Readers and reader filters

Learn what readers are and become familiar with the Readers tab interface.

Learn the differences between authors (who login to app.knowledgeowl.com) and readers (who access your knowledge base only).

Learn how to enable reader logins for KnowledgeOwl-based reader accounts.

Learn how to create a reader.

Learn how to upload a csv file to import and create multiple readers at once.

You can search your Readers list using the first name, last name, email domain, email address, or reader ID.

Learn how to create a custom filter in the Readers interface.

Learn how to edit an existing custom readers filter.

To delete a custom reader filter, open the filter as if you're editing it, check the box to Delete Filter, and then Update Filter.

You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.

Use the Purge Deleted Readers option to permanently remove all information associated with deleted reader accounts. This is useful for GDPR or other privacy rights compliance.

You can use reader groups to display different content to different readers. Learn the high-level overview of how this feature works.