KnowledgeOwl Support
Table of Contents
Table of Contents
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Release notes
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Home
Glossary
Account administration
Billing
Payment options
Discounts
Update credit card
View past receipts and invoices
Change billing email
Pause or suspend subscription
Cancel my account
Company and Product Info
Contact support
System requirements and supported browsers
Terms and conditions
Troubleshooting software issues
KnowledgeOwl status page
KnowledgeOwl W-9
Security, privacy, and compliance
Security and reliability
Cookie declaration
Data processing addendum (DPA)
GDPR
Privacy policy
Uptime SLAs
List of Sub-processors
Plans, pricing, and trials
14-day free trial
Extend my trial
Pricing
Plans
Priority Support
Professional Services
Enterprise
User management
What is a user?
Add a user
User login type
Edit users and permissions
User permissions
Custom roles
Available custom role permissions
Reset a user password
What is the difference between an editor and a writer?
Can users share logins?
Content management
Create and organize
Add categories (and sub-categories)
Add a category or sub-category
Choose a category type
Use default categories
Use topic display categories
Use blog style categories
Use custom content categories
Use shared content categories
Add articles
Create from template
Structure Template (Sample)
Category and article actions
Reorder categories or articles
Move categories or articles between levels
Customize category behavior in the table of contents
Manage articles
Manage articles
Categories
Hide a category from navigation
Restrict a category to certain readers
Delete a category and its content
Why is a category not coming up in search?
Why is a category not displaying to readers?
Articles
Article formatting
Display Code
Add Comments to Articles
Adjust Image Width for All Images
Hide PDF for Individual Article
Adjust Line Spacing
Format Numbered Lists
Working with links to other websites
Link to Article
Using H5 and H6 as Standard Formatting
Limit the max characters allowed in comments
Customize nested numbered list styles
Fix Email Article for Articles with Apostrophes
Fix Anchor Links Hidden by Top Navigation
Content creation
Article Widgets
Related Articles Widget
New Articles Widget
Updated Articles Widget
Popular Articles Widget
Share and Link Articles Between Categories and KBs
Share and Sync Categories between Knowledge Bases
Article Table of Contents
Autosave
Related Articles
SCAYT Spell Check
Publishing Status
Restrictions
Versions
Working with links to other websites
Link to Article
New, Updated, and Video Callouts
Full and Short Titles
Home Page
Pages to Recommend On (Contextual Help)
Tags
Modern WYSIWYG Editor
Working with Anchors
Redirect old articles to a new permalink
Topic Articles
Snippets
What is a snippet?
Creating a snippet
Using snippets
Snippet use cases
Homepage
Glossary
Populate the glossary
View the glossary
Provide definitions in articles automatically
Add glossary definitions in articles manually
Customize how glossary terms look
Keep glossary header visible when scrolling
Add search to the glossary page
Glossary FAQs
Files and images
Adding Files and Images
File Upload Errors
Editing and Swapping Files
Obtain a URL to Your File Library File
Adding Images and File Inside of Articles
Adding Links to Download or View PDF Files
Display PDF file in articles
Display Microsoft Office file in articles
Sharing Files from a Restricted Site
Embed videos
Resize video embeds for mobile (responsive design)
Resizing iFrame with 100% Height
Custom Image Captions
Search
Using search
Searching the knowledge base
Autosuggest search
Full text search
Exact match searches
Tag Searches
Configuring search
Pagination
Sorting
Autosuggest
Article blurbs
Search weights
Search testing
Primary search language
Synonyms
Tags versus search phrases
Filter search by categories
How search works
Search basics
Indexing
Stemming
Search relevance scoring
Search FAQs
Why is my category not showing up in search?
How do I add keywords to my article?
Search doesn't work for unhyphenated versions of hyphenated words.
Knowledge base administration
Adding and editing knowledge bases
Creating an additional knowledge base
Copy a knowledge base
Delete a knowledge base
Getting feedback
Ratings
Comments
Comment restrictions and permissions
Comment security and moderation
Commenter icons / images / avatars
Comments pending approval
Contact form
Contact form overview
Import content
Import from Zendesk
Import from Help Scout
Import from Freshdesk
Import using the API
Import from another platform
Testing imports
Exporting content
PDFs
Individual article PDFs
Standard PDF export (Full PDF Download)
Custom PDF exports
PDF Watermarks and Passwords
Display content only in PDFs
Snippet to force page breaks in PDFs
Prevent Page Breaks in PDF Table Rows
Display clickable links in PDFs
HTML Zip backup
Settings
General settings
Localizing your knowledge base to your timezone
Customize your table of contents
Domain settings
Customising your domain
Configuring reCAPTCHA
New
Table of contents & organization
Add Home Button to your Table of Contents
Add contact us link to table of contents
Open Categories by Default
Reader management
What's the difference between a user and a reader?
