Your knowledge base supports two types of searches for your readers:
- Keyword: What we probably think of as "standard" search. Enter a word or phrase and search for it.
- Tag: Use a colon and select from tags in your knowledge base. Tags that are Hidden from Search Results won't show or be searchable.
Both types of search support an Autosuggest search as you type. Once you hit Enter or select the search icon, the full search results page displays a more detailed and thorough search result list.
Learn more about each search type in the resources below.
Differences between the search types
The table below shows a more detailed breakdown of how the two searches compare:
| Feature | Keyword search | Tag search |
|---|---|---|
| How to begin search | Enter a word or phrase in the search box. | Enter a colon followed by part or all of a tag name. |
| Fields searched | All Search fields | Article Tags field only |
| Search results order | Based on your Search field weights | Based on whether the tag is assigned |
| Autosuggest behavior | Suggests articles based on the Autosuggest search Search fields matches. Once a reader selects an article, that article opens. | Suggests available tags once the reader types :. Once a reader selects a tag, the full search results page opens to display all articles with that tag. |
| Sample full search results | https://support.knowledgeowl.com/help/search?phrase=owl&Search= | https://support.knowledgeowl.com/help/search?phrase=:synced%20content |
| How to perform an exact match search | Turn a keyword into an exact match search by placing your word or phrase in "quotes". For example: https://support.knowledgeowl.com/help/search?phrase=%22it%27s+owl+good%22&s=rel | N/A. Tag searches always search the exact tag name. |
