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  • Release notes
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  • Status page
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  • Home
  • Glossary
  • Write your docs
    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categories
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude category
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why isn't my category showing up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a new article from scratch
        • Article templates
        • Structure template (sample)
        • Copy an existing article
        • Share articles between categories and knowledge bases
        • Generate article from title
        • URL redirect article
      • Edit an article
        • Add images and files to articles
        • Edit and update files in articles
        • Working with links to other websites
        • Use action links with # or javascript:void(0)
        • Edit permalinks
        • Add anchors within articles
        • Add code samples
        • Add banners and thumbnails
        • URL redirect article
        • Editor keyboard shortcuts
        • Autosave
        • Modern WYSIWYG editor vs legacy editor
        • SCAYT Spell Check
        • Sharing "draft" articles
      • Reuse, link, and recommend articles
        • Share articles between categories and knowledge bases
        • Topic articles
        • Related articles section
        • Use Widget 2.0 for Contextual Help: Recommend on Pages
        • Link to article or category
      • Article settings
        • Full and short titles
        • Internal note
        • Internal title
        • Publishing status
        • Published date
        • Schedule an article to be published
        • Schedule an article to be archived
        • Edit or remove an article's scheduled publication or archival
        • Article callouts (New, Updated, and Video)
        • Display Settings
        • Automatically redirect when you update an article's URL
        • Redirect old articles to a new permalink
        • Search phrases
      • Versioning and history
        • Versions
          • Overview
            • What is a version?
            • Benefits of using versions
            • Use cases for versions
            • Are revisions stored for versions?
          • How to use versions
            • Open and edit versions
            • Create a version
            • Activate a version
            • Delete a version
          • Version notes
            • What are version notes?
            • View version notes
            • Edit version notes
          • Version sharing/review process
            • Article in-app version review process
            • Version review process for readers
            • In-app version review process, custom content categories
          • Version PDFs
            • Generate a version PDF
            • Change the version PDFs' format or text
        • Revisions
          • What is a revision?
          • Use cases for revisions
          • View revisions and revision history
          • Compare revisions
          • Recover a revision
          • Delete a revision
          • Are revisions stored for versions?
      • Reorder and move articles
        • Reorder articles
        • Move articles between levels
      • Delete and recover articles
        • Delete an article
        • Delete articles in bulk in Manage
        • Recover a deleted article
        • Recover multiple deleted articles
      • Change article styles (layout, lists, and other tricks)
      • Files and images
        • Who can access the files and images in my knowledge base?
        • File size limits
        • Find a file's URL
        • Add images to articles
          • Add images to articles: Modern Editor
          • Add images to articles: Legacy Editor
          • Add alternative text to images
          • Custom image captions
          • Adjust image width for all images
          • Display images side-by-side
          • Add files and images directly in File Library
          • Edit and update files in the Files library
          • Image upload errors
          • Why are some screenshots blurry?
          • Image best practices
            • Intro
            • File types for screenshots/larger images
            • File types for icons
            • Resizing images
            • Accessible images
            • Gif and animation usage
            • Create consistent screenshots
        • Add videos to articles
          • Add videos to your articles
          • Wistia video embeds
          • Add videos in bulk
          • Video upload errors
          • Edit and update videos
        • Add other files to articles
          • Add files to articles: Modern Editor
          • Add files to articles: Legacy Editor
          • Display PDF file in articles
          • Embed Google Drive files in articles
          • Display Microsoft Office OneDrive files in articles
          • Display Microsoft Office file in articles
          • Add files in bulk
          • Edit and update files
          • File upload errors
        • File Library: Manage images and files
          • Introduction to the File Library
          • List View
          • Which File Library view should I use?
          • Add files and images directly in File Library
          • Edit and update files in the Files library
          • Find a file's URL
          • File references
          • Restoring deleted files
          • Purge and fully remove files
          • Manage files with file labels
          • Use labels as filters
          • Who can access the files stored in my knowledge base?
      • Tags
        • What are tags?
        • Create a tag
        • Edit a tag
        • Delete tags
        • Add an existing tag to an article
        • Remove a tag from an article
        • Tags in searches
        • Hide tags from Search Results
        • Merge tags
        • What does merging tags do?
        • Tags usage report
      • File Labels
        • What are file labels?
        • Create a file label
        • Edit a file label
        • Delete a file label
        • Add an existing label to a file
        • Remove a label from a file
        • Merge labels
        • What does merging labels do?
        • Use labels as filters
      • Snippets
        • What is a snippet?
        • Snippets library
        • Create a snippet
        • Snippet references
        • Copy existing snippet
        • Add snippets in content
        • Undo changes to a snippet
        • Snippet use cases
        • Snippet best practices
      • Shared & synced content
        • Synced content overview
        • Shared content articles
        • Sync behavior in shared content categories
        • Why isn't my shared content article showing in search results?
        • How can I tell multiple shared child articles apart?
        • Synced content in copied knowledge base
        • Synced knowledge base
