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  • Home
  • Glossary
  • Write your docs
    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categories
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude category
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why isn't my category showing up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a blank article
        • Create a new article from template
        • Structure template (sample)
        • Copy from existing article
        • Share articles between categories and knowledge bases
        • Generate article content with AI
        • URL redirect article
      • Edit an article
        • Web accessibility best practices
          • Accessibility starter resources
            • Accessibility auditing tools
              • Screen readers
                • Accessibility conferences and events
                • Add images and files to articles
                • Edit and update files in articles
                • Work with links to other websites
                • Use action links with # or javascript:void(0)
                • Edit permalinks
                • Add anchors within articles
                • Add code samples
                • Add banners and thumbnails
                • Change existing article to a URL redirect article
                • Editor keyboard shortcuts
                • Autosave
                • Modern WYSIWYG editor vs legacy editor
                • SCAYT Spell Check
                • Sharing "draft" articles
              • Reuse, link, and recommend articles
                • Share articles between categories and knowledge bases
                • Topic articles
                • Related articles section
                • Use Widget 2.0 for Contextual Help: Recommend on Pages
                • Link to article or category
              • Article settings
                • Full and short titles
                • Internal note
                • Internal title
                • Publishing status
                • Published date
                • Schedule an article to be published
                • Schedule an article to be archived
                • Edit or remove an article's scheduled publication or archival
                • Article callouts (New, Updated, and Video)
                • Display Settings
                • Automatically redirect when you update an article's URL
                • Redirect old articles to a new permalink
                • Search phrases
                • Title tags
                • Meta descriptions
              • Versioning and history
                • Versions
                  • Overview
                    • What is a version?
                    • Benefits of using versions
                    • Use cases for versions
                    • Are revisions stored for versions?
                  • How to use versions
                    • Open and edit versions
                    • Create a version
                    • Activate a version
                    • Delete a version
                  • Version notes
                    • What are version notes?
                    • View version notes
                    • Edit version notes
                  • Version sharing/review process
                    • Article in-app version review process
                    • Version review process for readers
                    • In-app version review process, custom content categories
                  • Version PDFs
                    • Generate a version PDF
                    • Change the version PDFs' format or text
                • Revisions
                  • What is a revision?
                  • Use cases for revisions
                  • View revisions and revision history
                  • Compare revisions
                  • Recover a revision
                  • Delete a revision
                  • Are revisions stored for versions?
              • Reorder and move articles
                • Reorder articles
                • Move articles between levels
              • Delete and recover articles
                • Delete an article
                • Delete articles in bulk in Manage
                • Recover a deleted article
                • Recover multiple deleted articles
              • Change article styles (layout, lists, and other tricks)
              • Files and images
                • Supported file types
                • File size limits
                • Who can access the files and images in my knowledge base?
                • Find a file's URL
                • Add images to articles
                  • Add images to articles: Modern Editor
                  • Add images to articles: Legacy Editor
                  • Add alternative text to images
                  • Custom image captions
                  • Adjust image width for all images
                  • Display images side-by-side
                  • Add files and images directly in your Files page
                  • Edit and update files
                  • Image upload errors
                  • Why are some screenshots blurry?
                  • Image best practices
                    • Intro
                    • File types for screenshots/larger images
                    • File types for icons
                    • Resizing images
                    • Accessible images
                    • Gif and animation usage
                    • Create consistent screenshots
                • Add videos to articles
                  • Add videos to your articles
                  • Wistia video embeds
                  • Add videos in bulk
                  • Video upload errors
                  • Edit and update videos
                • Add other files to articles
                  • Add files to articles: Modern Editor
                  • Add files to articles: Legacy Editor
                  • Display PDF file in articles
                  • Embed Google Drive files in articles
                  • Display Microsoft Office OneDrive files in articles
                  • Display Microsoft Office file in articles
                  • Add files in bulk
                  • Edit and update files
                  • File upload errors
                • Files page: Manage images and files
                  • Introduction to the Files page
                  • List View
                  • Which Files page view should I use?
                  • Add files and images directly in your Files page
                  • Edit and update files in the Files library
                  • Add a file description for alt text
                  • Find a file's URL
                  • File references
                  • Restoring deleted files
                  • Purge and fully remove files
                  • Manage files with file labels
                  • Use labels as filters
                  • Who can access the files stored in my knowledge base?
              • Tags
                • What are tags?
                • Create a tag
                • Edit a tag
                • Delete tags
                • Add an existing tag to an article
                • Remove a tag from an article
                • Tags in searches
                • Hide tags from Search Results
                • Merge tags
                • What does merging tags do?
                • Tags usage report
              • File Labels
                • What are file labels?
                • Create a file label
                • Edit a file label
                • Delete a file label
                • Add an existing label to a file
                • Remove a label from a file
                • Merge labels
                • What does merging labels do?
                • Use labels as filters
              • Snippets
                • What is a snippet?