Create a reader
Create a group
Display conditional content based on reader logins
Test access based on reader roles
Set up general reader settings
Set up self-administered reader options
Set up password management for readers
Allow reader signups
Auto-assign groups by email rules
SEO guide
Get started
Best practices
KnowledgeOwl SEO features
Promote your knowledge base
Make your knowledge base public
Generate your sitemap
Optimize your homepage
Custom title tags and meta descriptions
Public Sitemaps and SEO
Duplicate content
Hide from search engines
Measure SEO performance
Google Search Console
Reporting
Your Knowledge Base at a Glance
Article Ratings Report
Set Up Google Analytics Site Search and Page-Specific Traffic
Popular Articles Report
Published Articles with 0 Views
Searches with no Results
Set Up Google Analytics
Contact Form Activity
Pages Searched using the Widget
Recommended Article Weights
Security
Security Setting
Create a public knowledge base
Secure Knowledge Base Links
Create a public knowledge base with some private content
Create a private knowledge base
Create a private knowledge base with different content for different readers
Restrict Content to Logged In Readers
Use secure links (SSL/HTTPS )
Allow Google log in for readers
Allow readers to log in using SSO
Style
Customize style or layout using HTML/CSS
How do I change the background image on my home page?
Theme Builder
Change or Upload Your Logo
Customize Contact Form Link
Favicons
Logos
Changing Knowledge Base Favicons
Breadcrumbs
Remove Home Page Title
Custom Colors
Change the Width When the Table of Contents Collapses
Custom Fonts
Different Logos for Different Reader Groups
Themes
Styles in Internet Explorer 8
Layouts
Access to the Header via Custom Head
Set your footer copyright to automatically update
Integrations
Ticketing Systems
Create Freshdesk Tickets
Create Help Scout Conversations
Create Kayako Tickets
Create Tickets from Customers in your Help Desk or CRM
Create Zendesk Tickets
Install Zendesk App
Chat and Messaging Tools
Embed Olark Chat Widget
KnowledgeOwl Web Widget
How the widget works
Installation
Using the Widget for Contextual Help: Pages to Recommend On
Widget Authentication with Oauth2
Using the Widget on Single Page Applications
Miscellaneous
Use Google Custom Search Engine in KnowledgeOwl
Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
Integrate KnowledgeOwl into your Web Site or Application
Subscriptions
Using subscriptions
How subscriptions work
Subscribing to a category
Unsubscribing from a category
Configuring subscriptions
Requirements for enabling subscriptions
Configure SMTP for subscriptions
Configure subscription notification schedule and email subject
Configure public subscriptions
Enable subscriptions
Add Subscribe option to a custom content category
Style the Subscribe button differently
Force readers to subscribe using their reader account email address
Developer documentation
API
API Overview
Webhooks
Articles Endpoint
List Articles
Get Article
Create an Article
Suggest articles (API)
Article Version Endpoint
Article Comment Endpoint
List Comments
Readers Endpoint
Reader Endpoint
List Readers
Reader Group Endpoint
List Reader Groups
Objects
Article
Article Version Object
Category
Comment
File
Reader
Reader Group
Tag
Examples
Create a Category
Get a List of Articles Based on a Word in the URL
Pull and update article HTML
Upload File to the Library
Single sign-on (SSO)
Single Sign-on (SSO) Overview
SSO FAQs
SSO instructions
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Remote authentication
Salesforce SSO
Handy scripts
Hide Related Articles when there are none
Hide Related Articles when there is only one or less
Change your search bar placeholder
Make the PDF icon prettier
Display a back to top icon when scrolling
Setup a JavaScript redirect
Customize contact form subject line
Customize the search "No Results" message
Webhooks
Using Webhooks with Slack
Advanced styles
Default HTML
Default Home Page Article HTML
Default Home Page HTML
Default Body HTML
Default Top Navigation HTML
Default Article HTML
Default Login HTML
Default 404 Page HTML
Default Restricted Access Page HTML
Default Right Column HTML
Merge Codes
Article
Homepage
Reader
HTML Template
Code Snippets
API calls in snippets
Create a Table of Contents for an Article
Split up article content into tabs
Click to zoom / enlarge images
Create a custom home page articles widget
Only Play GIFs While Hovering
Create expanding/collapsing sections in an article
Home
Developer documentation
Subscribe
Single sign-on (SSO)
Allow readers to easily and securely log in using an existing set of credentials.
Articles
Single Sign-on (SSO) Overview
KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
SSO FAQs
Answers to the most common questions about SSO.
SSO instructions
(7)
Configure SAML SSO (generic instructions)
Configure SSO using Active Directory Federation Services (ADFS)
Configure SSO using Azure Active Directory (Azure AD)
Configure SAML SSO in KnowledgeOwl
Configure SSO using G Suite (formerly Google Apps)
Configure SSO using remote authentication (log in readers via a 3rd party website or application)
Configure SSO using Salesforce
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