      • Import content
        • Import from Confluence
        • Import from Zendesk
        • Import from Freshdesk
        • Import with the API
        • Testing imports
        • Import best practices
        • Import from WordNew
      • Create REST API documentation
        • REST API documentation in KnowledgeOwl
        • Prerequisites
        • Create your API documentation
        • Custom styles
        • Limitation: content security policy header
        • Understand Redoc's standalone API docs
        • Next steps
      • Generate content
        • Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl
    • Look and feel
      • Homepage look and feel
        • Homepage overview
        • Change the homepage welcome text
        • Add a background image to my homepage
        • Change the background image on my homepage
        • Remove the homepage welcome text
        • Change the color of the homepage welcome text
        • Add category icons to your homepage category panels
        • Article Lists
        • New Articles list
        • Updated Articles list
        • Popular Articles list
        • Recent Articles list
        • Remove article lists from your homepage
        • Create a custom homepage articles list
        • Add a custom banner with built-in div styles
        • Add a custom icon and header link on your homepage
      • Overall look and feel
        • Style your overall theme
          • Access the theme builder
          • Choose your colors
          • Color picker: Which colors control which parts of my theme?
          • Choose your font
          • Use a custom font
          • Choose your logo
          • Choose your theme
          • Use the new Support theme
          • Choose your layout
          • Change your favicon
          • Choose your table of contents behavior
          • Set your knowledge base time zone, date, and language
          • Customize style or layout with HTML/CSS
          • Add a link to the upper right (top navigation)
          • Undo changes to Customize > Style
          • Breadcrumbs
          • Access to the header via Custom Head
          • Reset your theme
          • Copy a knowledge base's theme
        • Configure default behavior
          • Basic settings
          • Domain settings
          • Website settings
          • Article editor settings
        • How to use your own domain
          • Private domain overview
          • Create a CNAME record on your DNS
          • Add a private domain
          • Set up your SSL cert
          • Make all requests use your new private domain
          • Add reCAPTCHA
          • SSL cert troubleshooting: CNAME record has not fully synced
          • SSL cert troubleshooting: CAA policy does not allow
          • Update your private domain
        • Other overall look and feel customizations
          • Add Fancybox to click to zoom/enlarge images
            • About Fancybox
            • Installation
            • Style images
            • Change toolbar
            • Specific images only
            • Skip images
            • Upgrade
          • Remove "Made with KnowledgeOwl" statement from footer
          • Change Alert div icon or colors
          • Display a back to top icon when scrolling
          • Only play GIFs while hovering
          • Use different logos for different reader groups
          • Set your footer copyright year to automatically update
          • Fix anchor links hidden by top navigation
      • Article look and feel
        • Use your own syntax highlighter for code blocks
        • Create an article table of contents (TOC) from headers
        • Create expanding/collapsing sections in an article
        • Adjust line spacing
        • Format numbered list spacing and borders
        • Customize nested numbered list styles
        • Use thumbnails and banner images
        • Update your article actions merge code
        • Remove the PDF, print, or email icon from all articles
        • Fix for article editor removing a script
        • Fix email article for articles with apostrophes
        • Make the PDF icon prettier
        • Conditional content based on tags
        • Style your table footer
      • Category look and feel
        • Icon panels styles
        • Topic display: Hide category description
        • Topic display: Style your tabs
        • Icon panels: Change panel background color/category title color
        • Topic display: Change Quick Links style and/or add header
      • Table of contents & organization
        • Display categories open by default
        • Add or remove Home link in table of contents
        • Add search bar to table of contents
        • Add glossary link to table of contents
        • Add a link to the full PDF download to table of contents
        • Add contact us link to table of contents
        • Change the icons used in the table of contents
        • Change the slideout Table of Contents' width (Minimalist Theme)
        • Hide the table of contents
      • Search look and feel
        • Change your search bar placeholder
        • Customize the search "No Results" message
        • Hide tags from Search Results
        • Style the glossary term callouts in search results
      • PDF look and feel
        • Add page numbers to PDFs
        • Display content only in PDFs
        • Snippet to force page breaks in PDFs
        • Prevent Page Breaks in PDF Table Rows
        • Display full URL of links in PDFs
      • Glossary look and feel
        • Customize how highlighted glossary terms and definitions look
        • Keep glossary header visible when scrolling
        • Style the letters at the top of the glossary
        • Add search to the glossary page
        • Style the glossary snippet search results
        • Add a print icon to the Glossary page
      • Default HTML and CSS
        • Default HTML
          • Default Homepage HTML
          • Default Body HTML
          • Default Top Navigation HTML
          • Default Article HTML
          • Default Article Version HTML
          • Default Login HTML
          • Default Manage Reader Subscriptions HTML
          • Default 404 Error Page HTML
          • Default Restricted Access Page HTML
          • Default Right Column HTML
          • Default Homepage Article HTML (deprecated)
        • Default Custom CSS
        • Customize default text
          • Overview
          • Add or edit your own text string
          • Reset a customized text string
          • Section breakdown: Search
          • Section breakdown: Table of Contents
          • Section breakdown: Top Navigation
          • Section breakdown: Reader Login
          • Section breakdown: Article
          • Section breakdown: Miscellaneous
          • Section breakdown: Required Reading
          • Section breakdown: Article Lists
          • Section breakdown: Contact Form
          • Update Style Settings with Customize Text merge code
          • Update Homepage with Customize Text merge code