                • Snippets page
                • Create a snippet
                • Snippet references
                • Copy existing snippet
                • Add snippets in content
                • Undo changes to a snippet
                • Snippet use cases
                • Snippet best practices
                • Snippet standardization checklist
              • Shared & synced content
                • Synced content overview
                • Shared content articles
                • Sync behavior in shared content categories
                • Why isn't my shared content article showing in search results?
                • How can I tell multiple shared child articles apart?
                • Synced content in copied knowledge base
                • Synced knowledge base
              • Import content
                • Import from Word
                • Import from Confluence
                • Import from Zendesk
                • Import from Freshdesk
                • Import with the API
                • Testing imports
                • Import best practices
              • Create REST API documentation
                • REST API documentation in KnowledgeOwl
                • Prerequisites
                • Create your API documentation
                • Custom styles
                • Limitation: content security policy header
                • Understand Redoc's standalone API docs
                • Next steps
              • Generate content
                • Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl
              • Style guide
                • Style guide feature overview
                  • Set up Style guide
                    • Create a style guide
                    • Style guide starters
                    • Style guide access controls
                  • Review content with your style guide
                    • Review content with your style guide
                    • Generate articles with style guide
              • Look and feel
                • Homepage look and feel
                  • Homepage overview
                  • Change the homepage welcome text
                  • Add a background image to my homepage
                  • Change the background image on my homepage
                  • Remove the homepage welcome text
                  • Change the color of the homepage welcome text
                  • Add category icons to your homepage category panels
                  • Article Lists
                  • New Articles list
                  • Updated Articles list
                  • Popular Articles list
                  • Recent Articles list
                  • Remove article lists from your homepage
                  • Create a custom homepage articles list
                  • Add a custom banner with built-in div styles
                  • Add a custom icon and header link on your homepage
                • Overall look and feel
                  • Style your overall theme
                    • Access the theme builder
                    • Choose your colors
                    • Color picker: Which colors control which parts of my theme?
                    • Choose your font
                    • Use a custom font
                    • Choose your logo
                    • Choose your theme
                    • Use the new Support theme
                    • Choose your layout
                    • Change your favicon
                    • Choose your table of contents behavior
                    • Set your knowledge base time zone, date, and language
                    • Customize style or layout with HTML/CSS
                    • Add a link to the upper right (top navigation)
                    • Undo changes to Customize > Style
                    • Breadcrumbs
                    • Access to the header via Custom Head
                    • Reset your theme
                    • Copy a knowledge base's theme
                  • Configure default behavior
                    • Basic settings
                    • Domain settings
                    • Website settings
                    • Article editor settings
                  • How to use your own domain
                    • Private domain overview
                    • Create a CNAME record on your DNS
                    • Add a private domain
                    • Set up your SSL cert
                    • Make all requests use your new private domain
                    • Add reCAPTCHA
                    • SSL cert troubleshooting: CNAME record has not fully synced
                    • SSL cert troubleshooting: CAA policy does not allow
                    • Update your private domain
                  • Other overall look and feel customizations
                    • Add Fancybox to click to zoom/enlarge images
                      • About Fancybox
                      • Installation
                      • Style images
                      • Change toolbar
                      • Specific images only
                      • Skip images
                      • Upgrade
                    • Remove "Made with KnowledgeOwl" statement from footer
                    • Change Alert div icon or colors
                    • Display a back to top icon when scrolling
                    • Only play GIFs while hovering
                    • Use different logos for different reader groups
                    • Set your footer copyright year to automatically update
                    • Fix anchor links hidden by top navigation
                • Article look and feel
                  • Use your own syntax highlighter for code blocks
                  • Create an article table of contents (TOC) from headers
                  • Create expanding/collapsing sections in an article
                  • Adjust line spacing
                  • Format numbered list spacing and borders
                  • Customize nested numbered list styles
                  • Use thumbnails and banner images
                  • Update your article actions merge code
                  • Remove the PDF, print, or email icon from all articles
                  • Fix for article editor removing a script
                  • Fix email article for articles with apostrophes
                  • Make the PDF icon prettier
                  • Conditional content based on tags
                  • Style your table footer
                • Category look and feel
                  • Icon panels styles
                  • Topic display: Hide category description
                  • Topic display: Style your tabs
                  • Icon panels: Change panel background color/category title color
                  • Topic display: Change Quick Links style and/or add header
                • Table of contents & organization
                  • Display categories open by default
                  • Add or remove Home link in table of contents
                  • Add search bar to table of contents
                  • Add glossary link to table of contents
                  • Add a link to the full PDF download to table of contents
                  • Add contact us link to table of contents
                  • Change the icons used in the table of contents
                  • Change the slideout Table of Contents' width (Minimalist Theme)
                  • Hide the table of contents
                • Search look and feel
                  • Change your search bar placeholder
                  • Customize the search "No Results" message
                  • Hide tags from Search Results
                  • Style the glossary term callouts in search results
                • PDF look and feel
                  • Add page numbers to PDFs
                  • Display content only in PDFs
                  • Snippet to force page breaks in PDFs
                  • Prevent Page Breaks in PDF Table Rows
                  • Display full URL of links in PDFs
                • Glossary look and feel
                  • Customize how highlighted glossary terms and definitions look
                  • Keep glossary header visible when scrolling
                  • Style the letters at the top of the glossary
                  • Add search to the glossary page
                  • Style the glossary snippet search results
                  • Add a print icon to the Glossary page
                • Default HTML and CSS
                  • Default HTML
                    • Default Homepage HTML
                    • Default Body HTML
                    • Default Top Navigation HTML
                    • Default Article HTML
                    • Default Article Version HTML
                    • Default Login HTML
                    • Default Manage Reader Subscriptions HTML
                    • Default 404 Error Page HTML
                    • Default Restricted Access Page HTML
                    • Default Right Column HTML
                    • Default Homepage Article HTML (deprecated)
                  • Default Custom CSS
                  • Customize default text
                    • Overview
                    • Add or edit your own text string
                    • Reset a customized text string
                    • Section breakdown: Search
                    • Section breakdown: Table of Contents
                    • Section breakdown: Top Navigation
                    • Section breakdown: Reader Login
                    • Section breakdown: Article
                    • Section breakdown: Miscellaneous
                    • Section breakdown: Required Reading
                    • Section breakdown: Article Lists
                    • Section breakdown: Contact Form
                    • Update Style Settings with Customize Text merge code
                    • Update Homepage with Customize Text merge code
                  • Merge codes
                    • What are merge codes?
