Reader emails

Learn how to customize your reader welcome email, password reset email, and add your own SMTP to send the emails.

Articles

Customize your reader welcome emails
Reader welcome emails are sent to each reader when they have been added to a knowledge base. The standard text for these welcome emails is: Hi (reader's first name)! You have been invited to the following knowledge bases: Title of knowledge...
Customize your reader password reset emails
Reader password reset emails are sent to readers when: they request a password reset an administrator resets their password The standard text for these password reset emails is: Hi (reader's first name)! Your password has been reset. Ple...
Configure SMTP for reader emails
Readers may receive three types of emails from KnowledgeOwl: Reader welcome emails : system-generated; sent when a reader is granted access to your knowledge base to send a welcome message with their login information Password reset emails : sy...
How custom SMTP from/reply impacts the email template from/reply to fields
With each of the reader email templates, you can set custom From Name and Reply To fields. In the SMTP configuration, you also set a Send From Name and Reply To address. When SMTP for reader emails is enabled, the SMTP Send From Name and Reply To a...