Once you've configured and saved your widget settings, add the widget embed code into your website or web-based application:
- Go to KB settings > Widget.
- Copy the code in the Widget Embed Code section.
- Paste that embed code before the closing
</body>tag in your website or application.
Depending on your configuration and requirements, you may need to perform additional setup steps, such as:
- If your knowledge base requires authentication, review whether you need to authenticate your widget and configure Oauth2 authentication or JWT authentication.
- If your knowledge base uses a private domain and is publicly available, make sure your Contact Form has the box checked to Use spam protection on ticket submissions to prevent spam and potential DDoS attacks. Refer to Protect Widget 2.0 Contact Form with reCAPTCHA for more information.
- If you're using the widget within a single page application, refer to Using Widget 2.0 on Single Page Applications.
- If your URLs contain IDs, figure out if you can use the built-in
{id}variable (for numeric and 24-digit hexadecimal IDs) or if you need to write your own Regex Replace URLs regex and use the{custom}variable instead. See Widget Admin Settings for more information. - Refer to Advanced widget configuration & methods for additional methods you can use to further control the widget opening behavior, such as opening to specific articles or categories, opening to a specific tab, and more.