                    • KB Merge Codes
                    • Article
                    • Homepage
                    • Reader
                    • Body
                    • PDF Merge Codes
                    • Custom content category merge codes
                    • Other
                • Features
                  • Related Articles
                    • Feature overview
                      • How it works
                      • Where do Related Articles show up?
                      • Do deleted or archived articles show in Related Articles?
                      • Use automatic Related Articles
                      • Manually suggest Related Articles
                      • Use both manual and automatic Related Articles
                    • Set up Related Articles
                      • Turn on automatic Related Article suggestions
                      • Backward suggest Related Articles
                      • Set the number of Related Articles to automatically display
                      • Turn off automatically suggested Related Articles
                      • Display Related Articles only in specific articles
                      • Readd the Related Articles section to my articles
                      • Hide Related Articles section from a specific article
                      • Hide Related Articles when there are none
                      • Hide Related Articles when there is only one or less
                    • Add and remove Related Articles
                      • Add Related Articles
                      • Reorder or remove Related Articles
                  • Contact Form
                    • Contact form overview
                      • What data is collected in the Contact Form?
                    • Set up your contact form
                      • Set up contact form to send emails to one or more addresses
                      • Custom fields
                      • Integrate contact form with Zendesk
                      • Integrate contact form with Freshdesk
                      • Update wording in the Contact Form
                      • Customize Contact Form link
                      • Contact form submission email delivery issues
                    • Advanced setup
                      • Bypass contact form self-serve
                      • Open the contact form with certain details filled in
                      • Add template text to the start or end of the contact form's subject
                      • Fix error for site owner on Contact Form
                  • Manage articles
                    • Manage articles feature overview
                      • Use Manage filters
                        • Use standard Manage filters
                        • Create a custom Manage filter
                        • Edit a custom Manage filter
                        • Included Tags vs. Excluded Tags
                        • Delete a custom Manage filter
                      • Bulk edit articles
                        • Bulk edit articles in Manage
                        • Bulk activate "ready for review" versions
                        • Bulk edit articles to make them required reading
                        • Archive articles in bulk in Manage
                        • Delete articles in bulk in Manage
                        • How do bulk edits, archives, and deletes work?
                      • Export Manage articles to CSV
                        • When to use the CSV export
                        • Generate your CSV export
                        • CSV export tips and tricks
                    • Ratings
                      • Ratings feature overview
                        • Set up ratings
                          • Enable ratings
                          • Change the location of the Ratings section
                          • Add ratings to individual articles
                          • Disable ratings
                          • Add ratings to all articles
                        • Ratings reports and resets
                          • Ratings reporting
                          • Reset article ratings
                      • Article favorites
                        • Feature overview
                          • Set up favorites
                            • Turn on favorites
                            • Display favorites in the table of contents
                            • Display favorites outside the table of contents
                            • Change the favorites star icon
                            • Change how many favorites are displayed in the Current reader's favorites article list
                            • Add a top navigation link to the Favorite Articles page
                            • Fix missing favorites icon
                          • Add and access favorite articles
                            • Add an article to your favorites
                            • Remove an article from your favorites
                            • Reorder your favorites
                            • Access your favorite articles
                        • Comments
                          • Change your commenter icon or avatar
                          • Comments feature overview
                            • Set up comments
                              • Comments configuration overview
                              • Change comments placeholder, prompt, or button text
                              • Set who can submit and view comments
                              • Get emails when comments are submitted
                              • Comment spam protection and security
                              • Limit the max characters allowed in comments
                              • Turn off comments in your knowledge base
                            • Moderate and approve comments
                            • Glossary
                              • Glossary feature overview
                                • Add terms to your Glossary
                                  • Glossary formatting
                                  • Add a new glossary term
                                  • When should I use display titles?
