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  • Home
  • Glossary
  • Write your docs
    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categories
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude category
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why isn't my category showing up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a blank article
        • Create a new article from template
        • Structure template (sample)
        • Copy from existing article
        • Share articles between categories and knowledge bases
        • Generate article content with AI
        • URL redirect article
      • Edit an article
        • Web accessibility best practices
          • Accessibility starter resources
            • Accessibility auditing tools
              • Screen readers
                • Accessibility conferences and events
                • Add images and files to articles
                • Edit and update files in articles
                • Work with links to other websites
                • Use action links with # or javascript:void(0)
                • Edit permalinks
                • Add anchors within articles
                • Add code samples
                • Add banners and thumbnails
                • Change existing article to a URL redirect article
                • Editor keyboard shortcuts
                • Autosave
                • Modern WYSIWYG editor vs legacy editor
                • SCAYT Spell Check
                • Sharing "draft" articles
              • Reuse, link, and recommend articles
                • Share articles between categories and knowledge bases
                • Topic articles
                • Related articles section
                • Use Widget 2.0 for Contextual Help: Recommend on Pages
                • Link to article or category
              • Article settings
                • Full and short titles
                • Internal note
                • Internal title
                • Publishing status
                • Published date
                • Schedule an article to be published
                • Schedule an article to be archived
                • Edit or remove an article's scheduled publication or archival
                • Article callouts (New, Updated, and Video)
                • Display Settings
                • Automatically redirect when you update an article's URL
                • Redirect old articles to a new permalink
                • Search phrases
                • Title tags
                • Meta descriptions
              • Versioning and history
                • Versions
                  • Overview
                    • What is a version?
                    • Benefits of using versions
                    • Use cases for versions
                    • Are revisions stored for versions?
                  • How to use versions
                    • Open and edit versions
                    • Create a version
                    • Activate a version
                    • Delete a version
                  • Version notes
                    • What are version notes?
                    • View version notes
                    • Edit version notes
                  • Version sharing/review process
                    • Article in-app version review process
                    • Version review process for readers
                    • In-app version review process, custom content categories
                  • Version PDFs
                    • Generate a version PDF
                    • Change the version PDFs' format or text
                • Revisions
                  • What is a revision?
                  • Use cases for revisions
                  • View revisions and revision history
                  • Compare revisions
                  • Recover a revision
                  • Delete a revision
                  • Are revisions stored for versions?
              • Reorder and move articles
                • Reorder articles
                • Move articles between levels
              • Delete and recover articles
                • Delete an article
                • Delete articles in bulk in Manage
                • Recover a deleted article
                • Recover multiple deleted articles
              • Change article styles (layout, lists, and other tricks)
              • Files and images
                • Supported file types
                • File size limits
                • Who can access the files and images in my knowledge base?
                • Find a file's URL
                • Add images to articles
                  • Add images to articles: Modern Editor
                  • Add images to articles: Legacy Editor
                  • Add alternative text to images
                  • Custom image captions
                  • Adjust image width for all images
                  • Display images side-by-side
                  • Add files and images directly in your Files page
                  • Edit and update files
                  • Image upload errors
                  • Why are some screenshots blurry?
                  • Image best practices
                    • Intro
                    • File types for screenshots/larger images
                    • File types for icons
                    • Resizing images
                    • Accessible images
                    • Gif and animation usage
                    • Create consistent screenshots
                • Add videos to articles
                  • Add videos to your articles
                  • Wistia video embeds
                  • Add videos in bulk
                  • Video upload errors
                  • Edit and update videos
                • Add other files to articles
                  • Add files to articles: Modern Editor
                  • Add files to articles: Legacy Editor
                  • Display PDF file in articles
                  • Embed Google Drive files in articles
                  • Display Microsoft Office OneDrive files in articles
                  • Display Microsoft Office file in articles
                  • Add files in bulk
                  • Edit and update files
                  • File upload errors
                • Files page: Manage images and files
                  • Introduction to the Files page
                  • List View
                  • Which Files page view should I use?
                  • Add files and images directly in your Files page
                  • Edit and update files in the Files library
                  • Add a file description for alt text
                  • Find a file's URL
                  • File references
                  • Restoring deleted files
                  • Purge and fully remove files
                  • Manage files with file labels
                  • Use labels as filters
                  • Who can access the files stored in my knowledge base?
              • Tags
                • What are tags?
                • Create a tag
                • Edit a tag
                • Delete tags
                • Add an existing tag to an article
                • Remove a tag from an article
                • Tags in searches
                • Hide tags from Search Results
                • Merge tags
                • What does merging tags do?
                • Tags usage report
              • File labels
                • What are file labels?
                • Create a file label
                • Edit a file label
                • Delete a file label
                • Add an existing label to a file
                • Remove a label from a file
                • Merge labels
                • What does merging labels do?
                • Use labels as filters
              • Snippets
                • What is a snippet?
                • Snippets page
                • Create a snippet
                • Snippet references
                • Copy existing snippet
                • Add snippets in content
                • Undo changes to a snippet
                • Snippet use cases
                • Snippet best practices
                • Snippet standardization checklist
              • Shared & synced content
                • Synced content overview
                • Shared content articles
                • Sync behavior in shared content categories
                • Why isn't my shared content article showing in search results?
