homepage Overview
Change the background image on my homepage
Remove the homepage title
Change the color of the homepage title
Article Widgets
New Articles Widget
Updated Articles Widget
Popular Articles Widget
Create a custom home page articles widget
Overall look and feel
Logos
Custom Colors
Themes
Layouts
Custom Fonts
Customising your domain
Configuring reCAPTCHA
Theme Builder
Favicons
Click to zoom / enlarge images
Breadcrumbs
Customize style or layout using HTML/CSS
Display a back to top icon when scrolling
Localizing your knowledge base to your timezone
Only Play GIFs While Hovering
Different Logos for Different Reader Groups
Styles in Internet Explorer 8
Access to the Header via Custom Head
Set your footer copyright to automatically update
Fix Anchor Links Hidden by Top Navigation
Article look and feel
Article Table of Contents
Split up article content into tabs
Create expanding/collapsing sections in an article
Using H5 and H6 as Standard Formatting
Adjust Line Spacing
Format numbered list spacing and borders
Customize nested numbered list styles
Make the PDF icon prettier
Setup a JavaScript redirect
Fix Email Article for Articles with Apostrophes
Table of contents & organization
Display categories open by default
Add Home button to table of contents
Add search bar to table of contents
Add glossary link to table of contents
Add a link to the full PDF download to table of contents
Add contact us link to table of contents
Change the width when the table of contents collapses
Change the slideout Table of Contents' width (Minimalist Theme)
Search look and feel
Change your search bar placeholder
Customize the search "No Results" message
Hide tags from Search Results
PDF look and feel
Display content only in PDFs
Snippet to force page breaks in PDFs
Prevent Page Breaks in PDF Table Rows
Display clickable links in PDFs
Default HTML
Default Home Page Article HTML
Default Home Page HTML
Default Body HTML
Default Top Navigation HTML
Default Article HTML
Default Login HTML
Default 404 Page HTML
Default Restricted Access Page HTML
Default Right Column HTML
Merge codes
Article
Homepage
Reader
Body
Other
Features
Related Articles
How it works
Where do Related Articles show up?
Adding Related Articles
Reordering or removing Related Articles
Enabling and disabling automatic suggestions for Related Articles
Backward suggest Related Articles
Hide Related Articles section from a specific article
Hide Related Articles when there are none
Hide Related Articles when there is only one or less
Contact Form
Contact form overview
Customize Contact Form Link
Customize contact form subject line
Create Tickets from Customers in your Help Desk or CRM
Create Zendesk Tickets
Install Zendesk App
Create Kayako Tickets
Create Freshdesk Tickets
Manage articles
Manage articles
Ratings
Ratings overview
Enable ratings
Add ratings to all articles
Add ratings to individual articles
Ratings reporting
Comments
Add Comments section to articles
Comment restrictions and permissions
Comment security
View comments pending approval
Commenter icons / images / avatars
Limit the max characters allowed in comments
Glossary
Overview
Populate the glossary
View the glossary
Provide definitions in articles automatically
Add glossary definitions in articles manually
Customize how glossary terms look
Keep glossary header visible when scrolling
Add search to the glossary page
Glossary FAQs
Subscriptions
Using subscriptions
How subscriptions work
Subscribing to a category
Unsubscribing from a category
Configuring subscriptions
Requirements for enabling subscriptions
Configure SMTP for subscriptions
Configure subscription notification schedule and email subject
Configure public subscriptions
Enable subscriptions
Add Subscribe button to topic and custom content categories
Style the Subscribe button differently
Force readers to subscribe using their reader account email address
Contextual Help Widget (2.0)
Widget 2.0 overview
Widget 2.0 display settings
Widget 2.0 installation
Customize widget tabs, headers, and text
Customize widget contact form
Widget authentication--when and how to use it
Widget 2.0 JWT authentication
Widget 2.0 Oauth2 authentication
Customize the widget look and feel
Open widget to specific tab
Open widget to a specific article
New
Contextual Help Widget (Modern & Legacy)
How the widget works
Installation
Using the Widget for Contextual Help: Pages to Recommend On
Widget Authentication with Oauth2
Using the Widget on Single Page Applications
PDFs
Individual article PDFs
Standard PDF export (Full PDF Download)
Custom PDF exports
PDF Watermarks and Passwords
HTML Zip export
Overview
Creating an HTML Zip export
SEO guide
Get started
Best practices
KnowledgeOwl SEO features
Promote your knowledge base
Make your knowledge base public
Generate your sitemap
Optimize your homepage
Custom title tags and meta descriptions
Public Sitemaps and SEO
Duplicate content
Hide from search engines
Measure SEO performance
Google Search Console
Search
Using search
Searching the knowledge base
Autosuggest search
Full text search
Exact match searches
Tag Searches
Configuring search
Pagination
Sorting
Autosuggest
Article blurbs
Search weights
Search testing
Primary search language
Synonyms
Tags versus search phrases
Filter search by categories
How search works
Search basics
Indexing
Stemming
Search relevance scoring
Search FAQs
Why is my category not showing up in search?
