New articles

1. Style details/summary blocks New

   Published on: 07/07/2026 in Look and feel Article look and feel Common article customizations
   Learn how to customize the colors and border of your article details/summary blocks.

2. Add details/summary blocks into articles New

   Published on: 07/07/2026 in Look and feel Article look and feel Common article customizations
   Learn how to add expanding/collapsing sections in your articles using the Details/summary block editor control. No coding skills required!

3. Purge deleted articles in Manage New

   Created on: 07/07/2026 in Features Manage articles Bulk edit articles
   Learn how to purge deleted articles in Manage to permanently remove them from KnowledgeOwl.

4. 🍨Nat'l Strawberry Sundae Day bugfixes and improvements New

   Published on: 07/07/2026 in Release notes
   These fixes address bugs with shared content syncing, custom CSS search, inherited reader group permissions, and creating from templates. It also includes improvements to the AI Chatbot and blocking search indexing in your knowledge base.

5. 🎨 AI chatbot improvement: Brand your chatbot New

   Published on: 06/23/2026 in Release notes
   Customize your AI Chatbot with branded colors, avatars, and text. Learn how to personalize your chatbot's appearance and voice to match your brand.

6. ✍️ New: Customize your llms.txt file New

   Published on: 06/17/2026 in Release notes
   Create llms.txt in KnowledgeOwl to help AI understand your help content better. Set up this emerging standard for improved AI discoverability today.

7. Brand your AI chatbot New

   Created on: 06/16/2026 in Features AI chatbot Set up AI chatbot
   Learn how to change the branding for your AI chatbot launcher button and the chatbot window itself.

8. Create your llms.txt New

   Published on: 06/09/2026 in Look and feel Overall look and feel Set up your default behavior
   Add an llms.txt file to help AI tools understand your knowledge base's content and structure.

9. 📲 AI chatbot improvement: Add custom response rules New

   Published on: 06/08/2026 in Release notes
   Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.

10. Add and remove customized text strings

    Created on: 06/22/2026 in Look and feel Customize default text
    Learn how to add and remove customized text strings (and when you may need to make changes for them to work).

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