                • How can I tell multiple shared child articles apart?
                • Synced content in copied knowledge base
                • Synced knowledge base
              • Style guide
                • Style guide feature overview
                  • Set up Style guide
                    • Create a style guide
                    • Turn on access to AI content style guide reviews
                    • Style guide starters
                      • Style guide starters overview
                      • Use our sample starter guide
                      • Use another style guide template
                      • Use a common style guide and document exceptions and additions
                      • Additional style guide resources
                  • Review content with your style guide
                    • Use AI to review article content with your style guide
                    • Manually review article content against your style guide
                    • Generate articles with style guide
                • Import content
                  • Import from Word
                  • Import from Confluence
                  • Import from Zendesk
                  • Import from Freshdesk
                  • Import with the API
                  • Testing imports
                  • Import best practices
                • Create REST API documentation
                  • REST API documentation in KnowledgeOwl
                  • Prerequisites
                  • Create your API documentation
                  • Custom styles
                  • Limitation: content security policy header
                  • Understand Redoc's standalone API docs
                  • Next steps
                • Generate content
                  • Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl
              • Look and feel
                • Homepage look and feel
                  • Homepage overview
                  • Change the homepage welcome text
                  • Add a background image to my homepage
                  • Change the background image on my homepage
                  • Remove the homepage welcome text
                  • Change the color of the homepage welcome text
                  • Add category icons to your homepage category panels
                  • Article Lists
                  • New Articles list
                  • Updated Articles list
                  • Popular Articles list
                  • Recent Articles list
                  • Remove article lists from your homepage
                  • Create a custom homepage articles list
                  • Add a custom banner with built-in div styles
                  • Add a custom icon and header link on your homepage
                • Overall look and feel
                  • Style your overall theme
                    • Access the theme builder
                    • Choose your colors
                    • Color picker: Which colors control which parts of my theme?
                    • Choose your font
                    • Use a custom font
                    • Choose your logo
                    • Choose your theme
                    • Use the new Support theme
                    • Choose your layout
                    • Change your favicon
                    • Choose your table of contents behavior
                    • Set your knowledge base time zone, date, and language
                    • Customize style or layout with HTML/CSS
                    • Add a link to the upper right (top navigation)
                    • Undo changes to Customize > Style
                    • Breadcrumbs
                    • Access to the header via Custom Head
                    • Reset your theme
                    • Copy a knowledge base's theme
                  • Configure default behavior
                    • Basic settings
                    • Domain settings
                    • Website settings
                    • Article editor settings
                  • How to use your own domain
                    • Private domain overview
                    • Create a CNAME record on your DNS
                    • Add a private domain
                    • Set up your SSL cert
                    • Make all requests use your new private domain
                    • Add reCAPTCHA
                    • SSL cert troubleshooting: CNAME record has not fully synced
                    • SSL cert troubleshooting: CAA policy does not allow
                    • Update your private domain
                  • Other overall look and feel customizations
                    • Add Fancybox to click to zoom/enlarge images
                      • About Fancybox
                      • Installation
                      • Style images
                      • Change toolbar
                      • Specific images only
                      • Skip images
                      • Upgrade
                    • Remove "Made with KnowledgeOwl" statement from footer
                    • Change Alert div icon or colors
                    • Display a back to top icon when scrolling
                    • Only play GIFs while hovering
                    • Use different logos for different reader groups
                    • Set your footer copyright year to automatically update
                    • Fix anchor links hidden by top navigation
                • Article look and feel
                  • Use your own syntax highlighter for code blocks
                  • Create an article table of contents (TOC) from headers
                  • Create expanding/collapsing sections in an article
                  • Adjust line spacing
                  • Format numbered list spacing and borders
                  • Customize nested numbered list styles
                  • Use thumbnails and banner images
                  • Update your article actions merge code
                  • Remove the PDF, print, or email icon from all articles
                  • Fix for article editor removing a script
                  • Fix email article for articles with apostrophes
                  • Make the PDF icon prettier
                  • Conditional content based on tags
                  • Style your table footer
                • Category look and feel
                  • Icon panels styles
                  • Topic display: Hide category description
                  • Topic display: Style your tabs
                  • Icon panels: Change panel background color/category title color
                  • Topic display: Change Quick Links style and/or add header
                • Table of contents & organization
                  • Display categories open by default
                  • Add or remove Home link in table of contents
                  • Add search bar to table of contents
                  • Add glossary link to table of contents
                  • Add a link to the full PDF download to table of contents
                  • Add contact us link to table of contents
                  • Change the icons used in the table of contents
                  • Change the slideout Table of Contents' width (Minimalist Theme)
                  • Hide the table of contents
                • Search look and feel
                  • Change your search bar placeholder
                  • Customize the search "No Results" message
                  • Hide tags from Search Results
                  • Style the glossary term callouts in search results
                • PDF look and feel
                  • Add page numbers to PDFs
                  • Display content only in PDFs
                  • Snippet to force page breaks in PDFs
                  • Prevent Page Breaks in PDF Table Rows
                  • Display full URL of links in PDFs
                • Glossary look and feel
                  • Customize how highlighted glossary terms and definitions look
                  • Keep glossary header visible when scrolling
                  • Style the letters at the top of the glossary
                  • Add search to the glossary page
                  • Style the glossary snippet search results
                  • Add a print icon to the Glossary page
                • Default HTML and CSS
                  • Default HTML
                    • Default Homepage HTML
                    • Default Body HTML
                    • Default Top Navigation HTML
                    • Default Article HTML
                    • Default Article Version HTML
                    • Default Login HTML
                    • Default Manage Reader Subscriptions HTML
                    • Default 404 Error Page HTML
                    • Default Restricted Access Page HTML
                    • Default Right Column HTML
                    • Default Homepage Article HTML (deprecated)
                  • Default Custom CSS
                  • Customize default text
                    • Overview
                    • Add or edit your own text string
                    • Reset a customized text string
                    • Section breakdown: Search
                    • Section breakdown: Table of Contents
                    • Section breakdown: Top Navigation
                    • Section breakdown: Reader Login
                    • Section breakdown: Article
                    • Section breakdown: Miscellaneous
                    • Section breakdown: Required Reading
                    • Section breakdown: Article Lists
                    • Section breakdown: Contact Form
                    • Update Style Settings with Customize Text merge code
                    • Update Homepage with Customize Text merge code
                  • Merge codes
                    • What are merge codes?
