Updated Articles

1. Owl Analytics setup Updated

   Last Updated: 03/19/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
   Instructions to set up Owl Analytics.

2. HTML Zip export overview Updated

   Last Updated: 03/17/2026 in Features HTML Zip export
   The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.

3. 🧰 New learning resource: Change management toolkit! New

   Last Updated: 03/26/2026 in Release notes
   We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

4. List of Sub-processors

   Last Updated: 03/26/2026 in Security and permissions Security, privacy, and compliance
   Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...

5. 📈 Owl Analytics Export API now available New

   Last Updated: 03/25/2026 in Release notes
   Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.

6. Use New & Updated article callouts

   Last Updated: 03/25/2026 in Write your docs Articles Article settings
   Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.

7. How do I import a PDF?

   Last Updated: 03/25/2026 in Knowledge Capture
   Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

8. Add a video callout

   Last Updated: 03/24/2026 in Write your docs Articles Article settings
   Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

9. Redirect old articles to a new permalink

   Last Updated: 03/24/2026 in Write your docs Articles Article settings
   No more 404s! If an article's permalink has changed, add an Old Link to redirect the previous permalink to the current correct one.

10. Internal title

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!

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