Updated Articles

  1. Use automatic Related Articles

    Last Updated: 03/11/2025 in Features Related Articles Related Articles feature overview
    Learn how automatically suggested Related Articles work.

  2. Create Zendesk Tickets

    Last Updated: 03/05/2025 in Integrations, API, and webhooks Integrations Zendesk
    If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some hel...

  3. Integrate contact form with Zendesk

    Last Updated: 03/05/2025 in Features Contact Form Set up your contact form
    Learn how to set up the Contact form to create tickets in Zendesk.

  4. Intro to KO

    Last Updated: 03/04/2025

  5. Set up your account

    Last Updated: 03/04/2025 in Getting Started Guide Intro to KnowledgeOwl
    Learn what to expect when you sign up for a KnowledgeOwl trial account.

  6. Popular Articles list

    Last Updated: 03/04/2025 in Look and feel Homepage look and feel
    The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.

  7. Add or remove Home link in table of contents

    Last Updated: 03/04/2025 in Look and feel Table of contents & organization
    Learn how to add or remove the Home link in the top of your table of contents.

  8. Add glossary definitions in articles manually

    Last Updated: 03/04/2025 in Features Glossary Add Glossary definitions in articles
    Use the Add Glossary Term book icon in the editor to manually insert glossary terms and definitions into your articles.

  9. When one glossary term contains another glossary term

    Last Updated: 03/04/2025 in Features Glossary Add Glossary definitions in articles
    If you have one glossary term that contains another glossary term, the automatic highlighting can be inconsistent. Use manually-inserted terms to solve this problem.

  10. General search settings

    Last Updated: 03/04/2025 in Search Set up search
    Set your primary search language, choose which search controls your readers can access, and set up your search results page.
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