Categories are like folders or containers for your articles. They also control how your content is structured. Learn how to set up and customize your categories and subcategories.

Create a category

Learn about category creation and category types.

Edit a category

Open a category for editing, organize your content, and add internal notes.

Visibility and permissions

Configure category settings, visibility, and access permissions.

Reorder and move categories

Reorder categories within a section, or move categories between sections.


Why is a category not coming up in search?
Learn what types of categories are included in KnowledgeOwl search.
Why is a category not displaying to readers?
Learn why a category or sub-category is not visible to readers in KnowledgeOwl.