        • Merge codes
          • What are merge codes?
          • KB Merge Codes
          • Article
          • Homepage
          • Reader
          • Body
          • PDF Merge Codes
          • Custom content category merge codes
          • Other
      • Features
        • Related Articles
          • Feature overview
            • How it works
            • Where do Related Articles show up?
            • Do deleted or archived articles show in Related Articles?
            • Use automatic Related Articles
            • Manually suggest Related Articles
            • Use both manual and automatic Related Articles
          • Set up Related Articles
            • Turn on automatic Related Article suggestions
            • Backward suggest Related Articles
            • Set the number of Related Articles to automatically display
            • Turn off automatically suggested Related Articles
            • Display Related Articles only in specific articles
            • Readd the Related Articles section to my articles
            • Hide Related Articles section from a specific article
            • Hide Related Articles when there are none
            • Hide Related Articles when there is only one or less
          • Add and remove Related Articles
            • Add Related Articles
            • Reorder or remove Related Articles
        • Contact Form
          • Contact form overview
            • What data is collected in the Contact Form?
          • Set up your contact form
            • Set up contact form to send emails to one or more addresses
            • Custom fields
            • Integrate contact form with Zendesk
            • Integrate contact form with Freshdesk
            • Update wording in the Contact Form
            • Customize Contact Form link
            • Contact form submission email delivery issues
          • Advanced setup
            • Bypass contact form self-serve
            • Open the contact form with certain details filled in
            • Add template text to the start or end of the contact form's subject
            • Fix error for site owner on Contact Form
        • Manage articles
          • Manage articles feature overview
            • Use Manage filters
              • Use standard Manage filters
              • Create a custom Manage filter
              • Edit a custom Manage filter
              • Included Tags vs. Excluded Tags
              • Delete a custom Manage filter
            • Bulk edit articles
              • Bulk edit articles in Manage
              • Bulk activate "ready for review" versions
              • Bulk edit articles to make them required reading
              • Archive articles in bulk in Manage
              • Delete articles in bulk in Manage
              • How do bulk edits, archives, and deletes work?
            • Export Manage articles to CSV
              • When to use the CSV export
              • Generate your CSV export
              • CSV export tips and tricks
          • Ratings
            • Ratings feature overview
              • Set up ratings
                • Enable ratings
                • Change the location of the Ratings section
                • Add ratings to individual articles
                • Disable ratings
                • Add ratings to all articles
              • Ratings reports and resets
                • Ratings reporting
                • Reset article ratings
            • Article favorites
              • Feature overview
                • Set up favorites
                  • Turn on favorites
                  • Display favorites in the table of contents
                  • Display favorites outside the table of contents
                  • Change the favorites star icon
                  • Change how many favorites are displayed in the Current reader's favorites article list
                  • Add a top navigation link to the Favorite Articles page
                  • Fix missing favorites icon
                • Add and access favorite articles
                  • Add an article to your favorites
                  • Remove an article from your favorites
                  • Reorder your favorites
                  • Access your favorite articles
              • Comments
                • Change your commenter icon or avatar
                • Comments feature overview
                  • Set up comments
                    • Comments configuration overview
                    • Change comments placeholder, prompt, or button text
                    • Set who can submit and view comments
                    • Get emails when comments are submitted
                    • Comment spam protection and security
                    • Limit the max characters allowed in comments
                    • Turn off comments in your knowledge base
                  • Moderate and approve comments
                  • Glossary
                    • Glossary feature overview
                      • Add terms to your Glossary
                        • Glossary formatting
                        • Add a new glossary term
                        • Import glossary terms
                        • When should I use display titles?
                        • Troubleshooting glossary term imports
                      • Set up Glossary
                        • Add or remove glossary link in table of contents
                        • Add glossary terms to your search results
                        • Add the glossary page to your search results
                        • Rename the glossary
                        • Glossary setup FAQs
                        • View the glossary
                      • Add Glossary definitions in articles
                        • Add glossary definitions in articles manually
                        • Automatically highlight definitions in articles
                        • When one glossary term contains another glossary term
                      • Style Glossary terms and definitions
                      • Broken link checker & report
                        • Overview
                        • Generating a Broken Links Report
                        • Additional content options
                        • Exclude codes
                        • Which codes should I worry about?
                        • How to read the Broken Links Report
                        • What content is checked
                        • What is not checked
                        • Tips & tricks for broken links
                        • Who can run the Broken Links Report?
                      • Advanced search
                        • Advanced search feature overview
                          •  Advanced Search video walkthrough
                        • Run Advanced searches
                          • Run an Advanced search
                          • Exact matches searches
                          • Regex pattern searches
                        • Review Advanced search results
