Release notes

Bug Fixes app.knowledgeowl.com  login : If you don't enter a username or password, the screen now throws a warning that you need to do so. Import content : We rolled out new custom role permissions a few weeks ago, including splitting out ...

Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN to load th...

Bug Fixes Widget 2.0 and Internet Explorer: Widget 2.0 is now compatible with Internet Explorer 11. (So those of you using app.knowledgeowl.com from within Internet Explorer, the Help navigation link now properly opens the widget!) Version...

Bug Fixes Manage exports:  In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were generating pr...

New save button options, last activity for authors, and a fix for a copy knowledge base bug.

Bug Fixes Tag searches (searches using the ":" to search tags rather than text) were only returning one page of search results. Now you'll have the same type of pagination with tag results as you have for full text search results. ...

As you might be doing, we made an effort to tidy up around KO to finish out 2019, so we released a few small changes that had been in our to-do list. We hope they make the start of 2020 a bit more hopeful for you. Feature Requests For PDFs (indiv...

Feature Requests Customers using the Minimalist theme can now change the width of the slideout Table of Contents . ...

These changes fully enforce alphabetical order on author dropdowns, knowledge base lists, and author roles, and fix bugs with the API and Modern Widget.

Feature Requests Previously, for publicly-available content, selecting the "Exclude from search results" option for content would remove it from search within KnowledgeOwl but might still lead to Google search indexing it. Selecting that option no...

We're excited to announce the beta release of our new embeddable web widget: Widget 2.0 Embed your knowledge base in your company website, intranet, ticketing portal, or application. New Features, New Look Widget 2.0 has a new look and feel a...

Bug Fixes Navigating to a category from the "Recommended Page Report" in the widget reporting section of the application was not taking authors to the correct place In the Widget 2.0 beta, there was no way to customize the thank you text after en...

Bug Fixes Setting certain article fields to 'false' via the API were not being handled correctly

Features New embeddable version of the help widget - Widget 2.0 Beta released Official announcement will come after first round of testing and verification

Bug Fixes In certain rare cases, content categories were rendering incorrect information in full PDF and custom PDF downloads Certain canonical links that had query strings were not being properly encoded and were causing incorrect 404 errors ...

Feature Enhancements: Added a checkbox to the CSV export dropdown in manage to select / de-select all columns Added the ability to disable comments and feedback for custom content categories Bug Fixes: In Manage > Bulk Edit, selecting a reade...

Version Notes are now available for all published articles and versions! Version Notes give you a new internal article field that your readers will never see. How to use Version Notes Use Version Notes to: Add notes about what you've updated ...

Feature Enhancements Changing the category an article belongs to from within the article editor now allows you to search for categories that are only 2 letters long as opposed to the previous limit of 3 letters or more All newly created accounts ...

Bug Fixes: Removing a label from a file and saving it was not properly removing the label Bulk importing readers was causing login issues when the readers' email addresses were using capitol letters Using the "Exclude from search" setting in art...

Bug Fixes: In certain circumstances, authors were unable to delete categories even though they had the correct permissions to do so Articles within the JS widget had errors in the way the HTML was returned