Release notes

Feature Requests Added special support for Slack webhooks . 

Bug Fixes Blog style category links in TOC were not clickable if they were inside another category Feature Requests New version of Zendesk app for agents

By popular request, we've added the ability to create categories and articles that link to external web pages. This can be very useful if you have a company web page, blog, or other external content that you want people to be able to get to from ...

The following features and functionality have been added to topic display categories: They look like articles!  Topic display categories will now have the same template as your articles. This allows them to have share options (download to PDF, p...

Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...

We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use Slack ...

Feature Requests Allow authors to log in using Google Allow readers to sign up and log in using a Google account Bug Fixes Last Updated date disappeared from search results. Blog style categories weren't properly linked in the table of conte...

Upgrades to the new editor (highlights) URL detection while typing Improved pasting from Word and Excel Add trademark character to special characters plugin Enable pasting images in Safari from the clipboard Add a new line after/before the las...

Feature Requests Automatically display new comments when automatically approved (no refresh required) Bug Fixes The image style (magic wand) option disappeared in the new editor. We brought it back. European date formats and published dates w...

Feature Requests New setting to automatically approve comments New option in content list subcategory display type to show all content (not only the first 5) Ability to create trials with more than 1 kb or author from the website Bug Fixes F...

Feature Requests New permissions in custom roles to restrict the ability to: Edit homepage Add, edit, and delete glossary terms Edit and delete files in the file library Wider label displays in the file library Shared articles now display...

Feature Requests The widget is owl the rage right now, and someone made the observation that you couldn't get to ours without clicking on Help > Contact Us. Well, we remedied that right up. Clicking Help now launches the widget, powered by Knowled...

New editor upgrades (highlights) New option to keep or clean Word formatting when pasting from Word Detect and convert email addresses to mailto links Bug Fixes Daily comment notifications emails were sometimes going to the wrong place. ...

Bug Fixes Widget search wasn't working properly when hitting enter/return In certain situations, restricted articles were incorrectly displaying in new and updated widgets Topic merge codes were displaying in article blurbs Snippets were displa...

Feature Requests Removed timezone from date created in reader exports so you can filter by date in Excel

Feature Requests Subcategory display type merge codes for custom content categories [template(" content-list ")] The template content-list merge code will display subcategories in content list format. [template(" panel-list ")] The template pa...

Feature Requests OAuth authentication for the widget

Feature Requests Ability to organize the file library using labels Add file labels in bulk Filter by labels Filter by file type Show 20, 50, or 100 files per page

Feature Requests Filter by date fields in the API Bug Fixes Some non-admin authors were seeing errors trying to update their passwords in the application.

Feature Requests Gated cascading reader logic Previously if you restricted a category to a group or groups, you could only further restrict within those groups. Now you can restrict a higher level category to a group(s) while restricting content w...