As a small, constantly-pivoting team, our priorities can shift a lot, and we don't like saying we'll do something by a specific date and not delivering on that.
But we also know how helpful it is to have access to a product's roadmap. When we evaluate tools for our own use, we like to have a feel for what direction that tool might be going or what types of features the development team is hoping to add.
So we wanted to compromise between those two needs and share our current top priorities.
Here they are:
- Reporting Improvements
We're exploring ways to make the Reporting Dashboard more robust. We have an experimental release of what we're calling Owl Analytics, which should bypass most of the need for Google Analytics or other third-party analytics tools. It's currently in Experimental release, where we have a handful of customers testing the new feature. It's quite robust, so we need to be careful as we grant access to testing the feature. As we collect customer feedback, we'll make further improvements before releasing it more widely.
Status: In Progress, out in Experimental release - Generative AI: part one
In direct conversations, as well as in our annual customer survey, we've seen some interest for us to add AI features (or, conversely, NOT to add AI features--turns out this is a very polarizing topic!). Our first gentle step into this realm is Linus Assist, a connection we've built with OpenAI. You can create articles based on the titles you give. It is opt-in for trial accounts, and does not share any of your knowledge base's content with OpenAI. We are collecting feedback to see if it is actually valuable to our customers or not.
We're already making a few superficial changes to better explain how folks can use this to their advantage by creating outlines or templates.
Status: In progress, out in Experimental release - Generative AI: part two
We're also looking into a more chatbot-style feature using generative AI to help folks find what they need within a knowledge base. This is in very early stages. We have already investigated a number of integrations for this purpose, but nothing has met our standards. As we research and begin designing this feature, we're happy to receive any suggestions or feedback you may have for us.
Status: In progress, very early stages - AI-assisted semantic search
We've developed an AI-assisted semantic search that's in Experimental release, with a handful of customers testing it to give us feedback. So far the results have been mixed, but we'll keep working on it in the hopes it can be more widely useful to our customers.
Status: In progress, out in Experimental release
- Adding support for multilingual knowledge bases
While we do have some customers using us for content in multiple languages, right now that's not a built-in option. We're still finishing the last few cases of Customize Text, but are getting ever closer to the end of that first phase. We have become a bit stuck on what phase two will look like, as our vision for this feature would require pausing other efforts. Right now, we're having some tough talks and trying to think of ways we can still make this happen. While these talks continue, we've stopped actively working on it.
Status: Currently on pause, while we make larger decisions