We're often asked how people can optimize--or dial in--their search results. This is a multi-step process. First: we only recommend tweaking your search weights or other settings once you have some concrete, specific examples to test with. Opt...
Modern editor looking weird? Try a hard refresh: Shift+F5 on a PC and Command+R on a Mac. The modern WYSIWYG editor is here to stay! If you aren't sure which editor you are using, here's a quick visual guide: Modern WYSIWYG Editor ...
In Knowledge Base > Articles , in addition to reordering content inside the current level , you can also: Move articles and categories to the top category level Move articles and categories into other categories (note that some category t...
If you set up the Zendesk contact form integration , using the Contact Us button in the Modern Widget will open a ticket in your Zendesk site, just like using the full contact form in the knowledge base. If you are using the Zendesk contact form...