Updated Articles

  1. Why aren't some of my shared content articles showing up in search?

    By default, KnowledgeOwl will hide child articles from search. Shared content articles and articles in synced categories are considered "child" articles if they're one of the shares or copies. To solve this issue, you can include child articles in ...
  2. Widget 2.0 Chrome cookie fix

    We updated cookies to support Chrome’s new cross site cookie restrictions.
  3. Protect Widget 2.0 Contact Form with reCAPTCHA

    Learn what your recaptcha options are for Widget 2.0. Highly recommended if you're using Widget 2.0 with the Contact Form on a publicly-available site.
  4. Who can run the Broken Links Report?

    Our default Editor and Writer roles have permission to generate the Broken Links Report. If you're using a custom author role , that role must have the Tools Permission to Run Broken Links Report . ...
  5. Which codes should I worry about?

    Working with broken links reports are more art than science. Here are some tips to help you improve your artistry.
  6. What is an author?

    An author is someone who can log in to KnowledgeOwl and create content. Learn more about the different permissions options available.
  7. When should I use display titles?

    Learn when a display title for a glossary term might be appropriate.
  8. What data is collected in the Contact Form?

    The Contact Form can track data your reader enters as well as metadata about their browser, IP address, and operating system.
  9. What does merging tags do?

    Learn what happens when you merge two tags together.
  10. What are file labels?

    A file label is a word or short phrase that describes or categorizes a file. They can be a great way to add organization to your file library.