Integrations

Integrate KnowledgeOwl with other tools

Articles

Widget Installation
To install the widget in your site or application, you will need to have access to make updates to the HTML code. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to  Settings > Widget . Scroll ...
Integrate KnowledgeOwl into your Web Site or Application
KnowledgeOwl is very customizable and can be integrated into a website or application in a variety of ways depending on your needs. Here are a few:   Easy: The easiest way to integrate KnowledgeOwl in a site or application is to create...
Configure Single Sign On Integration with Salesforce
Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge b...
Embed Olark Chat Widget
Go to Settings > Installation in your Olark account. Copy the Olark code onto your clipboard. Go to Settings > Style > Custom HTML > Body in your KnowledgeOwl account. Paste the code at the very bottom. ...
Salesforce SSO
Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge b...
Zendesk App for Agents
The Zendesk App is currently unavailable while we are migrating to the v2 version of the Zendesk Apps framework. Current installations will continue to work and can be updated as needed. Contact us to be notified when the app is available &nda...
Create Zendesk Tickets
You can set up your contact form and embedded contact widget to automatically create tickets in your Zendesk account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private comment....
Set Up Google Analytics in Your Knowledge Base
Are you interested in the where your knowledge base users are coming from? Want to know which articles are most popular? Would you like to better understand what search terms users are entering to search your knowledge base? Google Analytics is a ...
Create Help Scout Conversations
You can set up your contact form and embedded contact widget to automatically create tickets in your Help Scout mailbox. The contact form will then create ticket via the API. Go to Knowledge Base > Contact Form. Click Enable Con...
Create Freshdesk Tickets
You can set up your contact form and embedded contact widget to automatically create tickets in your Freshdesk account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private commen...
Create Kayako Tickets
You can set up your contact form and embedded contact widget to automatically create tickets in your Kayako account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private comment. ...
Use Google Custom Search Engine in KnowledgeOwl
Why don't you Google that… Google is synonymous with search nowadays—and for good reason! If basic keyword search does not consistently return the information your users are looking for, Google's Custom Search Engine ma...
Install Zendesk App
The Zendesk App is currently unavailable while we are migrating to the v2 version of the Zendesk Apps framework. Current installations will continue to work and can be updated as needed. Contact us to be notified when the app is available &nda...
Widget Authentication with Oauth2
If your site is restricted behind reader logins or one of the other security options we offer, you can enable the "Secure widget access using Oauth2" option on the widget settings page to give your readers access to your content inside of ...
Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
Looking for a way to generate content quickly? Using SurveyGizmo's HTTP Connect action you can take content from a survey response and push it straight to KnowledgeOwl to create a new article! There are a million ways you can use this sim...