Sometimes you have that one article that feels like it should live in a couple different categories. Or maybe you want to share it with two different reader groups. If you need the same content to live in multiple places, consider using synced articles. Synced articles keep the article body synchronized without any extra manual work on your part. No more having to remember where that other duplicate article is and update it manually!
When you create a synced article, the original or source article is considered the parent article. Any articles created afterward using the Share content from an existing article option are considered child articles.
You can create synced articles:
- Within different categories of a single knowledge base
- Between 2+ knowledge bases (individually, or you can set up Synced categories to sync entire categories and all their articles)
Edit content in either the parent or any children and it will automatically update all the other synced articles in the parent/child relationship.
This can be a great way to have the same content appear in different categories or shared with different reader groups without having to manually update the content. Create your synced articles and they'll all automatically stay in sync!
Get started with synced articles
Learn more about How synced articles work or follow instructions to Use synced articles.