                          • Advanced search Results table
                          • Advanced search CSV download
                      • Subscriptions
                        • How to use subscriptions
                          • How subscriptions work
                          • Subscribe to a category
                          • Unsubscribe from a category
                          • Trigger/retrigger subscriptions
                        • Configure subscriptions
                          • Requirements to turn on subscriptions
                          • Set the subscription notification schedule and email subject
                          • Set up SMTP for subscriptions
                          • Set up public subscriptions
                          • Enable subscriptions
                          • Add Subscribe button to topic and custom content categories
                          • Style the Subscribe button differently
                          • Force readers to subscribe with their reader account email address
                      • Contextual Help Widget (2.0)
                        • Widget 2.0 overview
                        • Modern Widget vs. Widget 2.0 Comparison
                        • Transition checklist: from Modern Widget to Widget 2.0
                        • Widget configuration & installation
                          • Widget Settings section
                          • Widget Admin Settings
                          • Widget Customize Text section
                          • Widget Contact Form section
                          • Custom Widget Styles
                          • Custom Widget Javascript
                          • Add spam protection to Widget 2.0 Contact Tab
                          • Open widget to a specific article or category
                          • Use Widget 2.0 for Contextual Help: Recommend on Pages
                          • Hide one of the Widget 2.0 tabs
                          • Widget 2.0 installation
                        • Widget authentication
                          • Widget authentication--when and how to use it
                          • Widget 2.0 JWT authentication
                          • Widget 2.0 OAuth2 authentication
                        • Advanced widget configuration & methods
                          • Open widget to specific tab
                          • Use Widget 2.0 on Single Page Applications
                          • Prepopulate Widget 2.0 Contact Form fields
                          • Advanced option: add the widget in your own div wrapper
                          • Widget methods and functions dictionary
                      • Required Reading
                        • Overview
                        • Enable and configure Required Reading
                          • Enable Required Reading
                          • Add the Required Reading flag to your article template
                          • Add the Required Reading flag to your Right Column template
                          • Add the Acknowledgements section to your article template
                          • Change the Required Reading text
                          • Add a Required Reading link to Table of Contents
                          • Add a Required Reading article list to your homepage
                        • Make individual articles required
                        • Access the Required Reading page
                        • Bulk edit articles to make them required reading
                        • Retrigger the same article for new acknowledgement
                        • Remove requirement or start date
                      • SMTP
                        • SMTP feature overview
                          • Create an SMTP service
                            • Create a new SMTP service: Basic authentication
                            • Gmail for two-factor authentication
                            • Create a new SMTP service: Microsoft OAuth2
                            • Create a new SMTP service: Unauthenticated
                        • PDFs
                          • PDF overview
                          • Individual article PDFs
                          • Standard PDF export (Full PDF Download)
                          • Custom PDF exports
                          • Styling PDFs
                          • Hyperlinks in PDFs
                          • PDF Watermarks and Passwords
                        • HTML Zip export
                          • Overview
                          • Generate an HTML Zip export
                          • HTML export of categories with question marks in the title
                        • SEO guide
                          • Get started
                          • Best practices
                          • KnowledgeOwl SEO features
                          • Promote your knowledge base
                          • Make your knowledge base public
                          • Generate your sitemap
                          • Optimize your homepage
                          • Custom title tags and meta descriptions
                          • Public Sitemaps and SEO
                          • Duplicate content
                          • Hide from search engines
                          • Measure SEO performance
                          • Google Search Console
                        • Modern & Legacy Contextual Help Widget (deprecated)
                          • How the widget works
                          • Installation
                          • Use the Modern Widget for Contextual Help: Recommend on Pages
                          • Modern Slideout Widget Authentication with OAuth2
                          • Use the Modern Slideout Widget on Single Page Applications
                          • Modern Widget + Zendesk Contact Form fix email address dropdown
                          • Deprecation of Modern & Legacy widget
                        • Linus Assist
                          • What is Linus Assist?
                          • Enable Linus Assist
                          • Generate your first article
                          • Generate new article from title
                          • Article title prompts for Linus Assist
                          • Generate content for an existing article
                          • Add your own OpenAI API key to Linus Assist
                          • Interruption to Linus Assist
                      • Search
                        • Search feature overview
                          • Set up search
                            • General search settings
                              • General settings overview
                              • Pagination
                              • Sorting
                              • Filter by category
                              • Exclude category
                              • Shared content articles
                              • Article blurbs
                              • Glossary term callouts