                                  • Edit existing glossary term
                                  • Delete glossary terms
                                  • Import glossary terms
                                  • Troubleshooting glossary term imports
                                  • Export glossary terms
                                • Set up Glossary
                                  • Add or remove glossary link in table of contents
                                  • Add glossary terms to your search results
                                  • Add or remove the glossary page from your search results
                                  • Rename the glossary
                                  • Glossary setup FAQs
                                  • View the glossary
                                • Add Glossary definitions in articles
                                  • Add glossary definitions in articles manually
                                  • Automatically highlight definitions in articles
                                  • When one glossary term contains another glossary term
                                • Style Glossary terms and definitions
                                • Broken link checker & report
                                  • Overview
                                  • Generating a Broken Links Report
                                  • Additional content options
                                  • Exclude codes
                                  • Which codes should I worry about?
                                  • How to read the Broken Links Report
                                  • What content is checked
                                  • What is not checked
                                  • Tips & tricks for broken links
                                  • Who can run the Broken Links Report?
                                • Advanced search
                                  • Advanced search feature overview
                                    •  Advanced Search video walkthrough
                                  • Run Advanced searches
                                    • Run an Advanced search
                                    • Exact matches searches
                                    • Regex pattern searches
                                  • Review Advanced search results
                                    • Advanced search Results table
                                    • Advanced search CSV download
                                • Subscriptions
                                  • How to use subscriptions
                                    • How subscriptions work
                                    • Subscribe to a category
                                    • Unsubscribe from a category
                                    • Trigger/retrigger subscriptions
                                  • Configure subscriptions
                                    • Requirements to turn on subscriptions
                                    • Set the subscription notification schedule and email subject
                                    • Set up SMTP for subscriptions
                                    • Set up public subscriptions
                                    • Enable subscriptions
                                    • Add Subscribe button to topic and custom content categories
                                    • Style the Subscribe button differently
                                    • Force readers to subscribe with their reader account email address
                                • Contextual Help Widget (2.0)
                                  • Widget feature overview
                                    • Set up Widget
                                      • Widget setup and installation
                                        • Widget setup and installation overview
                                        • Widget Settings section
                                        • Widget Admin Settings section
                                        • Widget Customize Text section
                                        • Widget Contact Form section
                                        • Custom Widget Styles
                                        • Use Widget 2.0 for Contextual Help: Recommend on Pages
                                        • Widget 2.0 installation
                                      • Advanced Widget setup & methods
                                        • Add spam protection to Widget 2.0 Contact Tab
                                        • Open widget to specific tab
                                        • Hide one of the Widget 2.0 tabs
                                        • Custom Widget Javascript
                                        • Open widget to a specific article or category
                                        • Use Widget 2.0 on Single Page Applications
                                        • Prepopulate Widget 2.0 Contact Form fields
                                        • Widget methods and functions dictionary
                                        • Display the widget in your own div wrapper
                                    • Widget authentication
                                      • Widget authentication--when and how to use it
                                      • Widget 2.0 JWT authentication
                                      • Widget 2.0 OAuth2 authentication
                                    • Upgrade from older widgets
                                      • Modern Widget vs. Widget 2.0 Comparison
                                      • Transition checklist: from Modern Widget to Widget 2.0
                                  • Required Reading
                                    • Overview
                                    • Enable and configure Required Reading
                                      • Enable Required Reading
                                      • Add the Required Reading flag to your article template
                                      • Add the Required Reading flag to your Right Column template
                                      • Add the Acknowledgements section to your article template
                                      • Change the Required Reading text
                                      • Add a Required Reading link to Table of Contents
                                      • Add a Required Reading article list to your homepage
                                    • Make individual articles required
                                    • Access the Required Reading page
                                    • Bulk edit articles to make them required reading
                                    • Retrigger the same article for new acknowledgement
                                    • Remove requirement or start date
                                  • Notifications
                                    • Email notifications
                                      • Overview
                                      • Create a new email notification
                                      • Edit an email notification
                                      • Delete an email notification
                                      • Available email notification events
                                    • Slack notifications
                                      • Slack notification overview
                                      • Create a new Slack notification with the KnowledgeOwl Slack app
                                      • Create a new Slack notification with a custom Slack app
                                      • Edit a Slack notification
                                      • Delete a Slack notification
                                    • Webhook notifications
                                    • SMTP
                                      • SMTP feature overview
                                        • Create an SMTP service
                                          • Create a new SMTP service: Basic authentication
                                          • Gmail for two-factor authentication
                                          • Create a new SMTP service: Microsoft OAuth2
                                          • Create a new SMTP service: Unauthenticated
                                      • PDFs
                                        • PDF overview
                                        • Individual article PDFs
                                        • Standard PDF export (Full PDF Download)
                                        • Custom PDF exports
                                        • Styling PDFs
                                        • Hyperlinks in PDFs
                                        • PDF Watermarks and Passwords
                                      • HTML Zip export
                                        • Overview
                                        • Generate an HTML Zip export
                                        • HTML export of categories with question marks in the title
                                      • SEO guide
                                        • Get started
                                        • Best practices
                                        • KnowledgeOwl SEO features
                                        • Promote your knowledge base
                                        • Make your knowledge base public
                                        • Generate your sitemap
                                        • Optimize your homepage
                                        • Custom title tags and meta descriptions
                                        • Public Sitemaps and SEO
                                        • Duplicate content
                                        • Hide from search engines
                                        • Measure SEO performance
                                        • Google Search Console
                                      • Modern & Legacy Contextual Help Widget (deprecated)
                                        • How the widget works
                                        • Installation
                                        • Use the Modern Widget for Contextual Help: Recommend on Pages
                                        • Modern Slideout Widget Authentication with OAuth2
                                        • Use the Modern Slideout Widget on Single Page Applications
                                        • Modern Widget + Zendesk Contact Form fix email address dropdown
                                        • Deprecation of Modern & Legacy widget
                                      • Owl Intelligence
                                        • Owl Intelligence feature overview
                                          • Set up Owl Intelligence