                    • KB Merge Codes
                    • Article
                    • Homepage
                    • Reader
                    • Body
                    • PDF Merge Codes
                    • Custom content category merge codes
                    • Other
                • Features
                  • Related Articles
                    • Feature overview
                      • How it works
                      • Where do Related Articles show up?
                      • Do deleted or archived articles show in Related Articles?
                      • Use automatic Related Articles
                      • Manually suggest Related Articles
                      • Use both manual and automatic Related Articles
                    • Set up Related Articles
                      • Turn on automatic Related Article suggestions
                      • Backward suggest Related Articles
                      • Set the number of Related Articles to automatically display
                      • Turn off automatically suggested Related Articles
                      • Display Related Articles only in specific articles
                      • Readd the Related Articles section to my articles
                      • Hide Related Articles section from a specific article
                      • Hide Related Articles when there are none
                      • Hide Related Articles when there is only one or less
                    • Add and remove Related Articles
                      • Add Related Articles
                      • Reorder or remove Related Articles
                  • Contact Form
                    • Contact form overview
                      • What data is collected in the Contact Form?
                    • Set up your contact form
                      • Set up contact form to send emails to one or more addresses
                      • Custom fields
                      • Integrate contact form with Zendesk
                      • Integrate contact form with Freshdesk
                      • Update wording in the Contact Form
                      • Customize Contact Form link
                      • Contact form submission email delivery issues
                    • Advanced setup
                      • Bypass contact form self-serve
                      • Open the contact form with certain details filled in
                      • Add template text to the start or end of the contact form's subject
                      • Fix error for site owner on Contact Form
                  • Manage articles
                    • Manage articles feature overview
                      • Use Manage filters
                        • Use standard Manage filters
                        • Create a custom Manage filter
                        • Edit a custom Manage filter
                        • Included Tags vs. Excluded Tags
                        • Delete a custom Manage filter
                      • Bulk edit articles
                        • Bulk edit articles in Manage
                        • Manage bulk edit options
                        • Bulk activate "ready for review" versions
                        • Bulk edit articles to make them required reading
                        • Archive articles in bulk in Manage
                        • Delete articles in bulk in Manage
                        • How do bulk edits, archives, and deletes work?
                      • Export Manage articles to CSV
                        • When to use the CSV export
                        • Generate your CSV export
                        • CSV export tips and tricks
                    • Ratings
                      • Ratings feature overview
                        • Set up ratings
                          • Enable ratings
                          • Change the location of the Ratings section
                          • Add ratings to individual articles
                          • Disable ratings
                          • Add ratings to all articles
                        • Ratings reports and resets
                          • Ratings reporting
                          • Reset article ratings
                      • Article favorites
                        • Feature overview
                          • Set up favorites
                            • Turn on favorites
                            • Display favorites in the table of contents
                            • Display favorites outside the table of contents
                            • Change the favorites star icon
                            • Change how many favorites are displayed in the Current reader's favorites article list
                            • Add a top navigation link to the Favorite Articles page
                            • Fix missing favorites icon
                          • Add and access favorite articles
                            • Add an article to your favorites
                            • Remove an article from your favorites
                            • Reorder your favorites
                            • Access your favorite articles
                        • Comments
                          • Change your commenter icon or avatar
                          • Comments feature overview
                            • Set up comments
                              • Comments configuration overview
                              • Change comments placeholder, prompt, or button text
                              • Set who can submit and view comments
                              • Get emails when comments are submitted
                              • Comment spam protection and security
                              • Limit the max characters allowed in comments
                              • Turn off comments in your knowledge base
                            • Moderate and approve comments
                            • Glossary
                              • Glossary feature overview
                                • Add terms to your Glossary
                                  • Glossary formatting
                                  • Add a new glossary term
                                  • When should I use display titles?
