Updated Articles

  1. Widget methods and functions dictionary

    See available variables, methods, and functions for use with Contextual Help Widget 2.0.
  2.  Get the most out of search (Oct. 12th)

    See the recording of the October 12th Wisdom Wednesday session on getting the most out of search.
  3. Widget reporting overview

    If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), you can access Reporting > Widget to see a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned bias to...
  4. Why is a category not displaying to readers?

    Learn why a category or subcategory is not visible to readers in KnowledgeOwl.
  5. Why is my category not showing up in search?

    First, check what type of category it is: only custom content and topic display categories are indexed for search. Default, blog, and URL redirect are not currently searchable.  Workaround:  Create an article with the same name that is hidden fro...
  6. Where do Related Articles show up?

    Learn where Related Articles show up by default and how to add them other places.
  7. Widget 2.0 installation

    Learn how to install the Widget 2.0 embed code in your application or website.
  8. Widget 2.0 OAuth2 authentication

    Learn how to set up OAuth2 authentication for your widget.
  9. Widget Admin Settings

    Learn what the widget's Admin Settings control.
  10. Use Widget 2.0 on Single Page Applications

    You can use the methods described here to use the widget in a single page application or other places where you need to translate the actual URL to something else.