Tags are displayed in search to give the reader additional context as to what the article is about and what it relates to. A reader can click on a tag to navigate to a list of all articles with that tag.
Sample search results with tags displayed
Selecting a tag performs a special operation in the search to return a list of all articles with the same tag. You can do the same thing by putting a colon in front of the tag name in the search bar, like this:
Refer to Tag searches for more information on how tag search works.
Don't want a tag to show up in search results?
Set it to be hidden from readers! Refer to Hide tags from Search Results for more information.
Listing articles by tag
If you like, you could get really fancy and create a link that lists all articles with a certain tag. This can be useful for directing your readers to a specific list of resources.
The fastest way to do this is to perform a tag search for the tag, copy the URL of the search results, and use that.
But you can also construct the link yourself using this format:
/{rootpath}/search?phrase=:{tag}Replace {rootpath} with the rootpath of your knowledge base: help, home, or docs.
Replace {tag} with your tag name. If your tag has spaces in it, replace the spaces with %20.
For example, this link will search for the "third-party customization" tag referenced in the above screenshots:
https://support.knowledgeowl.com/help/search?phrase=:third-party%20customization