                                  • Edit existing glossary term
                                  • Delete glossary terms
                                  • Import glossary terms
                                  • Troubleshooting glossary term imports
                                  • Export glossary terms
                                • Set up Glossary
                                  • Add or remove glossary link in table of contents
                                  • Add glossary terms to your search results
                                  • Add or remove the glossary page from your search results
                                  • Rename the glossary
                                  • Glossary setup FAQs
                                  • View the glossary
                                • Add Glossary definitions in articles
                                  • Add glossary definitions in articles manually
                                  • Automatically highlight definitions in articles
                                  • When one glossary term contains another glossary term
                                • Style Glossary terms and definitions
                                • Broken link checker & report
                                  • Overview
                                  • Generating a Broken Links Report
                                  • Additional content options
                                  • Exclude codes
                                  • Which codes should I worry about?
                                  • How to read the Broken Links Report
                                  • What content is checked
                                  • What is not checked
                                  • Tips & tricks for broken links
                                  • Who can run the Broken Links Report?
                                • Advanced search
                                  • Advanced search feature overview
                                    •  Advanced Search video walkthrough
                                  • Run Advanced searches
                                    • Run an Advanced search
                                    • Exact matches searches
                                    • Regex pattern searches
                                  • Review Advanced search results
                                    • Advanced search Results table
                                    • Advanced search CSV download
                                • Subscriptions
                                  • Subscription feature overview
                                    • Set up subscriptions
                                      • Requirements to turn on subscriptions
                                      • Set the subscription notification schedule and email subject
                                      • Set up SMTP for subscriptions
                                      • Set up public subscriptions
                                      • Enable subscriptions
                                      • Add Subscribe button to topic and custom content categories
                                      • Style the Subscribe button differently
                                      • Force readers to subscribe with their reader account email address
                                    • Use subscriptions
                                      • Subscribe to a category
                                      • Unsubscribe from a category
                                      • Trigger/retrigger subscriptions
                                  • Contextual Help Widget (2.0)
                                    • Widget feature overview
                                      • Set up Widget
                                        • Widget setup and installation
                                          • Widget setup and installation overview
                                          • Widget Settings section
                                          • Widget Admin Settings section
                                          • Widget Customize Text section
                                          • Widget Contact Form section
                                          • Custom Widget Styles
                                          • Use Widget 2.0 for Contextual Help: Recommend on Pages
                                          • Widget 2.0 installation
                                        • Advanced Widget setup & methods
                                          • Add spam protection to Widget 2.0 Contact Tab
                                          • Open widget to specific tab
                                          • Hide one of the Widget 2.0 tabs
                                          • Custom Widget Javascript
                                          • Open widget to a specific article or category
                                          • Use Widget 2.0 on Single Page Applications
                                          • Prepopulate Widget 2.0 Contact Form fields
                                          • Widget methods and functions dictionary
                                          • Display the widget in your own div wrapper
                                      • Widget authentication
                                        • Widget authentication--when and how to use it
                                        • Widget 2.0 JWT authentication
                                        • Widget 2.0 OAuth2 authentication
                                      • Upgrade from older widgets
                                        • Modern Widget vs. Widget 2.0 Comparison
                                        • Transition checklist: from Modern Widget to Widget 2.0
                                    • Required Reading
                                      • Required Reading feature overview
                                        • Set up Required Reading
                                          • Turn on Required Reading
                                          • Add the required reading flag to your article template
                                          • Add the required reading flag to your Right Column template
                                          • Add the acknowledgements section to your article template
                                          • Change the Required Reading text
                                          • Add a Required Reading link to Table of Contents
                                          • Add a Required Reading article list to your homepage
                                        • Add or remove required articles
                                          • Make individual articles required
                                          • Bulk edit articles to make them required reading
                                          • Retrigger the same article for new acknowledgement
                                          • Remove requirement or start date
                                        • Required Reading instructions for readers
                                          • Required reading overview for readers
                                          • Access the Required Reading page
                                        • View Required Reading reports
                                        • Notifications
                                          • Email notifications
                                            • Overview
                                            • Create a new email notification
                                            • Edit an email notification
                                            • Delete an email notification
                                            • Available email notification events
                                          • Slack notifications
                                            • Slack notification overview
                                            • Create a new Slack notification with the KnowledgeOwl Slack app
                                            • Create a new Slack notification with a custom Slack app
                                            • Edit a Slack notification
                                            • Delete a Slack notification
                                          • Webhook notifications
                                          • SMTP
                                            • SMTP feature overview
                                              • Create an SMTP service
                                                • Create a new SMTP service: Basic authentication
                                                • Gmail for two-factor authentication
                                                • Create a new SMTP service: Microsoft OAuth2
                                                • Create a new SMTP service: Unauthenticated
                                            • PDFs
                                              • PDF overview
                                              • Individual article PDFs
                                              • Standard PDF export (Full PDF Download)
                                              • Custom PDF exports
                                              • Styling PDFs
                                              • Hyperlinks in PDFs
                                              • PDF Watermarks and Passwords
                                            • HTML Zip export
                                              • Overview
                                              • Generate an HTML Zip export
                                              • HTML export of categories with question marks in the title
                                            • SEO guide
                                              • Get started
                                              • Best practices
                                              • KnowledgeOwl SEO features
                                              • Promote your knowledge base
                                              • Make your knowledge base public
                                              • Generate your sitemap
                                              • Optimize your homepage
                                              • Custom title tags and meta descriptions
                                              • Public Sitemaps and SEO
                                              • Duplicate content
                                              • Hide from search engines
                                              • Measure SEO performance
                                              • Google Search Console
                                            • Modern & Legacy Contextual Help Widget (deprecated)
                                              • How the widget works
                                              • Installation
                                              • Use the Modern Widget for Contextual Help: Recommend on Pages
                                              • Modern Slideout Widget Authentication with OAuth2
                                              • Use the Modern Slideout Widget on Single Page Applications
                                              • Modern Widget + Zendesk Contact Form fix email address dropdown
                                              • Deprecation of Modern & Legacy widget
                                            • Owl Intelligence
                                              • Owl Intelligence feature overview
                                                • Set up Owl Intelligence
                                                  • Use Owl Intelligence to generate content
                                                    • Generate article content with AI
