New Articles

  1. Use synonyms

    Synonyms are one of the unsung heroes of your knowledge base. You probably don't know they're there, but they can make a huge difference to how you write your content--and how it's indexed. Synonyms' entire purpose is to help your search index wo...
  2. Use search phrases

    By now, I hope you've picked up on the fact that you don't need to do anything for your content to be indexed for search--it just is. So why do we include search phrases, if we're already indexing the title, permalink, body, PDFs, and meta descript...
  3. Use search weights

    The Search Weights controls available in Settings > Search let you set relative weights that will be used by the search ranking algorithm to determine the order of results returned. This lets you dial in your search a bit to fit your content. B...
  4. Use indexed fields well

    We automatically index the content in six article fields for search: Title Permalink/URL Body PDFs Meta description Search phrases So the first step to "tuning" your search isn't really about search at all: it's about making sure that your ...
  5. Use search settings

    Most search options are controlled in the Settings > Search menu. So this first tip is a fairly straightforward one: take a quick look through the options available here and be sure you're using--or not using!--settings that make sense for your c...
  6. Optimize search intro

    We're often asked how people can optimize--or dial in--their search results. This is a multi-step process. First: we only recommend tweaking your search weights or other settings once you have some concrete, specific examples to test with. Optimiz...
  7. Optimize search

  8. Embed Google Drive files in articles

    Learn how to embed a Google Doc, Spreadsheet, or Presentation in KnowledgeOwl.
  9. How search works: the basics

    Get a quick introduction to how search works in your knowledge base.
  10. Getting started

    New to KnowledgeOwl and not sure where to start? Use this guide to get going!