02/08/2019KnowledgeOwl Support
Features Added public subscriptions option to the (beta) reader subscriptions feature Bug fixes Searching in manage was limiting results to a max of 500 Embedded widget was throwing a JS error in some circumstances ...
01/29/2019KnowledgeOwl Support
Bug fixes: In the embeddable widget, if the end-user opened an article and then navigated to a different article, the "Open in Full Site" link was not updating to the new article. Google logins for both the application and the reader login page ...
01/22/2019KnowledgeOwl Support
Bug fixes: Prevent glossary terms with empty values from being created Auto-highlight glossary terms was having an issue if the text that contained the term started with a < symbol Copied knowledge bases were not being properly indexed for sear...
12/31/2018KnowledgeOwl Support
Bug fixes: Code block was not showing as an option in the modern article editor on smaller screens Added auto-highlighting glossary term support for text inside of , , and HTML elements
12/03/2018KnowledgeOwl Support
Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...
11/28/2018KnowledgeOwl Support
Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were not allowing...
11/18/2018KnowledgeOwl Support
Feature Requests Added support for reader created via the REST API: Reader Endpoint
11/15/2018KnowledgeOwl Support
Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...
11/12/2018KnowledgeOwl Support
Bug Fixes Some contact forms weren't suggesting articles (no search results). Some in-app searches weren't showing restricted articles. Some authors couldn't see restricted content in the app.
11/09/2018Marybeth Alexander
Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form
11/07/2018Marybeth Alexander
We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word synonyms Suppor...
02/08/2018KnowledgeOwl Support
Feature Requests Added support for Author SSO to match on something other than email
08/10/2017KnowledgeOwl Support
Feature Requests Version previews for custom content categories Ability to unlink shared articles in the editor Ability to copy articles on other author teams In-line display option for articles in category pages ...
06/16/2017KnowledgeOwl Support
Feature Requests Someone ask for a "No Teams" filter in Manage? Owl ready if you want to check it out! Bug Fixes .ko-pdf-clickable-link {display: initial;} was not working in standard or custom PDFs. It is now. Articles with large...
03/04/2019KnowledgeOwl Support
Bug Fixes Brand new knowledge bases that never had basic settings changes were throwing an error when readers tried to subscribe to a category
08/06/2018KnowledgeOwl Support
Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...
08/06/2018KnowledgeOwl Support
Bug Fixes Hopeful fix for file caching issues
08/06/2018KnowledgeOwl Support
Bug Fixes Files not caching properly (testing a change)
08/06/2018KnowledgeOwl Support
Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.
08/06/2018KnowledgeOwl Support
Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...