How do I add keywords to my article?
Search doesn't work for unhyphenated versions of hyphenated words.
Use Google Custom Search Engine in KnowledgeOwl
Reporting
Reporting Dashboard
Your Knowledge Base at a Glance
Article Ratings Report
Popular Articles Report
Published Articles with 0 Views
Searches with no Results
Contact form reporting
Contact form reporting
Widget reporting
Pages Searched using the Widget
Recommended Article Weights
Comments reporting
Overview
How do I know when there are comments pending approval?
Approving or deleting comments
Who can view, approve, and delete comments?
What happens when I delete a comment?
Google Analytics
Set Up Google Analytics
Set Up Google Analytics Site Search and Page-Specific Traffic
Security and permissions
General security options
Use secure links (SSL/HTTPS )
Create a public knowledge base
Create a public knowledge base with some private content
Create a private knowledge base
Create a private knowledge base with different content for different readers
Security Setting
Restrict Content to Logged In Readers
Requiring login to view files/images
User management
What is a user?
Add a user
User login type
Edit users and permissions
User permissions
Custom roles
Available custom role permissions
Reset a user password
What is the difference between an editor and a writer?
Can users share logins?
Reader management
What's the difference between a user and a reader?
Create a reader
Create readers in bulk
Create a group
Display conditional content based on reader logins
Test access based on reader roles
Set up general reader settings
Set up self-administered reader options
Set up password management for readers
Allow reader signups
Auto-assign groups by email rules
Allow Google log in for readers
Allow readers to log in using SSO
Single sign-on (SSO)
Single Sign-on (SSO) Overview
SSO FAQs
SSO instructions
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Remote authentication
Salesforce SSO
Account and billing
Adding and editing knowledge bases
Creating an additional knowledge base
Copy a knowledge base
Delete a knowledge base
Billing
Payment options
Discounts
Update credit card
View past receipts and invoices
Change billing email
Pause or suspend subscription
Cancel my account
Company and Product Info
Contact support
How do I stay up-to-date on KnowledgeOwl?
System requirements and supported browsers
Terms and conditions
Troubleshooting software issues
KnowledgeOwl status page
KnowledgeOwl W-9
Security, privacy, and compliance
Security and reliability
Cookie declaration
Data processing addendum (DPA)
GDPR
Privacy policy
Uptime SLAs
List of Sub-processors
Plans, pricing, and trials
14-day free trial
Extend my trial
Pricing
Plans
Priority Support
Professional Services
Enterprise
API and webhooks
API
How to generate a new API key
API Overview
Webhooks
Articles Endpoint
List Articles
Get Article
Create an Article
Suggest articles (API)
Article Version Endpoint
Article Comment Endpoint
List Comments
Readers Endpoint
Reader Endpoint
List Readers
Reader Group Endpoint
List Reader Groups
Objects
Article
Article Version Object
Category
Comment
File
Reader
Reader Group
Tag
API calls in snippets
Examples
Create a Category
Get a List of Articles Based on a Word in the URL
Pull and update article HTML
Upload File to the Library
Webhooks
Using Webhooks with Slack
Home
Security and permissions
Subscribe
Single sign-on (SSO)
Allow readers to easily and securely log in using an existing set of credentials.
Articles
Single Sign-on (SSO) Overview
KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
SSO FAQs
Answers to the most common questions about SSO.
SSO instructions
(7)
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Configure SSO using remote authentication (log in readers via a 3rd party website or application)
Configure SSO using Salesforce
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