Contact Form

Use your knowledge base's built-in Contact Form to allow your readers to email you or create tickets in your helpdesk ticketing system.

The Contact Form can track data your reader enters as well as metadata about their browser, IP address, and operating system.

Set up the Contact Form to automatically email or create tickets when a reader reaches out.

Learn how to set up the Contact form to create tickets in Zendesk.

Learn how to set up your Contact Form to create tickets in Freshdesk.

Customize the wording in your Contact Form using the Customize Text tool and the Contact Form Text settings.

Don't like the default "Contact Us" label used in your top navigation? Use the Customize Text tool to change it.

Learn how to identify and resolve contact form submission email issues.

Learn how to add custom fields to your contact form.

Use these steps to skip the contact form's initial search and self-serve prompts and take your readers straight to the final form to submit it.

Use URL paramaters to prepopulate certain fields in the contact form, making it faster and easier for your readers to submit the form!

Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

Follow these instructions to remove the error for site owner: invalid domain for site key from your contact form.