As a small, constantly-pivoting team, our priorities can shift a lot, and we don't like saying we'll do something by a specific date and not delivering on that.
But we also know how helpful it is to have access to a product's roadmap. When we evaluate tools for our own use, we like to have a feel for what direction that tool might be going or what types of features the development team is hoping to add.
So we wanted to compromise between those two needs and share our current top priorities.
Here they are:
- Integrations
In 2026, we're focusing on building more integrations. We're excited about the idea of getting to be even more helpful in even more places, and this seems like a nice way to do just that. If you'd like to have your say in which apps we build integrations with, you can complete our quick KnowledgeOwl Integrations Survey. We always love to get our customers' guidance for what to build next!
Status: In-progress, early stages - Find and Replace
One of the features most commonly requested by our customers is Find & Replace. We started building out the feature some time ago. We released a major part of it already as Advanced search (Find), but we've yet to release the Replace part of the equation. This is being actively worked on.
Status: In-progress - New article editor
We've been working for quite some time on improving the article editor experience. This has been a long project, with a lot of different aspects and iterations to it. We're getting closer to release, but there are still a few more hills to climb before it's ready to debut.
Status: In-progress - Infrastructure
We're always improving the app's overall infrastructure, but we've been making some bigger changes over the last few months. This work is continuing into 2026, ensuring the speed and reliability you trust us to provide.
Status: In-progress - Billing system updates
Since 2024, we've been working to completely overhaul our Billing system. It's been a bit of Herculean effort, and we're continuing to work through it. These changes are intended to improve the quality of life of our customers, giving more flexibility and transparency in your Billing options.
Status: In-progress - Continuous product improvements
In 2026, we intend to dedicate a key part of our development time to improving our existing features. We always collect, document, and analyze feedback from our customers; giving you the best possible experience is our north star. If you have suggestions on improvements you would like to see happen, please contact us.
Status: In-progress - AI chatbot
We released a chatbot using generative AI to help folks find what they need within a knowledge base. We had already investigated a number of integrations for this purpose, but nothing met our standards, so we decided to build our own. You can currently see it in action in our Support Docs. If you're an existing customer and do not see this feature in your account, please contact us and we can enable it in your account. All new customers will automatically have it within their account.
Status: Released December 2025 - AI-assisted semantic search
We've developed an AI-assisted semantic search that helps the above-mentioned AI chatbot find the answers your readers are looking for.
Status: Released December 2025 - AI Style Guide assistant
We try to be very thoughtful with the AI tools we offer our customers. Thanks to feedback from customers and our own authors, we recognized a good opportunity for AI within KnowledgeOwl: helping you stick to your style guide. We released a Style guide so you can document your style guide, reference common style guides, and--if you so choose--use AI to evaluate article content against that style guide to identify style improvements and suggestions.
Status: Released November 2025