                              • Glossary page
                              • Language
                            • Change search text and styles
                              • Fine tuning search
                                • Fine tuning search overview
                                • Autosuggest behavior
                                • Fuzzy search
                                • Search fields
                                • Search field weights
                                • Preview field weight changes
                              • Synonyms
                                • Intro to synonyms
                                • Create a synonym
                                • Edit a synonym
                                • Delete a synonym
                              • Large PDFs
                            • Search your knowledge base
                              • Keyword search
                                • Keyword search overview
                                • Autosuggest search
                                • Full search results
                                • Exact match searches
                                • Autosuggest versus full text search
                              • Tag search
                                • Tag search overview
                                • Tag search case sensitivity
                                • Save a tag search
                                • Tags versus search phrases
                            • Optimize search
                              • Optimize search intro
                              • Use search settings
                              • Use indexed fields well
                              • Use search field weights
                              • Use search phrases
                              • Use synonyms
                              • Use Searches with no results
                            • Run a search reindex
                              • Run a required search reindex
                              • Run an optional search reindex
                              • Delayed reindex
                            • Search FAQs
                              • Why isn't my category showing up in search results?
                              • How do I add keywords to my article?
                              • Why doesn't search work for unhyphenated versions of hyphenated words?
                              • Can I exclude an entire category--and all its articles--from search?
                              • Why doesn't my shared content article show in search results?
                              • Use Google Custom Search Engine in KnowledgeOwl
                            • How search works: advanced
                              • Search basics
                              • Indexing
                              • Stemming
                              • Search relevance scoring
                          • Reporting
                            • Reporting Dashboard
                              • Overview
                              • Your Knowledge Base at a Glance
                              • Article Ratings Report
                              • Popular Articles Report
                              • Published Articles with 0 Views
                              • Searches with no Results
                              • Reset article views in the Popular Articles report
                            • Contact form reporting
                              • Overview
                              • Contact Form Activity
                              • Search Activity
                              • Export searches to CSV
                              • Page Breakdown
                            • Widget reporting
                              • Widget reporting overview
                              • Articles Viewed from Remote Pages
                              • Recommended Article Weights
                            • Comments reporting
                              • Overview
                              • View comments pending approval
                              • Approve or delete comments
                              • Who can view, approve, and delete comments?
                              • What happens when I delete a comment?
                              • Create a CSV export of your Comments reportNew
                            • Required Reading reporting
                              • Required Reading reporting overview
                              • Reading the Required Reading report
                            • Analytics
                              • Set up third-party analytics
                              • Search term analytics
                              • Reader-specific analytics
                          • Security and permissions
                            • KB visibility and access
                              • Create a public knowledge base
                              • Create a public knowledge base with some private content
                              • Create a private knowledge base
                              • Create a private knowledge base with different content for different readers
                              • Restrict content to logged in readers
                              • Restrict by IP address, shared passwords, reader logins, or a combination
                              • Convert a private knowledge base to mixed public and private
                            • Advanced security options
                              • Requiring login to view files/images
                              • Spam protection
                              • HTTP response headers
                              • Basic authentication
                              • Change authentication type for image / file security
                            • Author management
                              • Authors
                                • What is an author?
                                • Author permissions
                                • Add an author
                                • Edit authors and permissions
                                • Reset an author password
                                • Author login type
                                • Default author roles
                                • Export a list of authors
                                • Delete an author
                                • What happens when I delete an author?
                                • Can authors share logins?
                                • Can multiple authors work on the same article?
                                • Author email delivery issues
                                • Why is this email address saying it's on a suppression list?
                              • Author Teams
                                • What are author teams?
                                • Create author teams
                                • Change the order of author teams