                                            • Use Owl Intelligence to generate content
                                              • Generate article content with AI
                                              • Generate article meta description with Owl Intelligence
                                              • Article prompts for Owl Intelligence
                                              • Interruption to Owl Intelligence
                                              • Use AI to check content against style guide
                                          • AI chatbot
                                            • Style guide
                                            • Search
                                              • Search feature overview
                                                • Set up search
                                                  • General search settings
                                                    • General settings overview
                                                    • Pagination
                                                    • Sorting
                                                    • Filter by category
                                                    • Exclude category
                                                    • Shared content articles
                                                    • Article blurbs
                                                    • Glossary definition search results
                                                    • Glossary page
                                                    • Language
                                                  • Change search text and styles
                                                    • Fine tuning search
                                                      • Fine tuning search overview
                                                      • Autosuggest behavior
                                                      • Fuzzy search
                                                      • Search fields
                                                      • Search field weights
                                                      • Preview field weight changes
                                                    • Synonyms
                                                      • Intro to synonyms
                                                      • Create a synonym
                                                      • Edit a synonym
                                                      • Delete a synonym
                                                    • Large PDFs
                                                  • Search your knowledge base
                                                    • Keyword search
                                                      • Keyword search overview
                                                      • Autosuggest search
                                                      • Full search results
                                                      • Exact match searches
                                                      • Autosuggest versus full text search
                                                    • Tag search
                                                      • Tag search overview
                                                      • Tag search case sensitivity
                                                      • Save a tag search
                                                      • Tags versus search phrases
                                                  • Optimize search
                                                    • Optimize search intro
                                                    • Use search settings
                                                    • Use indexed fields well
                                                    • Use search field weights
                                                    • Use search phrases
                                                    • Use synonyms
                                                    • Use Searches with no results
                                                  • Run a search reindex
                                                    • Run a required search reindex
                                                    • Run an optional search reindex
                                                    • Delayed reindex
                                                  • Search FAQs
                                                    • Why isn't my category showing up in search results?
                                                    • How do I add keywords to my article?
                                                    • Why doesn't search work for unhyphenated versions of hyphenated words?
                                                    • Can I exclude an entire category--and all its articles--from search?
                                                    • Why doesn't my shared content article show in search results?
                                                    • Use Google Custom Search Engine in KnowledgeOwl
                                                  • How search works: Advanced
                                                    • Search basics
                                                    • Indexing
                                                    • Stemming
                                                    • Search relevance scoring
                                                • Reporting & analytics
                                                  • Owl Analytics
                                                    • Owl Analytics feature overview
                                                      • Set up Owl Analytics
                                                        • Owl Analytics setup
                                                        • Owl Analytics privacy & compliance settings
                                                        • Turn off Owl Analytics
                                                        • Purge all analytics data
                                                      • Use Owl Analytics reports
                                                        • Owl Analytics quick start
                                                          • Readers reports
                                                            • Overview report
                                                            • Logs report
                                                            • View visitor profile
                                                            • Readers report
                                                            • Locations report
                                                            • Row evolution graph
                                                            • Segmented visits log
                                                          • Behavior reports
                                                            • Pageviews report
                                                            • Searches report
                                                            • Entry pages report
                                                            • Exit pages report
                                                            • Page titles report
                                                            • Downloads report
                                                            • Transitions report
                                                        • Owl Analytics key concepts
                                                          • Action
                                                          • Actions per visit
                                                          • Average page load time
                                                          • Average time on page
                                                          • Bounce/bounce rate
                                                          • Download
                                                          • Entry page
                                                          • Exit/Exit rate
                                                          • New visitor
                                                          • Outlink
                                                          • Pageview
                                                          • Referrer
                                                          • Returning visitor
                                                          • Unique pageviews
                                                          • Unique download
                                                          • Unique visitor
                                                          • Visit
                                                          • Visitor
                                                      • Reporting Dashboard
                                                        • Overview
                                                        • Your Knowledge Base at a Glance
                                                        • Article Ratings Report
                                                        • Popular Articles Report
                                                        • Published Articles with 0 Views
                                                        • Searches with no Results
                                                        • Reset article views in the Popular Articles report
                                                      • Contact form reporting
                                                        • Overview
                                                        • Contact Form Activity
                                                        • Search Activity
                                                        • Export searches to CSV
                                                        • Page Breakdown
                                                      • Widget reporting
                                                        • Widget reporting overview
                                                        • Articles Viewed from Remote Pages
                                                        • Recommended Article Weights
                                                      • Comments reporting
                                                        • Overview
                                                        • View comments pending approval
                                                        • Approve or delete comments
                                                        • Who can view, approve, and delete comments?