                                                    • Generate article meta description with Owl Intelligence
                                                    • Article prompts for Owl Intelligence
                                                    • Interruption to Owl Intelligence
                                                    • Use AI to compare article content to your style guide
                                                  • Use Owl Intelligence to evaluate style guide alignment
                                                  • AI chatbot
                                                    • Style guide
                                                    • Search
                                                      • Search feature overview
                                                        • Set up search
                                                          • General search settings
                                                            • General settings overview
                                                            • Pagination
                                                            • Sorting
                                                            • Filter by category
                                                            • Exclude category
                                                            • Shared content articles
                                                            • Article blurbs
                                                            • Glossary definition search results
                                                            • Glossary page
                                                            • Language
                                                          • Change search text and styles
                                                            • Fine tuning search
                                                              • Fine tuning search overview
                                                              • Autosuggest behavior
                                                              • Fuzzy search
                                                              • Search fields
                                                              • Search field weights
                                                              • Preview field weight changes
                                                            • Synonyms
                                                              • Intro to synonyms
                                                              • Create a synonym
                                                              • Edit a synonym
                                                              • Delete a synonym
                                                            • Large PDFs
                                                          • Search your knowledge base
                                                            • Keyword search
                                                              • Keyword search overview
                                                              • Autosuggest search
                                                              • Full search results
                                                              • Exact match searches
                                                              • Autosuggest versus full text search
                                                            • Tag search
                                                              • Tag search overview
                                                              • Tag search case sensitivity
                                                              • Save a tag search
                                                              • Tags versus search phrases
                                                          • Optimize search
                                                            • Optimize search intro
                                                            • Use search settings
                                                            • Use indexed fields well
                                                            • Use search field weights
                                                            • Use search phrases
                                                            • Use synonyms
                                                            • Use Searches with no results
                                                          • Run a search reindex
                                                            • Run a required search reindex
                                                            • Run an optional search reindex
                                                            • Delayed reindex
                                                          • Search FAQs
                                                            • Why isn't my category showing up in search results?
                                                            • How do I add keywords to my article?
                                                            • Why doesn't search work for unhyphenated versions of hyphenated words?
                                                            • Can I exclude an entire category--and all its articles--from search?
                                                            • Why doesn't my shared content article show in search results?
                                                            • Use Google Custom Search Engine in KnowledgeOwl
                                                          • How search works: Advanced
                                                            • Search basics
                                                            • Indexing
                                                            • Stemming
                                                            • Search relevance scoring
                                                        • Reporting and analytics
                                                          • Owl Analytics
                                                            • Owl Analytics feature overview
                                                              • Set up Owl Analytics
                                                                • Owl Analytics setup
                                                                • Owl Analytics privacy & compliance settings
                                                                • Turn off Owl Analytics
                                                                • Purge all analytics data
                                                              • Use Owl Analytics reports
                                                                • Owl Analytics quick start
                                                                  • Readers reports
                                                                    • Overview report
                                                                    • Logs report
                                                                    • View visitor profile
                                                                    • Readers report
                                                                    • Locations report
                                                                    • Row evolution graph
                                                                    • Segmented visits log
                                                                  • Behavior reports
                                                                    • Pageviews report
                                                                    • Searches report
                                                                    • Entry pages report
                                                                    • Exit pages report
                                                                    • Page titles report
                                                                    • Downloads report
                                                                    • Transitions report
                                                                • Owl Analytics key concepts
                                                                  • Action
                                                                  • Actions per visit
                                                                  • Average page load time
                                                                  • Average time on page
                                                                  • Bounce/bounce rate
                                                                  • Download
                                                                  • Entry page
                                                                  • Exit/Exit rate
                                                                  • New visitor
                                                                  • Outlink
                                                                  • Pageview
                                                                  • Referrer
                                                                  • Returning visitor
                                                                  • Unique pageviews
                                                                  • Unique download
                                                                  • Unique visitor
                                                                  • Visit
                                                                  • Visitor
                                                              • Reporting Dashboard
                                                                • Overview
                                                                • Your Knowledge Base at a Glance
                                                                • Article Ratings Report
                                                                • Popular Articles Report
                                                                • Published Articles with 0 Views
                                                                • Searches with no Results
                                                                • Reset article views in the Popular Articles report
                                                              • Contact form reporting
                                                                • Overview
                                                                • Contact Form Activity
                                                                • Search Activity
                                                                • Export searches to CSV
                                                                • Page Breakdown
                                                              • Widget reporting
                                                                • Widget reporting overview
                                                                • Articles Viewed from Remote Pages
                                                                • Recommended Article Weights
                                                              • Comments reporting
                                                                • Overview
                                                                • View comments pending approval
                                                                • Approve or delete comments
                                                                • Who can view, approve, and delete comments?