                                • Restrict content to author teams
                                • Inherited author team restrictions
                                • Remove author team restrictions
                              • Author roles & custom roles
                                • Default author roles
                                • Custom author roles
                                • Available custom role permissions
                            • Reader management
                              • Readers and reader filters
                                • Readers overview
                                • What's the difference between an author and a reader?
                                • Enable reader logins
                                • Create a reader
                                • Create readers in bulk
                                • Search for readers
                                • Create a custom reader filter
                                • Edit a custom reader filter
                                • Delete a custom reader filter
                                • Edit readers in bulk
                                • Purge deleted readers
                                • How do reader groups work?
                              • Reader Groups
                                • Where can you set reader groups?
                                • How do reader groups work?
                                • Create a reader group
                                • Restrict content to logged in readers
                                • Test reader group access
                                • Auto-assign groups by email rules
                                • Checking if an article or category is restricted to reader groups
                                • Display different logos for different reader groups
                                • Delete a reader group
                              • Reader emails
                                • Customize your reader welcome emails
                                • Customize your reader password reset emails
                                • Configure SMTP for reader emails
                                • How custom SMTP from/reply impacts the email template from/reply to fields
                                • Reader email delivery issues
                              • Reader security, passwords, and login options
                                • Reader password security
                                • What's the difference between admin managed and self-administered reader passwords?
                                • Set up self-administered reader options
                                • Allow Google log in for readers
                                • Allow readers to log in through SSO
                                • Help readers reset their passwords
                              • Reader signups
                                • Overview
                                • Enable reader signups
                                • Change the default text of the reader signup form
                                • Add custom fields to the reader signup form
                                • Approve or deny single new reader
                                • Approve or deny multiple readers
                                • Auto-assign new readers to groups upon signup
                            • Single Sign-On (SSO)
                              • Single sign-on (SSO) overview
                              • SSO options for different knowledge base setups
                              • SSO FAQs
                              • Update your x509 certificate
                              • Opening links to SSO knowledge bases from Microsoft Office
                              • SAML SSO instructions
                                • SAML SSO setup overview
                                • Configure SAML SSO (generic instructions)
                                • Configure SSO with Active Directory Federation Services (AD FS)
                                • Configure SSO with Azure Active Directory (Azure AD)
                                • Configure SSO with Google Workspace
                                • SSO Advanced options
                                • SAML attribute map
                                • Custom attribute map rules
                                • Missing SSO ID mapping warning
                                • Auto-Assign Groups By Email Rules (SSO Edition)
                              • Remote authentication instructions
                                • Overview
                                • Prerequisites
                                • Enable remote authentication
                                • Create your remote auth token request and script
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                                                                                                            • Features

                                                                                                            Glossary

                                                                                                            Populate a glossary with your own terms and provide contextual definitions through your knowledge base.

                                                                                                            Glossary feature overview

                                                                                                            Learn what the Glossary is and how to use it.

                                                                                                            Add terms to your Glossary

                                                                                                            Import a list of terms or add terms as needed.

                                                                                                            Set up Glossary

                                                                                                            Rename "Glossary" to something else and/or display the glossary in your search results.

                                                                                                            Add Glossary definitions in articles

                                                                                                            Choose to automatically highlight glossary terms or manually insert them into your content.

                                                                                                            Style Glossary terms and definitions

                                                                                                            Customize the look of your glossary term highlighting, definitions, search results, and more.
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