Updated Articles

  1. What does merging labels do?

    In each label merge, there are two labels: The current label (the label you began the merge from) The new label (the label that will remain when the merge is complete) Merging will: Add the new label to all files that have the current ...
  2. What happens when I delete an author?

    Worried about what happens when you delete an author? Learn what will--and won't--be deleted along with them!
  3. What is a revision?

    After you've created an article or version and saved it for the first time, a revision is automatically logged every time you save an article with some type of change and click the Save  button. This means that each revision could be something as...
  4. What is an API?

    API stands for "application programming interface".  In basic terms, APIs allow computer programs to talk to each other. The process is broadly the same regardless of the type of API: A client application initiates an API call  to retrieve info...
  5. Where can you set reader groups?

    You can specify reader group restrictions in: Categories Articles Snippets You'll see the option to "Restrict to Groups" or "Restrict to Reader Groups" in the editor for each of these. ...
  6. What is not checked

    Bad anchor links and src attributes are not checked.
  7. What happens when I subscribe to KnowledgeOwl?

    When you subscribe, we keep all the content, authors, and changes you've already made, but you're welcome to wipe them all and start fresh if you want!
  8. What is SMTP?

    Learn what SMTP is, why you might want it, and what configuration options KnowledgeOwl supports.
  9. Add videos to your articles

    Learn how to add videos to your content.
  10. Where can I access my past receipts and invoices?

    Invoices and receipts are sent by email to the billing email address on file. We do not currently have a place to access them online. To request copies of past receipts or invoices, please contact us . We can resend receipt emails as well as att...