All KnowledgeOwl customers receive complimentary email and phone support. Business and Enterprise Extras customers have priority support, which means that their requests are addressed first by our team. Enterprise customers also have a dedica...
Primary search language The primary search language determines how we perform the stemming to reduce the words to their root form. You can set this in Settings > Search in the Language section: Why does primary search language matter? The ...
The KnowledgeOwl API supports a selection of query operators, allowing you to add logic to the body of your API calls. This means you can do things like search for a particular name or term, or filter your results. This section lists all the avail...
If your knowledge base is set up so that some or all readers must login to see content and you're using KnowledgeOwl reader accounts rather than an SSO integration , you can allow your readers to sign up for access. This can help reduce adminis...
For customers with knowledge bases that require login, one of the most common questions we get asked in the analytics and reporting discussion is: can I see what individual readers are doing in my knowledge base? Currently, KnowledgeOwl doesn't...