                                                                • What happens when I delete a comment?
                                                                • Create a CSV export of your Comments report
                                                              • Required reading reporting
                                                                • Required reading reporting overview
                                                                • Reading the Required Reading Report
                                                              • Third-party analytics
                                                                • Set up third-party analytics
                                                                • Search term analytics
                                                                • Reader-specific analytics
                                                            • Security and permissions
                                                              • KB visibility and access
                                                                • Create a public knowledge base
                                                                • Create a public knowledge base with some private content
                                                                • Create a private knowledge base
                                                                • Create a private knowledge base with different content for different readers
                                                                • Restrict content to logged in readers
                                                                • Restrict by IP address, shared passwords, reader logins, or a combination
                                                                • Convert a private knowledge base to mixed public and private
                                                              • Advanced security options
                                                                • Requiring login to view files/images
                                                                • Spam protection
                                                                • HTTP response headers
                                                                • Basic authenticationUpdated
                                                                • Change authentication type for image / file security
                                                              • Author management
                                                                • Authors
                                                                  • What is an author?
                                                                  • Author permissions
                                                                  • Add an author
                                                                  • Edit authors and permissions
                                                                  • Reset an author password
                                                                  • Author login type
                                                                  • Default author roles
                                                                  • Export a list of authors
                                                                  • Delete an author
                                                                  • What happens when I delete an author?
                                                                  • Can authors share logins?
                                                                  • Can multiple authors work on the same article?
                                                                  • Author email delivery issues
                                                                  • Why is this email address saying it's on a suppression list?
                                                                • Author Teams
                                                                  • What are author teams?
                                                                  • Create author teams
                                                                  • Change the order of author teams
                                                                  • Restrict content to author teams
                                                                  • Inherited author team restrictions
                                                                  • Remove author team restrictions
                                                                • Author roles & custom roles
                                                                  • Default author roles
                                                                  • Create a custom author role
                                                                  • Available custom role permissions
                                                              • Reader management
                                                                • Readers and reader filters
                                                                  • Readers page overview
                                                                  • What's the difference between an author and a reader?
                                                                  • Enable reader logins
                                                                  • Create a reader
                                                                  • Create readers in bulk
                                                                  • Search for readers
                                                                  • Create a custom reader filter
                                                                  • Edit a custom reader filter
                                                                  • Delete a custom reader filter
                                                                  • Edit readers in bulk
                                                                  • Purge deleted readers
                                                                  • How do reader groups work?
                                                                • Reader Groups
                                                                  • Where can you set reader groups?
                                                                  • How do reader groups work?
                                                                  • Create a reader group
                                                                  • Restrict content to logged in readers
                                                                  • Test reader group access
                                                                  • Auto-assign groups by email rules
                                                                  • Checking if an article or category is restricted to reader groups
                                                                  • Display different logos for different reader groups
                                                                  • Delete a reader group
                                                                • Reader emails
                                                                  • Customize your reader welcome emails
                                                                  • Customize your reader password reset emails
                                                                  • Configure SMTP for reader emails
                                                                  • How custom SMTP from/reply impacts the email template from/reply to fields
                                                                  • Reader email delivery issues
                                                                • Reader security, passwords, and login options
                                                                  • Reader password security
                                                                  • What's the difference between admin managed and self-administered reader passwords?
