New Articles

  1. Payment card industry (PCI) compliance

    Created On: 03/29/2023 in Security and permissions Security, privacy, and compliance
    Learn more about how KnowledgeOwl maintains PCI-A compliance.

  2. Manatee Appreciation Day bugfixes

    Created On: 03/29/2023 in Release notes
    We've added more Linus to in-app callouts and fixed bugs relating to the article editor category look-up and New Relic browser agent.

  3. New: Category icons default color

    Published On: 03/26/2023 in Release notes
    You can now set the default color for category icons.

  4. Guest presentation on a reader Scavenger Hunt (March 29th)

    Published On: 03/22/2023 in Wisdom Wednesdays
    In our first-ever guest Wisdom Wednesday, a KB admin shares the reader scavenger hunt she's been using in her knowledge base.

  5. Purge and fully remove files

    Created On: 03/22/2023 in Write the docs Files and images File Library: Manage images and files
    Upon your request, we can fully remove and purge all deleted files from your File Library.

  6. New service available: Purge all deleted files

    Created On: 03/22/2023 in Release notes
    You can now request a full purge of all your deleted files from our support team.

  7. Widget reporting overview

    Created On: 03/16/2023 in Reporting Widget reporting
    If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), you can access Reporting > Widget to see a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned bias to...

  8. Contact form reporting overview

    Created On: 03/16/2023 in Reporting Contact form reporting
    If you're using the Contact Form , all contact form hits, searches, self serves/exits, submitted tickets, and search activity are tracked in Reporting > Contact Form . Sample Contact Form Reporting view The Report is broken into three m...

  9. Reporting Dashboard Overview

    Created On: 03/16/2023 in Reporting Reporting Dashboard
    Your Reporting Dashboard gives you a high-level view of your knowledge base, including your article ratings, views, unviewed articles, and searches with no results. ...

  10. Broken Links Report: Now with less noise

    Created On: 03/09/2023 in Release notes
    The Broken Links Report now ignores mailto: and javascript: links.
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