                                                        • What happens when I delete a comment?
                                                        • Create a CSV export of your Comments report
                                                      • Required reading reporting
                                                        • Required reading reporting overview
                                                        • Reading the Required Reading Report
                                                      • Third-party analytics
                                                        • Set up third-party analytics
                                                        • Search term analytics
                                                        • Reader-specific analytics
                                                    • Security and permissions
                                                      • KB visibility and access
                                                        • Create a public knowledge base
                                                        • Create a public knowledge base with some private content
                                                        • Create a private knowledge base
                                                        • Create a private knowledge base with different content for different readers
                                                        • Restrict content to logged in readers
                                                        • Restrict by IP address, shared passwords, reader logins, or a combination
                                                        • Convert a private knowledge base to mixed public and private
                                                      • Advanced security options
                                                        • Requiring login to view files/images
                                                        • Spam protection
                                                        • HTTP response headers
                                                        • Basic authenticationUpdated
                                                        • Change authentication type for image / file security
                                                      • Author management
                                                        • Authors
                                                          • What is an author?
                                                          • Author permissions
                                                          • Add an author
                                                          • Edit authors and permissions
                                                          • Reset an author password
                                                          • Author login type
                                                          • Default author roles
                                                          • Export a list of authors
                                                          • Delete an author
                                                          • What happens when I delete an author?
                                                          • Can authors share logins?
                                                          • Can multiple authors work on the same article?
                                                          • Author email delivery issues
                                                          • Why is this email address saying it's on a suppression list?
                                                        • Author Teams
                                                          • What are author teams?
                                                          • Create author teams
                                                          • Change the order of author teams
                                                          • Restrict content to author teams
                                                          • Inherited author team restrictions
                                                          • Remove author team restrictions
                                                        • Author roles & custom roles
                                                          • Default author roles
                                                          • Create a custom author role
                                                          • Available custom role permissions
                                                      • Reader management
                                                        • Readers and reader filters
                                                          • Readers page overview
                                                          • What's the difference between an author and a reader?
                                                          • Enable reader logins
                                                          • Create a reader
                                                          • Create readers in bulk
                                                          • Search for readers
                                                          • Create a custom reader filter
                                                          • Edit a custom reader filter
                                                          • Delete a custom reader filter
                                                          • Edit readers in bulk
                                                          • Purge deleted readers
                                                          • How do reader groups work?
                                                        • Reader Groups
                                                          • Where can you set reader groups?
                                                          • How do reader groups work?
                                                          • Create a reader group
                                                          • Restrict content to logged in readers
                                                          • Test reader group access
                                                          • Auto-assign groups by email rules
                                                          • Checking if an article or category is restricted to reader groups
                                                          • Display different logos for different reader groups
                                                          • Delete a reader group
                                                        • Reader emails
                                                          • Customize your reader welcome emails
                                                          • Customize your reader password reset emails
                                                          • Configure SMTP for reader emails
                                                          • How custom SMTP from/reply impacts the email template from/reply to fields
                                                          • Reader email delivery issues
                                                        • Reader security, passwords, and login options
                                                          • Reader password security
                                                          • What's the difference between admin managed and self-administered reader passwords?
