Release notes

Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...

Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were not allowing...

Feature Requests Added support for reader created via the REST API:  Reader Endpoint

Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...

Bug Fixes Some contact forms weren't suggesting articles (no search results). Some in-app searches weren't showing restricted articles. Some authors couldn't see restricted content in the app.

Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form

We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word  synonyms Suppor...

Feature Requests Added support for Author SSO to match on something other than email

Feature Requests Version previews for custom content categories Ability to unlink shared articles in the editor Ability to copy articles on other author teams In-line display option for articles in category pages ...

Feature Requests Someone ask for a "No Teams" filter in Manage? Owl ready if you want to check it out! Bug Fixes .ko-pdf-clickable-link {display: initial;} was not working in standard or custom PDFs. It is now. Articles with large...

Bug Fixes Brand new knowledge bases that never had basic settings changes were throwing an error when readers tried to subscribe to a category

Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...

Bug Fixes Hopeful fix for file caching issues

Bug Fixes Files not caching properly (testing a change)

Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.

Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...

Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.

Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra   to i...

Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things to lists Ctrl...

Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up a m...