Release notes

Version Notes are now available for all published articles and versions! Version Notes give you a new internal article field that your readers will never see. How to use Version Notes Use Version Notes to: Add notes about what you've updated ...

Feature Enhancements Changing the category an article belongs to from within the article editor now allows you to search for categories that are only 2 letters long as opposed to the previous limit of 3 letters or more All newly created accounts ...

Bug Fixes: Removing a label from a file and saving it was not properly removing the label Bulk importing readers was causing login issues when the readers' email addresses were using capitol letters Using the "Exclude from search" setting in art...

Bug Fixes: In certain circumstances, authors were unable to delete categories even though they had the correct permissions to do so Articles within the JS widget had errors in the way the HTML was returned

Feature Enhancements: Improved screen reader accessibility for all form inputs in live knowledge bases

Bug Fixes: In certain cases, trying to add labels to files in bulk was not correctly applying the labels

Feature Enhancements: When deleting a knowledge base, we will now display the name of the knowledge base you are trying to delete in the confirmation message Bug Fixes: The FontAwesome URL for KBs will now always specify HTTPS as the HTTP URL ...

Bug Fixes: When linking to an article from within another article, https://app.knowledgeowl.com/kb/article/id/..... was sometimes being added to the beginning of the article mergecode Updating an article that is the child shared content article f...

Feature Enhancements Deleting your search in the widget will now clear search results Added "Recommend On Pages" option to categories so that categories can be used as a suggested resource in the widget Bug Fixes In certain instances searchin...

Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...

Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...

Feature Enhancements Added support for SVG image markup in the modern article editor Bug Fixes PUT API calls to the /reader endpoint were failing if the reader's email address was not included in the call When editing a non-published version ...

Feature Enhancements When a new article is added as recommended via Reporting → Widget → Recommended Article Weights → Add Article, the page will now automatically appear in the article's "Recommend On Pages" in the article editor When editing an...

Feature Enhancements Added more graceful handling of displaying categories in the modern widget. We will display the category contents within the widget itself if we can. If we can't, we provide a link to allow the end-user to open the category in...

Bug Fixes URL redirect articles were not displaying correctly within default type categories that had the display in-line option chosen When KO authors who are restricted to reader groups logged in through a knowledge base reader login page inste...

Bug Fixes When 2 topic categories were in sync and one of the topic articles was updated in the child topic category, the parent topic category was not updated until it was re-saved. Confused? So were we.

UI Improvements: When deleting an article or category from the Articles page, we will now display the name of what you are deleting in the confirmation message When deleting multiple files from the file library, we will now display a list of each...

Enhancements All new knowledge bases will now have the "Force SSL" option enabled by default When creating a copy of a knowledge base, a warning message with more information will be presented if the "Create a synced copy" option is checked Bug...

Feature Improvements Added two new API snippet merge codes: %cur_top_cat_id%, %cur_parent_cat_ids% These merge codes return the top level category ID and an array of all parent category IDs respectively Bug Fixes In some cases, new articles we...

Bug Fixes After searching for an article in the widget and opening it, the "Open in Full Site" URL was sometimes malformed and would result in an article not found error