                                                          • Set up self-administered reader options
                                                          • Allow Google log in for readers
                                                          • Allow readers to log in through SSO
                                                          • Help readers reset their passwords
                                                        • Reader signups
                                                          • Overview
                                                          • Turn on reader signups
                                                          • Change the default text of the reader signup form
                                                          • Add custom fields to the reader signup form
                                                          • Approve or deny single new reader
                                                          • Approve or deny multiple readers
                                                          • Auto-assign new readers to groups upon signup
                                                      • Single Sign-On (SSO)
                                                        • Single sign-on (SSO) overview
                                                        • SSO options for different knowledge base setups
                                                        • SSO FAQs
                                                        • Update your x509 certificate
                                                        • Opening links to SSO knowledge bases from Microsoft Office
                                                        • SAML SSO instructions
                                                          • SAML SSO setup overview
                                                          • Configure SAML SSO (generic instructions)
                                                          • Configure SSO with Active Directory Federation Services (AD FS)
                                                          • Configure SSO with Azure Active Directory (Azure AD)
                                                          • Configure SSO with Google Workspace
                                                          • SSO Advanced options
                                                          • SAML attribute map
                                                          • Custom attribute map rules
                                                          • Missing SSO ID mapping warning
                                                          • Auto-Assign Groups By Email Rules (SSO Edition)
                                                        • Remote authentication instructions
                                                          • Overview
                                                          • Prerequisites
                                                          • Enable remote authentication
                                                          • Create your remote auth token request and script
                                                        • Salesforce SSO instructions
                                                          • Salesforce configuration intro
                                                          • Step 1: Enable Salesforce SSO in KnowledgeOwl
                                                          • Step 2: Create LoginController apex class in Salesforce
                                                          • Step 3: Add the Remote Site in Salesforce
                                                          • Step 4: Create a Visualforce page in Salesforce
                                                          • Step 5: Create final apex classes in Salesforce
                                                      • Security, privacy, and compliance
                                                        • Cookie declaration
                                                        • Privacy policy
                                                        • Data Processing Addendum (DPA)
                                                        • HIPAA compliance
                                                        • Security and reliability
                                                        • Payment card industry (PCI) compliance
                                                        • Consensus Assessments Initiative Questionnaire (CAIQ)
                                                        • GDPR
                                                        • Maintain GDPR compliance with your own data
                                                        • Uptime SLAs
                                                        • List of Sub-processorsUpdated
                                                        • Supported cipher suites
                                                        • Required IP addresses
                                                        • Vulnerability Disclosure Policy
                                                        • Knowledge base backup
                                                    • Account and billing
                                                      • Plans & pricing
                                                        • 30-day free trial
                                                        • Pricing model
                                                        • Plans
                                                        • Fair Pricing Policy
                                                        • Priority support
                                                        • Subscription add-ons
                                                      • Payments & subscriptions
                                                        • Payment options
                                                        • Discounts
                                                        • Update payment method
                                                        • View past payment receipts
                                                        • How we calculate sales tax
                                                        • Change your billing email address
                                                        • Resolve failed payment or overdue account
                                                        • Switch from monthly to yearly subscription
                                                        • Switch from yearly to monthly subscription
                                                        • Cancel your account
                                                      • Trial FAQs
                                                        • How do I subscribe to KnowledgeOwl?
                                                        • Which features are available during my trial?
                                                        • How do I extend my trial?
                                                        • What happens when my trial expires?
                                                        • What are my pricing and plan options?
                                                        • How do I add more authors to my trial?
                                                        • How do I add more knowledge bases to my trial?
                                                        • How do I choose my plan?
                                                        • What happens when I subscribe to KnowledgeOwl?
                                                        • How do I cancel my trial?
                                                        • Why does my Security settings page prevent public access?
                                                      • Add and remove knowledge bases
                                                        • Create an additional knowledge base
                                                        • Copy a knowledge base
                                                        • Delete a knowledge base
                                                        • Remove an unused knowledge base slot
                                                      • Add and remove author seats
                                                        • Add an author seat: Automatic payments
                                                        • Remove an author seat: Automatic payments
                                                        • Add an author seat: Invoice
                                                        • Remove an author seat: Invoice
                                                      • SLAs
                                                        • Overview
                                                        • SLA definitions
                                                        • SLA exclusions
                                                        • Business plan SLA
                                                        • Enterprise plan SLA
                                                      • Company and Product Info
                                                        • Company Website
                                                        • Contact support
                                                        • How do I stay up-to-date on KnowledgeOwl?
                                                        • System requirements and supported browsers
                                                        • Troubleshooting software issues
                                                        • KnowledgeOwl status page
                                                        • What happens during scheduled downtime
                                                        • KnowledgeOwl W-9
                                                        • How can I send product feedback?
                                                        • Terms and conditions
                                                    • Integrations, API, and webhooks
                                                      • Integrations
                                                        • Slack
                                                          • Zapier
                                                            • Send Contact Form submissions to Google Sheet via Zapier + webhooks
                                                              • Prerequisites
                                                              • Quickstart
                                                              • Tutorial
                                                              • More use cases
                                                            • Zapier and the KnowledgeOwl API
                                                              • Prerequisites
                                                              • Quickstart
                                                              • Tutorial
                                                              • More use cases
                                                          • Zendesk
                                                            • Install Zendesk App
                                                            • Create Zendesk Tickets
                                                            • Import from Zendesk
                                                        • API
                                                          • Use the KnowledgeOwl API
                                                            • Introducing the KnowledgeOwl API
                                                            • Authentication
                                                            • API keys
                                                            • Find your knowledge base ID or project ID
                                                            • Pagination and limiting results
                                                            • Usage limits
                                                            • Input and output formats
                                                            • API date formats
                                                            • Query operators
                                                            • API calls in snippets
                                                          • API endpoint reference
                                                            • How to work with APIs
                                                              • Introduction
                                                              • What is an API?
                                                              • What is a REST API?
                                                              • Calling an API: terminology and tools
                                                              • Calling an API: curl
                                                              • Calling an API: Postman
                                                              • Learn more
                                                            • Cookbook: examples with curl and Postman
                                                              • Cookbook usage instructions
                                                              • Create a category
                                                              • Upload and edit files
                                                              • Update version metadata
                                                            • Cookbook: code samples
                                                              • Create a list of articles from a specific category
                                                          • Webhooks
                                                            • Webhooks overview
                                                            • Create a webhook notification
                                                            • Edit a webhook notification
                                                            • Reactivate a webhook
                                                            • Delete a webhook notification
                                                            • Available webhook events
                                                            • Webhook API calls
                                                        • Release notes
                                                          • Getting Started Guide
                                                            • Intro to KnowledgeOwl
                                                              • Before you start
                                                              • Set up your account
                                                              • What is a knowledge base?
