Release notes

Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...

Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...

Feature Enhancements Added support for SVG image markup in the modern article editor Bug Fixes PUT API calls to the /reader endpoint were failing if the reader's email address was not included in the call When editing a non-published version ...

Feature Enhancements When a new article is added as recommended via Reporting → Widget → Recommended Article Weights → Add Article, the page will now automatically appear in the article's "Recommend On Pages" in the article editor When editing an...

Feature Enhancements Added more graceful handling of displaying categories in the modern widget. We will display the category contents within the widget itself if we can. If we can't, we provide a link to allow the end-user to open the category in...

Bug Fixes URL redirect articles were not displaying correctly within default type categories that had the display in-line option chosen When KO authors who are restricted to reader groups logged in through a knowledge base reader login page inste...

Bug Fixes When 2 topic categories were in sync and one of the topic articles was updated in the child topic category, the parent topic category was not updated until it was re-saved. Confused? So were we.

UI Improvements: When deleting an article or category from the Articles page, we will now display the name of what you are deleting in the confirmation message When deleting multiple files from the file library, we will now display a list of each...

Enhancements All new knowledge bases will now have the "Force SSL" option enabled by default When creating a copy of a knowledge base, a warning message with more information will be presented if the "Create a synced copy" option is checked Bug...

Feature Improvements Added two new API snippet merge codes: %cur_top_cat_id%, %cur_parent_cat_ids% These merge codes return the top level category ID and an array of all parent category IDs respectively Bug Fixes In some cases, new articles we...

Bug Fixes After searching for an article in the widget and opening it, the "Open in Full Site" URL was sometimes malformed and would result in an article not found error

Bug Fixes When changing the status of article in bulk via Manage, webhooks were not being triggered In some circumstances when changes were made to article settings, those settings were not being updated in the search index ...

Bug Fixes Improved the search feedback in the widget while people type when there aren't any results

Bug Fixes URL redirect articles were not redirecting correctly within the widget

Bug Fixes Error pages in the widget (Article not Found, No access) were not inheriting the knowledge base styles Reader group restrictions were not working correctly in some circumstances within the widget when the "Exclusive" reader group logic ...

Features / Enhancements Added support for unauthenticated SMTP servers to be able to send reader subscription emails Added a new article merge code to populate the full URL to the current article -- Bug Fixes Autosuggest sear...

Features / Enhancements Added support for "muted" and "playsinline" HTML attributes in the modern article editor. These can be used to make webm videos display much like a gif image does Added an option to turn off fuzzy searching in search setti...

Bug Fixes Links to knowledge base articles were not rendering correctly within HTML exports In some cases, reader subscriptions to sub-categories were not showing updated / new articles correctly in the outgoing emails Using the [template("conte...

Features Subscriptions full release, coming out of beta Added 2 new article merge codes: — returns all parent category IDs in comma separated list Bug fixes...

You can now allow your readers to subscribe to categories. Subscribers will receive email notifications for new and updated articles. Learn more about it by reading our subscription documentation . ...