                                                                  • Set up self-administered reader options
                                                                  • Allow Google log in for readers
                                                                  • Allow readers to log in through SSO
                                                                  • Help readers reset their passwords
                                                                • Reader signups
                                                                  • Overview
                                                                  • Turn on reader signups
                                                                  • Change the default text of the reader signup form
                                                                  • Add custom fields to the reader signup form
                                                                  • Approve or deny single new reader
                                                                  • Approve or deny multiple readers
                                                                  • Auto-assign new readers to groups upon signup
                                                              • Single Sign-On (SSO)
                                                                • Single sign-on (SSO) overview
                                                                • SSO options for different knowledge base setups
                                                                • SSO FAQs
                                                                • Update your x509 certificate
                                                                • Opening links to SSO knowledge bases from Microsoft Office
                                                                • SAML SSO instructions
                                                                  • SAML SSO setup overview
                                                                  • Configure SAML SSO (generic instructions)
                                                                  • Configure SSO with Active Directory Federation Services (AD FS)
                                                                  • Configure SSO with Azure Active Directory (Azure AD)
                                                                  • Configure SSO with Google Workspace
                                                                  • SSO Advanced options
                                                                  • SAML attribute map
                                                                  • Custom attribute map rules
                                                                  • Missing SSO ID mapping warning
                                                                  • Auto-Assign Groups By Email Rules (SSO Edition)
                                                                • Remote authentication instructions
                                                                  • Overview
                                                                  • Prerequisites
                                                                  • Enable remote authentication
                                                                  • Create your remote auth token request and script
                                                                • Salesforce SSO instructions
                                                                  • Salesforce configuration intro
                                                                  • Step 1: Enable Salesforce SSO in KnowledgeOwl
                                                                  • Step 2: Create LoginController apex class in Salesforce
                                                                  • Step 3: Add the Remote Site in Salesforce
                                                                  • Step 4: Create a Visualforce page in Salesforce
                                                                  • Step 5: Create final apex classes in Salesforce
                                                              • Security, privacy, and compliance
                                                                • Cookie declaration
                                                                • Privacy policy
                                                                • Data Processing Addendum (DPA)
                                                                • HIPAA compliance
                                                                • Security and reliability
                                                                • Payment card industry (PCI) compliance
                                                                • Consensus Assessments Initiative Questionnaire (CAIQ)
                                                                • GDPR
                                                                • Maintain GDPR compliance with your own data
                                                                • Uptime SLAs
                                                                • List of Sub-processorsUpdated
                                                                • Supported cipher suites
                                                                • Required IP addresses
                                                                • Vulnerability Disclosure Policy
                                                                • Knowledge base backup
                                                            • Account and billing
                                                              • Plans & pricing
                                                                • 30-day free trial
                                                                • Pricing model
                                                                • Plans
                                                                • Fair Pricing Policy
                                                                • Priority support
                                                                • Subscription add-ons
                                                              • Payments & subscriptions
                                                                • Payment options
                                                                • Discounts
                                                                • Update payment method
                                                                • View past payment receipts
                                                                • How we calculate sales tax
                                                                • Change your billing email address
                                                                • Resolve failed payment or overdue account
                                                                • Switch from monthly to yearly subscription
                                                                • Switch from yearly to monthly subscription
                                                                • Cancel your account
                                                              • Trial FAQs
                                                                • How do I subscribe to KnowledgeOwl?
                                                                • Which features are available during my trial?
                                                                • How do I extend my trial?
                                                                • What happens when my trial expires?
                                                                • What are my pricing and plan options?
                                                                • How do I add more authors to my trial?
                                                                • How do I add more knowledge bases to my trial?
                                                                • How do I choose my plan?
                                                                • What happens when I subscribe to KnowledgeOwl?
                                                                • How do I cancel my trial?
                                                                • Why does my Security settings page prevent public access?
                                                              • Add and remove knowledge bases
                                                                • Create an additional knowledge base
                                                                • Copy a knowledge base
                                                                • Delete a knowledge base
                                                                • Remove an unused knowledge base slot
                                                              • Add and remove author seats
                                                                • Add an author seat: Automatic payments
                                                                • Remove an author seat: Automatic payments
                                                                • Add an author seat: Invoice
                                                                • Remove an author seat: Invoice
                                                              • SLAs
                                                                • Overview
                                                                • SLA definitions
                                                                • SLA exclusions
                                                                • Business plan SLA
                                                                • Enterprise plan SLA
                                                              • Company and Product Info
                                                                • Company Website
                                                                • Contact support
                                                                • How do I stay up-to-date on KnowledgeOwl?
                                                                • System requirements and supported browsers
                                                                • Troubleshooting software issues
                                                                • KnowledgeOwl status page
                                                                • What happens during scheduled downtime
                                                                • KnowledgeOwl W-9
                                                                • How can I send product feedback?
                                                                • Terms and conditions
                                                            • Integrations, API, and webhooks
                                                              • Integrations
                                                                • Slack
                                                                  • Zapier
                                                                    • Send Contact Form submissions to Google Sheet via Zapier + webhooks
                                                                      • Prerequisites
                                                                      • Quickstart
                                                                      • Tutorial
                                                                      • More use cases
                                                                    • Zapier and the KnowledgeOwl API
                                                                      • Prerequisites
                                                                      • Quickstart
                                                                      • Tutorial
                                                                      • More use cases
                                                                  • Zendesk
                                                                    • Install Zendesk App
                                                                    • Create Zendesk Tickets
                                                                    • Import from Zendesk
                                                                • API
                                                                  • Use the KnowledgeOwl API
                                                                    • Introducing the KnowledgeOwl API
                                                                    • Authentication
                                                                    • API keys
                                                                    • Find your knowledge base ID or project ID
                                                                    • Pagination and limiting results
                                                                    • Usage limits
                                                                    • Input and output formats
                                                                    • API date formats
                                                                    • Query operators
                                                                    • API calls in snippets
                                                                  • API endpoint reference
                                                                    • How to work with APIs
                                                                      • Introduction
                                                                      • What is an API?
                                                                      • What is a REST API?
                                                                      • Calling an API: terminology and tools
                                                                      • Calling an API: curl
                                                                      • Calling an API: Postman
                                                                      • Learn more
                                                                    • Cookbook: examples with curl and Postman
                                                                      • Cookbook usage instructions
                                                                      • Create a category
                                                                      • Upload and edit files
                                                                      • Update version metadata
                                                                    • Cookbook: code samples
                                                                      • Create a list of articles from a specific category
                                                                  • Webhooks
                                                                    • Webhooks overview
                                                                    • Create a webhook notification
                                                                    • Edit a webhook notification
                                                                    • Reactivate a webhook
                                                                    • Delete a webhook notification
                                                                    • Available webhook events
                                                                    • Webhook API calls
                                                                • Release notes
                                                                  • Getting Started Guide
                                                                    • Intro to KnowledgeOwl
                                                                      • Before you start
                                                                      • Set up your account
                                                                      • What is a knowledge base?