                                                              • How are KnowledgeOwl knowledge bases structured?
                                                              • The KnowledgeOwl app vs. a knowledge base
                                                              • Get oriented in the app
                                                            • Get started with a new knowledge base
                                                              • Purpose & audience
                                                              • Create a Knowledge Base Brief
                                                              • Look & feel
                                                              • Set up your domain
                                                              • Configure your KB access
                                                              • Decide which features to use
                                                              • Determine your content hierarchy
                                                              • Author roles and permissions
                                                              • Version guidelines
                                                              • Reporting and analytics
                                                              • Content audit cycle
                                                              • Create a style or author's guide
                                                              • Document your knowledge base's setup
                                                            • Explore features
                                                              • Intro
                                                              • Navigation-related features
                                                              • Content-related features
                                                              • Integration-related features
                                                              • Metadata-related features
                                                              • Permissions-related features
                                                            • Transition to KO from another tool
                                                              • How to start your knowledge base
                                                                • 2 minute demo video
                                                                  • Common trial questions
                                                                  • Spread the word
                                                                    • Your review makes a real difference
                                                                    • G2
                                                                    • Capterra
                                                                    • SoftwareReviews
                                                                  • Wisdom Wednesdays
                                                                    • Overview
                                                                    • September 27th: SMTP changes and Microsoft OAuth2 SMTP
                                                                    •  Advanced Search walkthrough (Aug. 30th)
                                                                    •  Use the Customize Text tool to change your article template (July 5th)
                                                                    •  Version review and activation (June 7th)
                                                                    •  Versions & revisions (May 24th)
                                                                    •  Topic display category tabs layout (April 26th)
                                                                    •  Article Favorites (April 12th)
                                                                    •  Guest presentation on a reader Scavenger Hunt (March 29th)
                                                                    •  Three use cases for snippets (March 15th)
                                                                    •  Get the most from topic display categories (March 1)
                                                                    •  Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
                                                                    •  Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
                                                                    •  Customize Text Tool (Jan. 18th)
                                                                    •  Intro to File References (Jan. 4th)
                                                                    •  New theme updates! (Dec. 14th)
                                                                    •  How to update images & files (Nov. 30th)
                                                                    •  Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
                                                                    •  How to get the most from glossary (Oct.26th)
                                                                    •  In-line and side-by-side images (Oct. 19th)
                                                                    •  Get the most out of search (Oct. 12th)
                                                                    •  Broken Links Report (Oct. 5th)
                                                                  • Video Library
                                                                    • 2 minute demo of KnowledgeOwl
                                                                      • How to start building your knowledge base
                                                                        • Articles & Categories - the very basics of your knowledge base
                                                                          • Do you need a private, public or mixed use knowledge base?
                                                                            • Readers vs. Authors
                                                                              • Search feature overview
                                                                                • Tips for setting up a customer-facing knowledge base
                                                                                  • Fave features: Glossary, Favoriting and Comments
                                                                                    • Contextual help widget demo
                                                                                      • How to set up a knowledge base with both private and public content
                                                                                        • Reporting feature overview
                                                                                          • Product Newsletter video archive
                                                                                            • July 2023
                                                                                              • August 2023
                                                                                                • September 2023
                                                                                                  • October 2023
                                                                                                    • November 2023
                                                                                                    • Wisdom Wednesday Archives
                                                                                                      • Get the most out of search
                                                                                                        • Working with inline and side-by-side images
                                                                                                          • Kate's tags + manage articles process for fast documentation updates
                                                                                                            • Get the most out of Glossary
                                                                                                              • How to update files and images
                                                                                                                • New theme updates
                                                                                                                  • Intro to file references
                                                                                                                    • Customize text tool
                                                                                                                      • Sharing files: embeds, links, URL redirects, oh my!
                                                                                                                        • Icon panel subcategory display option
                                                                                                                          • Get the most out of topic display categories
                                                                                                                            • Three use cases for snippets
                                                                                                                              • Driving reader engagement: A scavenger hunt (aka the Knowledge Games)
                                                                                                                                • Article favorites
                                                                                                                                  • Tabs display
                                                                                                                                    • Versions part one
                                                                                                                                      • Versions part two (review and activation)
                                                                                                                                        • Customize text article template
                                                                                                                                          • Advanced search walkthrough
                                                                                                                                          • Glossary feature overview
                                                                                                                                          • Owlcademy
                                                                                                                                          • Home

                                                                                                                                          Getting Started Guide

                                                                                                                                          Intro to KnowledgeOwl

                                                                                                                                          Get started with a new knowledge base

                                                                                                                                          Explore features

                                                                                                                                          Transition to KO from another tool

                                                                                                                                          How to start your knowledge base

                                                                                                                                          2 minute demo video

                                                                                                                                          Common trial questions

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