Release notes

Enhancements All new knowledge bases will now have the "Force SSL" option enabled by default When creating a copy of a knowledge base, a warning message with more information will be presented if the "Create a synced copy" option is checked Bug...

Feature Improvements Added two new API snippet merge codes: %cur_top_cat_id%, %cur_parent_cat_ids% These merge codes return the top level category ID and an array of all parent category IDs respectively Bug Fixes In some cases, new articles we...

Bug Fixes After searching for an article in the widget and opening it, the "Open in Full Site" URL was sometimes malformed and would result in an article not found error

Bug Fixes When changing the status of article in bulk via Manage, webhooks were not being triggered In some circumstances when changes were made to article settings, those settings were not being updated in the search index ...

Bug Fixes Improved the search feedback in the widget while people type when there aren't any results

Bug Fixes URL redirect articles were not redirecting correctly within the widget

Bug Fixes Error pages in the widget (Article not Found, No access) were not inheriting the knowledge base styles Reader group restrictions were not working correctly in some circumstances within the widget when the "Exclusive" reader group logic ...

Features / Enhancements Added support for unauthenticated SMTP servers to be able to send reader subscription emails Added a new article merge code to populate the full URL to the current article -- Bug Fixes Autosuggest sear...

Features / Enhancements Added support for "muted" and "playsinline" HTML attributes in the modern article editor. These can be used to make webm videos display much like a gif image does Added an option to turn off fuzzy searching in search setti...

Bug Fixes Links to knowledge base articles were not rendering correctly within HTML exports In some cases, reader subscriptions to sub-categories were not showing updated / new articles correctly in the outgoing emails Using the [template("conte...

Features Subscriptions full release, coming out of beta Added 2 new article merge codes: — returns all parent category IDs in comma separated list Bug fixes...

You can now allow your readers to subscribe to categories. Subscribers will receive email notifications for new and updated articles. Learn more about it by reading our subscription documentation . ...

Features Added public subscriptions option to the (beta) reader subscriptions feature Bug fixes Searching in manage was limiting results to a max of 500 Embedded widget was throwing a JS error in some circumstances ...

Bug fixes: In the embeddable widget, if the end-user opened an article and then navigated to a different article, the "Open in Full Site" link was not updating to the new article.  Google logins for both the application and the reader login page ...

Bug fixes: Prevent glossary terms with empty values from being created Auto-highlight glossary terms was having an issue if the text that contained the term started with a < symbol Copied knowledge bases were not being properly indexed for sear...

Bug fixes: Code block was not showing as an option in the modern article editor on smaller screens Added auto-highlighting glossary term support for text inside of , , and HTML elements

Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discontinued support for Aviary ...

Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were not allowing...

Feature Requests Added support for reader created via the REST API:  Reader Endpoint

Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...