As a small, constantly-pivoting team, our priorities can shift a lot, which is part of why we've never publicly shared our product roadmap.

But we also know how helpful it is to have access to a product's roadmap. When we evaluate tools for our own use, we like to have a feel for what direction that tool might be going, or what types of features it's hoping to add.

So we wanted to compromise between those two needs and share our top priorities for the next year.

In January, we decided that 2020 was going to be a year of streamlining bulky processes and infrastructure.

The top projects we have planned are:

  • An integration with Let's Encrypt to make adding your own SSL certificate an easier process
    Adding an SSL cert has been time-consuming both for our customers and our support staff. We hope that this integration will make it fast and painless for your SSL cert administration.

    Status: Delivered in May of 2020. See the release note!
  • Infrastructure updates to keep KnowledgeOwl scale-able and stable
    We continue to add customers and knowledge bases. We haven't noticed issues with our scale yet, and we'd like to proactively update our infrastructure so that we don't. There won't be many changes from this that you'll be able to concretely see, but these updates should help us add more features in the future and continue to guarantee the up-time and performance you've come to expect.
    Status: In Progress
  • Adding support for multilingual knowledge bases
    While we do have some customers using us for content in multiple languages, right now that's not a built-in option. We have long wanted to change that, and the infrastructure improvements we're making should make it easier for us to deliver on it. We're still defining how this feature will look and behave, so if you're interested in offering input on the feature or in helping to beta test it, please contact us .
    Status: Upcoming (preliminary work begun)