                                                                      • How are KnowledgeOwl knowledge bases structured?
                                                                      • The KnowledgeOwl app vs. a knowledge base
                                                                      • Get oriented in the app
                                                                    • Get started with a new knowledge base
                                                                      • Purpose & audience
                                                                      • Create a Knowledge Base Brief
                                                                      • Look & feel
                                                                      • Set up your domain
                                                                      • Configure your KB access
                                                                      • Decide which features to use
                                                                      • Determine your content hierarchy
                                                                      • Author roles and permissions
                                                                      • Version guidelines
                                                                      • Reporting and analytics
                                                                      • Content audit cycle
                                                                      • Create a style or author's guide
                                                                      • Document your knowledge base's setup
                                                                    • Explore features
                                                                      • Intro
                                                                      • Navigation-related features
                                                                      • Content-related features
                                                                      • Integration-related features
                                                                      • Metadata-related features
                                                                      • Permissions-related features
                                                                    • Transition to KO from another tool
                                                                      • How to start your knowledge base
                                                                        • 2 minute demo video
                                                                          • Common trial questions
                                                                          • Spread the word
                                                                            • Your review makes a real difference
                                                                            • G2
                                                                            • Capterra
                                                                            • SoftwareReviews
                                                                          • Wisdom Wednesdays
                                                                            • Overview
                                                                            • September 27th: SMTP changes and Microsoft OAuth2 SMTP
                                                                            •  Advanced Search walkthrough (Aug. 30th)
                                                                            •  Use the Customize Text tool to change your article template (July 5th)
                                                                            •  Version review and activation (June 7th)
                                                                            •  Versions & revisions (May 24th)
                                                                            •  Topic display category tabs layout (April 26th)
                                                                            •  Article Favorites (April 12th)
                                                                            •  Guest presentation on a reader Scavenger Hunt (March 29th)
                                                                            •  Three use cases for snippets (March 15th)
                                                                            •  Get the most from topic display categories (March 1)
                                                                            •  Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
                                                                            •  Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
                                                                            •  Customize Text Tool (Jan. 18th)
                                                                            •  Intro to File References (Jan. 4th)
                                                                            •  New theme updates! (Dec. 14th)
                                                                            •  How to update images & files (Nov. 30th)
                                                                            •  Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
                                                                            •  How to get the most from glossary (Oct.26th)
                                                                            •  In-line and side-by-side images (Oct. 19th)
                                                                            •  Get the most out of search (Oct. 12th)
                                                                            •  Broken Links Report (Oct. 5th)
                                                                          • Video Library
                                                                            • 2 minute demo of KnowledgeOwl
                                                                              • How to start building your knowledge base
                                                                                • Articles & Categories - the very basics of your knowledge base
                                                                                  • Do you need a private, public or mixed use knowledge base?
                                                                                    • Readers vs. Authors
                                                                                      • Search feature overview
                                                                                        • Tips for setting up a customer-facing knowledge base
                                                                                          • Fave features: Glossary, Favoriting and Comments
                                                                                            • Contextual help widget demo
                                                                                              • How to set up a knowledge base with both private and public content
                                                                                                • Reporting feature overview
                                                                                                  • Product Newsletter video archive
                                                                                                    • July 2023
                                                                                                      • August 2023
                                                                                                        • September 2023
                                                                                                          • October 2023
                                                                                                            • November 2023
                                                                                                            • Wisdom Wednesday Archives
                                                                                                              • Get the most out of search
                                                                                                                • Working with inline and side-by-side images
                                                                                                                  • Kate's tags + manage articles process for fast documentation updates
                                                                                                                    • Get the most out of Glossary
                                                                                                                      • How to update files and images
                                                                                                                        • New theme updates
                                                                                                                          • Intro to file references
                                                                                                                            • Customize text tool
                                                                                                                              • Sharing files: embeds, links, URL redirects, oh my!
                                                                                                                                • Icon panel subcategory display option
                                                                                                                                  • Get the most out of topic display categories
                                                                                                                                    • Three use cases for snippets
                                                                                                                                      • Driving reader engagement: A scavenger hunt (aka the Knowledge Games)
                                                                                                                                        • Article favorites
                                                                                                                                          • Tabs display
                                                                                                                                            • Versions part one
                                                                                                                                              • Versions part two (review and activation)
                                                                                                                                                • Customize text article template
                                                                                                                                                  • Advanced search walkthrough
                                                                                                                                                  • Glossary feature overview
                                                                                                                                                  • Owlcademy
                                                                                                                                                  • Home

                                                                                                                                                  Getting Started Guide

                                                                                                                                                  Intro to KnowledgeOwl

                                                                                                                                                  Get started with a new knowledge base

                                                                                                                                                  Explore features

                                                                                                                                                  Transition to KO from another tool

                                                                                                                                                  How to start your knowledge base

                                                                                                                                                  2 minute demo video

                                                                                                                                                  Common trial questions

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