New Articles

  1. Important updates for our GDPR customers, Sept. 2020

    Learn about the changes we've made in response to the July 2020 CJEU decision invalidating Privacy Shield as a GDPR compliance mechanism.
  2. Small bug fixes for refine search and author export

    We fixed a bug with the refine by top-level/second-level category setting in search and made sure deleted authors aren't showing up in the CSV author export.
  3. Tag library displayed alphabetically

    The Tag Library now displays tags alphabetically.
  4. Sunset of Contact Form "Use reader's email address as sender" setting

    We've removed the "Use reader's email address as sender" option from all knowledge bases where it wasn't in use.
  5. Change in Insert Link to Article behavior

    You can now set your own hyperlink title for Link to Article hyperlinks.
  6. Add page numbers to PDFs

    Learn how to add page numbers into your individual article PDFs, standard PDF export, and custom PDF exports.
  7. KO News on your login dashboard!

    See our latest release notes and blog posts on your app dashboard whenever you log in to KnowledgeOwl!
  8. What does merging tags do?

    Learn what happens when you merge two tags together.
  9. Merge tags

    Learn how to merge tags together.
  10. New: Merge tags

    You can now merge duplicate tags together.