Contact Form

Help your readers contact you or open tickets from your knowledge base.

Articles

Contact form overview
KnowledgeOwl's Contact Form gives your readers a way to email you or submit a ticket to your existing ticketing system. The contact form is not meant to replace your current ticketing system. It is designed to add some power to it. With the Kn...
Customize Contact Form Link
Using the contact form? You can customize the Contact Us link in the navigation header with some quick tweaks to your styles. Go to Settings > Style > Custom HTML > Top Navigation to find the existing Contact Us link merge code. ...
What data is collected in the Contact Form?
The Contact Form can track: Data that your reader explicitly adds into it Metadata about your reader's browser, location, etc. Data from your reader When a reader fills out the Contact Form, they'll include: The subject of their requ...
Create Tickets from Customers in your Help Desk or CRM
You can set up your contact form to send as a email from your customer's email address to create a ticket or conversation from them in your help desk or CRM. Go to Knowledge Base > Contact Form . Check the box next to Enable Contact Fo...
Create Zendesk Tickets
You can set up your contact form and embedded contact widget to automatically create tickets in your Zendesk account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private comment....
Create Freshdesk Tickets
You can set up your contact form and embedded contact widget to automatically create tickets in your Freshdesk account. The contact form will then create a Freshdesk ticket via the API as your specified user. To set this up, you'll need this in...
Bypass contact form self-serve
Our full contact form template directs your readers to a self-serve search like this: Sample Contact Form self-serve prompt Readers can search the topic they want help with, and the form will return a list of possible resources. Sample...
Open the contact form with certain details filled in
The contact form generally opens with most fields empty. If you require readers to login, the reader's name and email address will be automatically filled in, but otherwise, all fields are empty. But what if you'd like to be able to insert ...
Add template text to the start or end of the contact form's subject
Sometimes you might want to add something to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk. This text is added to the beginning or end of the subject line after a reader clicks ...
Install Zendesk App
Install the app from the Zendesk Marketplace .  To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based ...