Getting Started Guide

Get started with a new knowledge base

Follow these steps to get started creating a new knowledge base.

Explore features

Deciding which features to use in your knowledge base can be one of the most exciting--and overwhelming--tasks. Here, we summarize the features we have available with links to more detailed instructions. If you can't figure out if something you want to do is supported, or you run into any trouble trying to get features working, contact us and we'll be happy to lend a hand.

We find it useful to think about our features in five groups:

  • Navigation-related features: features that impact how your readers navigate your knowledge base.
  • Content-related features: features that impact your content directly (articles or categories) or how your readers interact with your content
  • Integration-related features: features that help you integrate KnowledgeOwl with other software
  • Metadata-related features: features you can use to manage your content behind-the-scenes
  • Permissions-related features: features that control what your users or readers can see or do

There is a LOT of information here, so we've divided it into these groups to make it a little easier to find the features you might need, but if you're not sure what you need, we encourage you to browse below and ask questions as they arise!

Trial FAQs

Hoot, thank you for signing up for a KnowledgeOwl trial! Here are answers to some of our most frequently asked trial questions.