Synced articles

Learn how synced articles work to show the same, synchronized content in multiple categories.

Learn the technical nitty-gritty details of how synced articles work.

Learn what information is shared and automatically synced between synced articles. And what isn't.

Learn how to identify synced articles and whether they're the child or parent in three ways: through the article editor, a Manage CSV export, or an API call.

Learn how versions are stored and displayed in synced child articles.

Learn how to stop syncing content between a child and parent article.

Learn how to change an existing standalone article to be a synced child article.

Shared content articles are excluded from search results by default. Follow these instructions to include them in search.

The messages for shared child content articles include the article name and the knowledge base name. This works great if your parent and child are in different knowledge bases; but what if you have multiple children in the same knowledge base, and t...

Shared content is created as a one-time copy in knowledge base copies; learn how to identify and re-create the full shared content in your copied knowledge base.